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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I spoke to David B. yesterday evening (6/30/2020) with the intention of canceling our contract which was still within the cancelation period. We had already signed up for another contract which limited our coverage due to the mileage of our only vehicle, our truck is a 2004 Toyota Tacoma Pre-Runner. At the time we signed up for the 1st contract, we hadn't seen any other services that would offer what we needed. Then I saw an ad for Protect My Car... I signed up knowing I had 30 days to make up our minds to keep or cancel. I ... read more
Business response:
We're happy to hear that David was able to answer your questions and provide you with peace of mind knowing that your vehicle will be protected. We also see that a prior agent was able to push out your first monthly payment to 8/9/2020. Should you have any additional questions moving forward, please do not hesitate to contact our Customer Service Department. From all of us at Protect My Car, welcome to the PMC Family and have yourself a wonderful extended holiday weekend!!
SAVE YOUR MONEY!!!!!!!!! Had two cars on coverage for about 2 years. One was a Toyota Solara, the other was a Cadillac SRX. First time I tried to use it, on the SRX for brakes (Rotors and pads), those parts are not covered! The parts and labor totaled $1115 .51 the SRX only has 66,000 miles! I've been paying $71.00 a month, for the Cadillac, and $38.00 on the Solara, for 2 years. Tried to cancel the coverage, and argued with the guy for 10 mins., as he tried to keep me in the contract!! Another thing... They brag how they ar... read more
Business response:
While we understand this customer's frustration with the denial of his recent claim, his "Select" policy is very clear in its terms and conditions (as far as what the "covered" versus "non covered" components are). When this customer started his claim (on 7/1/2020), our assigned Claims Advisor pointed him to the relevant sections of his policy dealing with brake pads and rotors. It should be noted that the "Contract Exclusions" section of his policy states that: "The following components are explicitly excluded: Air/Fuel Fi... read more
Patrick Gable provided excellent customer service with a great personality
Business response:
Thank you for posting about the excellent customer service that Patrick provided. Please know that we shared a copy of your review with Patrick, as well as his direct supervisors. From all of us at Protect My Car, here's to a great weekend!!
Jason P. is the best customer service/ claims adjuster I have ever spoken with. He was knowledgeable and easy to talk to. He went out of his way to remedy the issue as well as calm me down. If the rest of the company is half as good as him, you are in good hands. Thank you Jason!
Business response:
We love it!! Happy to hear that Jason was able to assist you with your questions regarding your recent engine claim.
Jamari was super helpful. He really knows what he is doing!
Business response:
Awesome!! Looking at your file, we're happy to see that Jamari was able to assist you during your recent transmission claim.
Dave was more than helpful and provides excellent service with my call today.
Business response:
Thank you for taking a few minutes out of your day to provide us with positive feedback. We're happy to see that David was able to assist you last Friday morning. Should you have any additional questions or concerns about your policy, please do not hesitate to contact our Customer Service Department.
I called in to cancel my policy and meet the most pleasant person that I've encountered in a while. Thanks Megan W. for talking me off the roof ð???. Thanks to you I can feel at ease with my dream car. Btw I named him Panther ð?¤£
Business response:
Thank you for the positive feedback. Please know that we shared a copy of your review with Megan, as well as her direct supervisor. Welcome to the PMC Family!! And have a GREAT extended Holiday Weekend!!
When the air conditioner in my car wasn't working properly I put in a claim so the air conditioner can be fixed all the parts that was needed was covered I got it fixed and I was so pleased with Jesse Pierre calling me and making sure everything was taken care of. I am so glad that I invested in this warranty on my car.
Business response:
We're happy to hear that you were satisfied with your claims experience and how Jason handled your recent claim. We should note that your car was diagnosed on 6/23/2020. Your A/C claim was approved that same day and payment was made to your repair facility (and the claim was closed) on 6/24/2020. We also note that your review gave us 3 out of 5 stars (perhaps that was a typo?). If something could have been done better, please let us know. Respectfully, Protect My Car
He was a good dude to talk to and worked hard to get the connections between myself and the shop right.....THANKS J.
Business response:
Thank you for the positive feedback. Looking at your file, it appears that Jason was the Claims Advisor that processed your engine claim on Tuesday. He's one of our best!! Please know that we shared a copy of your 5-Star Review with Jason as well as his direct supervisor.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open at 8:00 a.m.
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