Claimed

Protect My Car

3.7

Insurance
Saint Petersburg, FL

About this business

Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more

Location details

570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States

Get directions

Weekday	Schedule	Status
Mon	8:00 a.m. to 7:00 p.m.
Tue	8:00 a.m. to 7:00 p.m.
Wed	8:00 a.m. to 7:00 p.m.
Thu	8:00 a.m. to 7:00 p.m.
Fri	8:00 a.m. to 7:00 p.m.
Sat	10:00 a.m. to 4:00 p.m.
Sun	Closed

3.73,857 reviews

Select a rating

carlytom V

on BBB

4 years ago

Jason P***** was excellent,efficient and paid attention to details. His friendly demeanor enhanced the job.

Business response:

Please know that we appreciate the positive feedback. We're happy to hear that Jason was able to provide "excellent" and "friendly" customer service.

Sunflowergirl

on BBB

4 years ago

Ayanna O**** is an amazing rep for Protect my Car! She brought things down to where they were affordable without trimming the benefits. i have not yet had to use the services but feel better about it after speaking with Ayanna and knowing I will be taken care of. Lisa

Business response:

We couldn't agree more!! Thank you for recognizing Ayanna's hard work on our customers' behalf. She's a veteran at PMC and does a great job for our customers.

Kyle B

on BBB

4 years ago

The company is harassing me and needs to stop calling me. I'm not interested in car warranties they may offer. The next call I receive, I will threaten legal action.

Business response:

We do not have a file for this consumer (using the name and/or email address that he provlded to the BBB) in our system. If he would like for his number(s) to be added to our company's internal Do Not Call list, he can contact our Customer Service Department and we'd be more than happy to honor that request. In the alternative, he can send a request to **********@ProtectMyCar.com and include his telephone number(s). Upon receipt, we'll be more than happy to honor his request.

erwin a

on BBB

4 years ago

So far PMC has done great by me and Jamari is very knowledgeable about cars and was very helpful to me, i really appreciate him.

Business response:

Thank you for recognizing Jamari's hard work on your behalf. Please know that we appreciate the 5-Star Review and we've shared a copy with Jamari and his direct supervisor. Respectfully, Protect My Car

Sugar

on BBB

4 years ago

I appreciate this warranty program. I left carshield and I do not regret it. So far PMC has not disappointed. They are attentive to your needs. They care about their members. They do what they say they are going to do and they are reachable in every department. They work fast with my mechanic.

Business response:

Thank you for the positive feedback. Should you have any questions or concerns about your policies with Protect My Car, please do not hesitate to contact our Customer Service Department.

Jackie H

on BBB

4 years ago

Mr. John T.'s went out of his way to provide me with the best customer care service available. If you need car care protection I advise you or anyone who needs this service at an affordable rate, please call Mr. John T.'s at the number provided on the website. ************

Business response:

Please know that we appreciate your positive feedback. Our team is available to answer any questions that you might have about your policy. We're happy to hear that John was able to provide you with excellent customer service. Please do not hesitate to call us if you have any additional questions or concerns.

michael S

on BBB

4 years ago

Jason was very helpful, polite and knowledgeable about the claim process and my needs he also went above and beyond to negotiate a fordable price with the shop, to meet my need with a rental car he set me up reservations. Thanks Jason your a positive force for protect my car. Peaceð??ð?¼ð??ð?¼ð??ð?¼ð??ð?¼ð???ð???ð??ªð??ªð??ª ******* ***** aka *******

Business response:

Thank you for the positive feedback. Jason does a great job communicating with our customers and their repair facilities and we are very lucky to have him on our team.

George J

on BBB

4 years ago

this company keeps calling and calling.. they swore that they are rated on BBB with an A+ and when i tell them that they have a NR rating, they keep telling me that i'm not looking on BBB site or that i'm just missing the rating.. it's kind of hard not to miss the NR rating, but after all the complaints on here with this company, i'm still trying to figure out how they still in business. They also seemed amazed that i own a 2000 Toyota Celica, with 287,000 miles on it and still with all the factory parts.. i bought the car b... read more

Business response:

Thank you for bringing these matters to our attention. Upon receipt of your review, our Quality Management (QM) team reviewed all three sales calls where we spoke to you. Our agents were referencing our cumulative star rating, which encompasses over 700 (mostly positive) customer reviews. They also referenced our reviews on other social media platforms such as Consumer Affairs, Trust Pilot and Google. The last agent that you spoke to did not state that we had an A+ rating with the BBB. Had he done so, that would have been in... read more

Adam S

on BBB

4 years ago

I like to give an A+ rating for the representative John T. for going the extra to help me. He took his time in reviewing different ways to save money in paying for the fixing of my car. The best rep so far in dealing with the company.

Business response:

Thank you for providing this feedback. Please know that we shared a copy of your review with John, as well as his direct supervisor. Should you have any additional questions about your policy, please do not hesitate to contact our Customer Service Department.