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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I received a recorded call from this company claiming I requested a quote for a car warranty. I spoke with a rep to find out where I opted in. Of course she couldn't provide that information, she just said it would have been on an ad. Well, I would never opt in since I already have a warranty on my car with my dealership. So, I would like a list of all of the 3rd party affiliates who this company works with in selling my information. Also, I requested to be removed from their call list.
Business response:
Protect My Car can confirm that this consumer's phone number ending in 3388 was added to our internal Do Not Call list following her verbal request on 12/3/2020.
I have now called four times now to have my policy cancelled, mind you in the background with the customer service there is tv, kids, and people laughing in the background.. Not very professional. I understand it is any businesses job to keep customers. However, when someone is surely telling you they have other family issues thanks to the pandemic and can no longer afford the policy, to please cancel and there is a mutual conversation and agreement before the end of the two hour conversation. The customer should no longer b... read more
Business response:
Thank you for your comments. We are sorry you heard our agents family in the background going about their business during your phone call. During the pandemic, we asked our employees to work from home. We kept our employees employed, which was the right thing to do. It may not be the most professional solution, but it works well for our customers who need help and keeps our employees earning a living. A little background noise, to us, is a small price to pay. Still, we apologize for the assault on your sensibilities. We do ... read more
I just really want to say thank you to Mr G*** , Ken, Nate and Andrew for all being so helpful and working with me in getting me the best protection for my mercedes thanks again Mr G*** ð??ð??
Business response:
Please know that your positive review was shared with all of our agents that were involved in addressing your concerns. Thank you for the feedback and please do not hesitate to contact our Customer Service Department should you have any additional questions or concerns.
2 words... ***** B****! This gentleman is by far one of the best reps PMC has. I've been a client for a while now and never really had to call them but I did to actually cancel my policy as I unfortunately could no longer afford the rate due to this pandemic. A short conversation later with Mr. B**** and I felt as if he fully understood my situation and helped me out beyond what I could of asked for. PMC, you have a customer for life! Thank you David B****, from a loyal customer and his family.
Business response:
Thank you for your comments. It is very important to everyone here at Protect My Car that we provide the most professional service possible. We want to end each day knowing we have helped a lot of people with vehicle and budget problems that could have ruined not just their day but their budget for months to come. It means a lot to get comments from our policyholders that let us know we are doing just that. Dave deserves a lot of Atta boys for all he does for our customers. Thanks again for your comments.
Jason was dope very helpful and very informative he took me right to what I needed
Business response:
We're happy to hear that Jason was able to provide you with helpful and informative customer service. From all of us at PMC, we hope you and yours had a great Thanksgiving!!
Renard R** and Ms F****** were extremely pleasant to talk to. As sales people go, can't do better. I had a great experience. I honestly wanted to hang up once I realized the purpose of the call but Ms F****** was so nice that I just wanted to talk a little more and I'm glad I did. They provide great service
Business response:
Thank you very much for this positive feedback. Please know that we just shared a copy of your review with Renard and Najah, as well as their direct supervisors. Welcome to the PMC Family. Should you have any questions or concerns about your new coverage plan, please do not hesitate to contact our Customer Service Department. From all of us at PMC, here's to a great weekend!!
Everything that they don't cover at all is the most important part in any car like mufflers and cadillac convers wear and tear of part fyi that every part on every car why pay 180 bucks to just have them pay for a 25 to 50 oil change when you really need a strut or shocks and meny other parts that they won't cover at all this place sucks alot I've never used my policy yet still in the waiting period but just reading the book is bs I have ox car car and I'd give them 10 stars bc they cover everything pmc doesn't minus tire an... read more
Business response:
Thank you for passing along this customer's feedback. Our customer's Ambassador Pro plan is designed for consumers that want to protect themselves against major breakdown expenses (i.e., an engine or transmission). These plans are not designed to cover every component on one's vehicle. While we have coverage plans that offer greater protection, the cost for those plans is certainly higher and his 2006 Cadillac with over 165,000 miles might not qualify for our highest level of protection. We note that our customer agreed to ... read more
Ayanna gave great customer service today, very pleasant, professional and accommodating to my present circumstances. She took the time to listen to my situation and was a great help to come up with a solution so that I didn't have to cancel my warranty. Thanks!
Business response:
Thank you!! Please know that we appreciate the positive feedback and we shared a copy of your review with Ayanna and her direct supervisor. Should you have any additional questions or concerns, please do not hesitate to contact our Customer Service Department during normal business hours.
This company starts to call people at 8am And will keep calling and calling I asked them not to call me anymore And was told we always call people this early in the morning What's my problem Not happy with this rude company
Business response:
We'd like to research this matter further, but we do not have a file with the email address that you provided to the BBB. If you would like for us to add a specific phone number to our internal Do Not Call list, please send a written request to **********@ProtectMyCar.com with the phone number(s) and we'd be more than happy to honor that request and look into this matter further.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.6 star rating with 3,882 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open at 10:00 a.m.
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