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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
There claims department customer service reps are rude. I to file a claim because my car need repairs and it was covered under my policy, and they refused to fixed the issue. I requested to speak with a supervisor no one has return my call
Business response:
Thank you for providing your comments. We do regret that you found our agents were not as polite as you feel they should have been. Having reviewed the calls between you and at least six of our agents regarding the reasons for the denial of you claim, we do feel they were professional at all times. Often, when an agent has to deny a claim, it can appear that the agent appears rude for not agreeing with your conclusions, That is not the case. Their job is to be open and transparent and inform you completely as to the reasons ... read more
I have not had any problems with my claims being paid. Protect my car is very courteous and professional each time you call
Business response:
Please know that we appreciate the positive feedback and the 5-Star Review!! Thank you for being a valued PMC customer since 10/1/2019. Should you have any questions or concerns, our Customer Service Department is available to assist you. Respectfully, Protect My Car
I was treated with respect and dignity. I received assistance that met my needs and I received explanations that I understood and agreed with.
Business response:
This is a great review! Thank you!! We're happy to see that Quanisha was able to assist you and did so in such a professional manner.
My name is ******* ******* ******* *** I was contacted by protect My Car. I was weary at 1st but it sounded good. I gave them 50.00 down on my credit card10/2020.They tried every month to get money from the card.to no avail. I intended to cancel but never got around to it. On may 27th 2021 I got a call and I told them I want to cancel then I was transferred to NATE in cust loyalty dept who explained to me that due to covid 19 they had a forgiveness policy. In other word I can start all over for 74.98 per month with no pass d... read more
Jacob K***** was very helpful! I was looking for base insurance and was routed to him by mistake, but he was able to build a good rapport with myself and was able to make the package make sense to my life and all the practicalities involved. So instead of kindly declining and ending the call I whipped out my debit card. Someone make this guy a supervisor!
Business response:
Thank you for the positive feedback. Please know that we shared a copy of your review with Jacob, as well as his direct supervisor. Welcome to the PMC Family!! Should you have any questions about your new Ambassador Elite plan, please do not hesitate to contact our Customer Service Department.
I recently received a cold call from this company despite being on a no call list. This is in violation of the Telephone Consumer Protection Act.
Business response:
Please know that PMC disagrees with your interpretation of the TCPA, as we do not engage in any form of cold calling. We'll confirm that we've received your demand letter (dated 5/11/2021) on 5/18/2021 and our Management team rejected your offer to send you $800.00. Respectfully, Protect My Car
Ayanna is the best customer service I have ever spoken to! The company is lucky to have her!
Business response:
We agree with your assessment that we are VERY lucky to have Ayanna on our team. She has been with PMC for many years and does a great job helping our valued customers (like yourself).
Jason was very helpful and considering, very good service,delivered as promised.
Business response:
We appreciate the positive feedback. Jason takes pride in assisting our customers and it shows in the number of positive reviews that he generates from our customers. Please know that we shared your feedback with him, as well as his direct supervisors.
Patrick ***** was extremely helpful as he even looked up nearby facilities for something as simple as an oil change. He went out of his way to make sure I was well informed regarding issues I was having with my transmission and encouraged me not to cancel my policy for something as important as this! He even looked into how much it would cost me out of pocket to repair so I will remain a loyal customer thanks to him! Thank you for giving me peace of mind!
Business response:
Thank you for the wonderful feedback. Please know that we shared a copy of your 5-Star Review with Patrick, as well as his direct supervisors. Should you have any additional questions or concerns, please do not hesitate to contact our Customer Service Department during normal business hours.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,870 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open at 10:00 a.m.
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