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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Great,informative,courteous,and a solution finder. Makes you feel happy to be a customer.
Business response:
Thank you for your review and rating. We are so glad you are part of the Protect My Car family. Please let us know if you have any questions about your coverage. We are always here to help when you need us. Thank you again for your very encouraging comments..
Trent help me out 1,000 percent! I got a new car and was about to cancel but he help me realize that sticking with them will help me in the long run and I appreciate the help he gave me and will save money in the long run sticking with them! 5 star service for sure!!!
Business response:
We're glad to hear that Trent was able to provide excellent customer service. Best of luck with your new vehicle!! Please do not hesitate to give us a call should you need any further assistance.
Beware of PROTECT MY CAR EXTENDED WARRANTIES.This a RIP-OFF Company.Yes they will pay for tow,gas,battery boost and small things.They will Not Pay for covered repairs on Engines or Transmission Jobs.... They will find any excuses to not pay. My case involved a 2015 Nissan Rogue.I Had all Power Train extended warranty. Covered Repairs for Engine,Transmission ,Front axle ,Alternator,Air Cond. Compressor, etc.. On the way to have a regular oil change i heard a whining noise from under the vehicle and i told the dealership advis... read more
Business response:
We have forwarded your review to a member of our Claims Department to reach out to you to explain, in more detail, why your recent transmission claim was not addressable.
This company is horrible. I have been dealing with them for about 7 years, and every time I have my car repaired, they find an excuse to deny the claim. They are nearly impossible to get on the phone, and when you finally do, invariably they disconnect you. I have had my fill with them and cancelled my policy. I am done with them.
Business response:
Our records show that you purchased your initial coverage plan (for a 1995 Lincoln Town Car) in August of 2017 and cancelled that policy in June of 2018 when you sold that vehicle. On that initial policy, we covered an alternator claim (in October of 2017), a rental car reimbursement request (in October of 2017), an oil change (in November of 2017), a roadside assistance claim (a tow) in December of 2017, an oil change (in January of 2018), an upper/lower ball joints claim (in January of 2018), and a window regulator and mot... read more
Not as advertise Protect my Car will cover your car if it breaks down. This company did not cover my car after it broke down. Instead accused me of causing the car to break down instead of fixing the car. I towed my car as soon as it broke down but the company stated I did not. But paid me for the tow that I supposedly did not do. If you not going to fix people cars after it breaks down, just tell the customer that. Why take people premiums with no repairs behind it.
Business response:
As our customer already knows, our Management team previously reviewed the denial of her claim on 2/26/2021 and one of our Claims managers reviewed this information, in detail, with our customer. In short, this customer's engine claim was denied after we determined that her vehicle was driven in a failed state until such time as it overheated and blew a head gasket. On 2/26/2021, we had an independent inspection company look at our customer' s vehicle and they determined that our customer's oil was 1 quart low and in poor co... read more
I'm not happy with the claims department and how they treated my alternator claim at a Midas repair shop. I listened to the manager of the Midas shop repeat the requested information to the claims agent multiple times and be frequently place on hold, to where I had to ask the manager to terminate the call. I then just paid the full amount of the repair. I have been a customer for four months and definitely will use this experience to terminate my services due to how cumbersome the process seems to be. I expected the process ... read more
Business response:
Thank you for bringing this matter to our attention. We apologize for what seems to be less-than-satisfactory service on your recent claim. Reviewing your file today (3/22/2021), it does show that your electrical (alternator) claim was approved on Saturday, 3/22/2021. Please know that we shared a copy of your review with the claims administrator that handled your claim and our Management team will try to identify the problems that occurred so that they hopefully don't happen again to any other customers.
Gave great information that helped me out a lot. It kept me with protect my car!!
Business response:
Thank you for the positive feedback. We're glad to hear that our agent was able to answer your questions yesterday concerning your recent oil change.
Excellent customer service skills! Thank you for your help. I understand how everything works better now.
Business response:
Thank you for the positive feedback. Please know that our Customer Service team remains available, throughout your policy, to answer any questions that you might have. Do not hesitate to give us a call.
Spoke with Jason P***** who provided outstanding customer service. This is the great customer service Protect My Car is known for.
Business response:
Thank you very much for the kind comments. Looking at your file, it appears that Jason went above and beyond to provide excellent customer service. We hope you enjoy the special treat that he included with your reimbursement :-)
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open tomorrow at 8:00 a.m.
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