This profile has been claimed by the business owner or representative.
Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I called the number listed on Allstate website and it redirected to Protect My Car. It was an entirely different number and I was on the phone with them for 30 minutes before they admitted they were not Allstate. Sketchy!
Business response:
Thank you for your feedback. This information has been forwarded to our Marketing Department for follow up and investigation.
I want to thank Bree Humbert at Protect My Car she went above and beyond the call of duty. The guy I spoke to regarding my policy this morning before I talk to Bree told me that my mileage in the grace period was not enough to justify covering the $2990.00 worth of work. I sent in the bill of sale but he never called back. I called claims again today and Bree heard my reason for the mileage being low was because of COVID-19 and I was working from home. She got her supervisor's approval and Blessed me. I want to thank Bree fo... read more
Business response:
This is great to hear. Please know that we shared a copy of your 5-Star Review with Brianna. Reviewing your file, it appears that you only drove 621 miles and your claim could have been denied for not meeting the 30-day and 1,000 waiting period requirement. Nonetheless, Brianna was able to get her supervisor's approval to "good will" this repair. This is a perfect example of how Protect My Car tries to earn its customers' trust and stand out from our competitors. Thanks again for sharing your experience with Protect My Car.
Yesterday morning I called Protect My Car (PMC), Darchelle answered my call before i even heard it ring! I had been stressed about a higher bill than what had originally been quoted from the shop working on my car. PMC nor i was made aware of it. Not even an itemized bill was provided! Darchelle with her calm professional demeanor was able to assure me she was going to handle it by calling the shop manager, getting the necessary information on the parts, and then getting back to me with ALL the pertinent information. In less... read more
Business response:
Thank you for this positive feedback. We're happy to hear that Darchelle was able to turn a negative experience with your repair facility into a positive one.
The people at Protect My Car are excellent! Its like talking to an old friend during a time of need! Thank you PMC! The piece of mind that you give me is priceless! You almost wonder if its to good to be true...BUT IT'S NOT! They really have your back!
Business response:
It looks like you spoke to Logan on 8/11/2020. We're happy to hear that he was able to answer your questions and clear up any concerns that you had. Welcome to the PMC Family!!
Tara J. was very polite and knowledgable about her job and how to treat customers I called in to cancel my policy but after speaking with Tara it became a nice experience again kudos to your company hiring great individuals like Mrs J.
Business response:
We're happy to hear that Tara was able to assist you in such a polite and professional manner. Please know that we shared a copy of your review with Tara, as well as her direct supervisor.
I had the pleasure of being helped by Jason pierre this morning he was very knowledgeable and professional he did a great job
Business response:
Thank you for the positive feedback. We're happy to hear that Jason was able to assist you yesterday. He's definitely one of our best Claims Advisors. Should you have any concerns moving forward, please do not hesitate to give us a call.
I had the pleasure of working with Jason Pierre this morning he was very knowledgeable and professionable
Business response:
As always, we appreciate the positive feedback. We're happy to hear that Jason was able to assist you on your recent claim.
Was very helpful and understanding. I appreciate your diligence and sincerity.
Business response:
We appreciate the feedback. Thank you for sharing your experience with Protect My Car.
I want to thank Melody champion at Protect My Car she went above and beyond the call of duty. The young lady I spoke to regarding my policy a week before I talk to Melody gave me the wrong information so when I went to go get a job done on my car my policy didn't cover it and the young lady the week before told me it did. So I called Protect My Car talk to Melody and she like I said went above and beyond the call of duty. I want to thank Melanie for her excellent customer service and professionalism.
Business response:
Thank you for bringing this to our attention. We're happy to hear that Melodi was able to assist you in such a professional manner.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com