Claimed

Protect My Car

3.7

Insurance
Saint Petersburg, FL

About this business

Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more

Location details

570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 7:00 p.m.
Tue	8:00 a.m. to 7:00 p.m.
Wed	8:00 a.m. to 7:00 p.m.
Thu	8:00 a.m. to 7:00 p.m.
Fri	8:00 a.m. to 7:00 p.m.
Sat	10:00 a.m. to 4:00 p.m.
Sun	Closed

3.73,870 reviews

Select a rating

on BBB

4 years ago

Excellent customer service skills! Thank you for your help. I understand how everything works better now.

Business response:

Thank you for the positive feedback. Please know that our Customer Service team remains available, throughout your policy, to answer any questions that you might have. Do not hesitate to give us a call.

Faithetta D

on BBB

4 years ago

Spoke with Jason P***** who provided outstanding customer service. This is the great customer service Protect My Car is known for.

Business response:

Thank you very much for the kind comments. Looking at your file, it appears that Jason went above and beyond to provide excellent customer service. We hope you enjoy the special treat that he included with your reimbursement :-)

April

on BBB

4 years ago

Been with them just a little over a year and my engine went out on my 2017 Ford Escape gave them everything they asked for and they denied my claim. So what was I paying them every month for Then they closed my account without my permission. I've called and called no one has returned my calls Bad Business

Business response:

We've escalated this matter to a supervisor and we'll have someone reach out to you to discuss this matter. We understand your frustration and we'll have someone explain what occurred with your account. Respectfully, Protect My Car

Marquise B

on BBB

4 years ago

Jason was a great help, he walked me through the entire process step by step.

Business response:

Thank you for sharing your experience. Please know that we forwarded a copy of your 5-Star Review to Jason, as well as his 2 supervisors. We're happy to hear that Jason was able to assist you on a complicated claim.

Dontae W

on BBB

4 years ago

Jacob K. is a bad man!!! Dude knows what he's doing!!! Thanks!!!

Business response:

By "bad" we sense that you mean good :-) Welcome to the PMC Family and please do not hesitate to give us a call should you have any questions or concerns with your new purchase. From all of us at PMC, here's to a great weekend!!

Donna C

on BBB

4 years ago

************ US For companies Review of Protect My Car ************ 2 reviews 5 stars: Excellent 6 minutes ago Verified The answer to your questions... I worked with Willis A**** with customer service and Tyler with claims and if I might say, Protect My Car is extremely blessed to have them as part of their staff. I have only had my contract with Protect My Car since August' 20 but I was treated as if I was royalty. My car had been diagnosed incorrect initially and after Protect My Car towed it to the dealership, the actual ... read more

Business response:

Thank you very much for the positive feedback. Please know that we shared a copy of your 5-Star review with Willis and Tyler, as well as their direct supervisors.

Rhoda W

on BBB

4 years ago

I just dealt with one of the kindest and most helpful people I have known. He is Jacob ****** and I highly recommend him and the company he works for, Protect My Car. !!!!!! What amazing coverage and consideration of the client's needs was demonstrated. Definitely 5 STARS!!!

Business response:

This is AWESOME!! Thanks for the positive feedback. Please know that we just shared your review with Jacob, as well as his direct supervisor.

Richard Y

on BBB

4 years ago

Jacob K***** had helped me to be on board today and he was Phenomenal and kept things real and relatable but above all things honesty and integrity. He is a perfect and sound addition to your team and because of him I had gotten my vehicle protected today and didn't delay. Thank for having such a phenomenal asset to your team such as Jacob K*****. Thank you Jacob for providing assistance in this way it's greatly appreciated over all thank you because now I'm covered!

Business response:

Welcome to the PMC Family and thanks for the 5-Star Review!! We're happy to hear that Jacob displayed "honesty" and "integrity" and did things the right way during your interaction with him. Should you have any future questions or concerns moving forward, please do not hesitate to contact our Customer Service Department who will be more than happy to assist you.

Yes

on BBB

4 years ago

I think it's great to have the BBB in your corner and for consumers to be able to see what ur all about, so I had a issue with the company about a misunderstanding w/an employee who didn't tell me the whole truth about what what I was to do, and I also had a great conversation with a gentleman Mr. J.Tims about what he was saying to me about the company and that he didn't want me to leave filling the way I did, so on that I'm still here because of John Tim and I appreciate the conversation with him after 2 +yrs being with the... read more

Business response:

Thank you for the positive feedback. We're happy to hear that John T. was able to answer your questions and provide you with excellent customer service. Please know that Protect My car values you as a loyal customer and our Customer Service department remains available to answer any future questions or address any future concerns that you might have with you Select policy.