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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
The attitudes and personalit of the employees of the company convinced me that I made the right choice. Devon W. is a superb agent for your company. Very impressed. Thank you.
Business response:
Awesome!! That means a lot. Devon is pretty new to our Customer Loyalty Department, so this definitely validates our trust in him. Thanks for the positive feedback.
Kudos to Jason for amazing customer service today .. I called to get information about a covered repair that was done last year. I am having problems with the workmanship, the car dealer who did the repair was claiming that they had no record of ever doing the work and that I would need an invoice number. As Jason searched for the required information, he spoke in a calm and friendly tone. He totally diffused my anger toward the service department of the dealership. That is some expert customer service where he not only prov... read more
Business response:
Thank you for sharing this with us. We're happy to hear that Jason was able to assist you in a calm and friendly manner. As always, should you have any additional questions or concerns about your policy, please do not hesitate to contact us.
Megan is an absolute doll. Pleasant to speak to, she seems to really care about my well being. She gives good advice regarding my protection plan for my vehicle. She made my original plan super affordable with ease. Bless!
Business response:
Thank you for the wonderful feedback. We're happy to hear that Megan was able to assist you. Please know that we just shared a copy of your review with Megan and her direct supervisor.
Ms. Juana G. deserves a raise or a higher status in the company. She answered all my questions and beat me to the punch of some of my question. She went beyond her job duties to make sure everything was good to go for me. I don't normally do reviews but I told her personally I was going to come write one. So hopefully she gets to look at this and know that it was me :)
Business response:
This is awesome!! Thank you for the great review. Please know that we forwarded a copy of your review to Juana, as well as her direct supervisor. As you moved forward with your claim that we recently discussed, please do not hesitate to contact us with any questions that you might have.
Great service and customer care. I couldn't have found a better policy great coverage!
Business response:
Welcome to the Protect My Car family and thanks for the 5-Star Review!! Please know that a copy of your Customer Review was shared with Devon and his direct supervisor. Should you have any additional questions or concerns, please do not hesitate to contact Protect My Car's Customer Service Department during normal business hours.
Leticia F. is an asset, and knowing a second language is a plus. She is the only one there that knows Spanish and that makes it a lot easier to comunÃcate and she is always ready to go the extra mile. Excellent customer service representative. ****** ***** Service Advisor
Business response:
Thank you for the positive feedback. Letty is a valuable asset for Team PMC. We're happy to hear that she provided "excellent customer service."
So far they have been very helpful in resolving my problems. Even customer relations has a great customer vibe and they definetly try to provide excellent customer service
Business response:
Please know that we appreciate this positive feedback. Once again, our apologies for any confusion regarding the type of oil that is used when paying for our customers' oil changes. A note has been added to your file to upgrade your oil (to synthetic) for the next 12 months. Should you have any additional questions or concerns, please do not hesitate to contact our Customer Service Department.
At first I was very skeptical about getting an extended warranty because they do not live up to the promise. I've not found that to be with Protect My Car. They've lived up to what they said they would do. The customer service has been excellent. I really think this is a valued service.
Business response:
Thank you very much for those comments. We really appreciate them. We do work hard to make sure that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service, all with low monthly premiums tailored to fit your budget. That's what we call good peace of mind. We are very happy that our company, staff and coverage has given you that. Best of all, we will be here to assist you when you next need help with your vehicle. Thanks again for your comments and the rating.
So far so good. Have to say the customer service over the phone was outstanding. I was quite open about a car from 2006 I had just purchased and the fact that in a month or so I will be taking it to be looked at for issues covered by my plan. Will post back if everything goes well. I see tons of reviews on here from people praising the customer service but not many from people talking about the money they saved when repair day came. I will respond back with whatever the shop finds and what all Protect my car contributes.
Business response:
Thank you very much for your post. Welcome to the Protect My Car family. You are right, too. The proof of the value is in the savings. That is really what it is all about. Thank you again for your post and for choosing Protect My Car.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is open now. It will close at 7:00 p.m.
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