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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
The representative that attended to me at this call did a wonderful job. He answered all my questions and asked for any other question that I may have. He even explained to me on how the point system works as I am having 1,500 points now to be used.
Business response:
We reviewed your file and it looks like you spoke to Willis on Monday afternoon. Thank you very much for the positive feedback. Please know that we shared a copy of your review with Willis and his direct supervisor. Should you have any additional questions or concerns, please do not hesitate to contact PMC's Customer Service Department.
I respect how reaching out about my needs without me needing anything asking if everything is ok
Business response:
Thank you for the positive feedback. We see that Jason reached out to you about your customer experience. Should you have any additional questions or concerns, please feel free to give our Customer Service Department a call during normal business hours.
I got a call from someone claiming to represent Protect My Car. She said that she was calling to give me more information that I asked for about a warranty. I have asked no one about warranties. She had my first and last name, and knew that I drive a Honda. She asked me the model. I know better than to give personal information. I called the car dealership that I bought the car from to make sure that I shouldn't have received that call. Protect My Car had no business calling me.
Business response:
Thank you for providing this information. We have forwarded your statement to our Marketing Department for review and follow up.
Jason P*****, was there for me. He knew answers to all my questions and even added more information, so that I understand what he was talking about. He filled me in on what I was supposed to do. He was super helpful and I appreciate all his help. I pray that all PMC employees are as knowledgeable and helpful as Jason was for me. Thank you Jason for your help!! Sincerely ******* ******
Business response:
Thank you for providing us with this excellent feedback. We're happy to hear that Jason was able to assist you and answer all of your questions. Should you have any additional questions or concerns, please do not hesitate to call our Customer Service Department. From all of us at PMC, here's to a great 2021!!
I was calling my insurance company on Nov 27 bit somehow ended up talking to these guys .. should definitely have been a red flag ..but the sales person was very nice and I must say very good because I never let anyone talk me into buying anything without me investigating the company first. But I did but before we finished the call I told her I wanted to wait to decide but she convinced me that if I changed my mind I could cancel within 30 days for a full refund. I called back several times trying to cancel before it was tak... read more
Business response:
Thank you for bringing this matter to our attention. Our Management team reviewed this customer's statements, as well as her file, and determined that she last spoke with one of our agents (Raymarcus) on Monday, 12/21/2020, around 5:01 p.m. EST. During that call, our customer's down payment refund of $59.99 was processed. Her down payment refund of $59.99 will be returned to her MasterCard on file (ending in 8783). In reviewing this file, it does appear that our customer's down payment refund of $59.99 should have been proce... read more
Hello, My experience with PMC always is Great. John Tims took care of me today and was excellent.. I give you all 5 Stars !!! Thank you , *********
Business response:
Thank you for sharing your experience with Protect My Car. Please know that we shared a copy of your 5-Star Review with John, as well as his direct supervisor. Should you have any additional questions about your policy, please do not hesitate to contact our Customer Service Department during normal business hours.
This gentleman is an asset to your company, down to earth. Actually cares about what his customers concerns are. If he asks for a raise give it to him. Your lucky to have Mr. P***** as an employee!
Business response:
We certainly agree!! Thank you for the positive feedback. Please know that we just shared a copy of your 5-Star Review with Jason, as well as his direct supervisor.
I received a recorded call from this company claiming I requested a quote for a car warranty. I spoke with a rep to find out where I opted in. Of course she couldn't provide that information, she just said it would have been on an ad. Well, I would never opt in since I already have a warranty on my car with my dealership. So, I would like a list of all of the 3rd party affiliates who this company works with in selling my information. Also, I requested to be removed from their call list.
Business response:
Protect My Car can confirm that this consumer's phone number ending in 3388 was added to our internal Do Not Call list following her verbal request on 12/3/2020.
I have now called four times now to have my policy cancelled, mind you in the background with the customer service there is tv, kids, and people laughing in the background.. Not very professional. I understand it is any businesses job to keep customers. However, when someone is surely telling you they have other family issues thanks to the pandemic and can no longer afford the policy, to please cancel and there is a mutual conversation and agreement before the end of the two hour conversation. The customer should no longer b... read more
Business response:
Thank you for your comments. We are sorry you heard our agents family in the background going about their business during your phone call. During the pandemic, we asked our employees to work from home. We kept our employees employed, which was the right thing to do. It may not be the most professional solution, but it works well for our customers who need help and keeps our employees earning a living. A little background noise, to us, is a small price to pay. Still, we apologize for the assault on your sensibilities. We do ... read more
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open tomorrow at 8:00 a.m.
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