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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
this company keeps calling and calling.. they swore that they are rated on BBB with an A+ and when i tell them that they have a NR rating, they keep telling me that i'm not looking on BBB site or that i'm just missing the rating.. it's kind of hard not to miss the NR rating, but after all the complaints on here with this company, i'm still trying to figure out how they still in business. They also seemed amazed that i own a 2000 Toyota Celica, with 287,000 miles on it and still with all the factory parts.. i bought the car b... read more
Business response:
Thank you for bringing these matters to our attention. Upon receipt of your review, our Quality Management (QM) team reviewed all three sales calls where we spoke to you. Our agents were referencing our cumulative star rating, which encompasses over 700 (mostly positive) customer reviews. They also referenced our reviews on other social media platforms such as Consumer Affairs, Trust Pilot and Google. The last agent that you spoke to did not state that we had an A+ rating with the BBB. Had he done so, that would have been in... read more
I like to give an A+ rating for the representative John T. for going the extra to help me. He took his time in reviewing different ways to save money in paying for the fixing of my car. The best rep so far in dealing with the company.
Business response:
Thank you for providing this feedback. Please know that we shared a copy of your review with John, as well as his direct supervisor. Should you have any additional questions about your policy, please do not hesitate to contact our Customer Service Department.
Patrick G. with protect my car is the BEST.......My sister and I started our policy 8/28 and found out we were misinformed. Well my sister cancelled her policy, and when I called to cancel my policy I got Patrick Gable. He asked me why did I want to cancel, I told him, determined not to lose a customer, he apologized for the incident, and did what he had to do in order for me to stay with Protect my car. Topping on the cake, he also got my sister to resign. Patrick....You are the best!
Business response:
Wow! Thank you for sharing your experience with Protect My Car. We're happy to hear that Patrick was able to patiently answer your questions and keep you (and your sister) as a valued PMC customer. Should you have any additional questions moving forward, please do not hesitate to give us a call. Respectfully, Protect My Car
Mr. Jon T. was very helpful with lowering my PMC warranty and he had excellent customer service.
Business response:
Thank you for the positive feedback. We're happy to hear that our agent provided excellent customer service. Should you have any additional questions about your coverage, please do not hesitate to contact our Customer Service Department.
This company doesn't even have an actual phone number. They somehow redirect calls meant for other businesses and then you have a person reading a script to you trying to sell you what is basically car insurance. It has some 'free' perks they claim, but you're making monthly payments..so not free at all. They will keep lowering the payment too if you keep declining and mention the price as the reason hahahah. They literally have to redirect the call back to them trying to sell you car insurance stuff even if you've declined ... read more
Business response:
We most certainly have a phone number. Our main phone number is 1-800-253-2850 and our Customer Service phone number is 1-844-556-4762. We'll also note that we do not have this consumer's name and/or email in our system.
Jason was very helpful in getting my claim for a transmission processed as well as getting me set up with a rental car for the mean time. He was very friendly and explained the process as well as everything he was doing every time he had to place me on hold. I'm very appreciative of his service and hope the company recognizes his hard work. If you ever see this, thank you very much Jason.
Business response:
Thank you for the positive feedback. Please know that we shared a copy of your review with Jason, as well as his direct supervisor. We're happy to hear that he was able to assist you on your recent transmission claim.
I had some questions and needed to make changes to my contract and Melodi did a fantastic job helping me out. She was knowledgeable, personable, and patient with me, and got everything done pretty quickly. I don't know what you pay her, but it's not enough!
Business response:
We appreciate the wonderful review. Melodi does a great job for our customers and we're happy to hear that she was able to assist you the other day.
Jason was very attentive to my needs was very professional and put my mind at ease
Business response:
We're happy to hear that Jason put your mind at ease and handled your claim in a professional manner. Thanks for the positive review and the great feedback.
Great warranty company to deal with . Even have the free oil changes included in my plan which was a great bonus . Had my A/c went bad and fully covered by Protect my car. Would have been $2800 repair on my own .
Business response:
Thanks! Glad to hear that you had a positive experience with Protect My Car. We'd love to be able to earn that 5th star next time. From all of us at Protect My Car, here's to a great weekend!!
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,872 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open at 8:00 a.m.
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