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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
oh my gosh I am a believer I typically thought this was a scam of some sort but ALLIS C. Over at protect my car is a complete Heaven sent she made the process easy fast answered all my questions even though I was rambling on she opened up and compared notes to her personal experience with the company as well even though being an agent I think her so much big ups and props five star rating
Business response:
Please know that we appreciate the positive feedback. We're happy to read that Allison was able to assist you on Thursday and answer your questions. That's what we're here for. We've forwarded a copy of your 5-Star Review to Allison, as well as her direct supervisor. Should you have any future questions or concerns, please do not hesitate to contact our Customer Service Department during normal business hours.
Nicole was Excellent, helping me lower my bill and making sure I understood everything about my policy.
Business response:
Thank you for the positive feedback. We're happy to hear that Nicole was able to answer your questions and provide excellent customer service. Please do not hesitate to give us a call should you have any further questions or concerns.
On 8/13/2021 I called Protect My Car to cancel my membership that I had recently acquired as I already have CarShield. I went to google as directed by the agent and saw that Carshield has an "F" rating with the BBB and Protect My Car has an "A+" rating. Plus the agent, Patrick *****, provided the best customer service that CarShield has never provided. Patrick went over the whole contract and took the time to explain it. I even got a better deal than CarShield has ever offered. I most definitely am keeping Protect My Car and... read more
Business response:
Thank you for taking a few minutes to recognize the great customer service that Patrick was able to provide. We'd like to welcome you to the Protect My Car family. Should you have any additional questions or concerns, please do not hesitate to contact us.
Quanisha (Manager) is my go to person, She is very professional and knowledgeable. ***
Business response:
Thank you very much for the positive feedback. Please know that we shared a copy of your 5-Star Review with Quanisha and her direct supervisor.
Horrible Service. My car had a transmission issue and I turned to them and followed their advise and then they refuse to pay because I did what they said instead of reading the contract. But that was after several weeks of getting the run around from them. Clearly they were hoping I would just throw in the towel! When I was finally informed that the claim was denied, I asked them to listen to the call where I was told I could take the car out from the shop that was trying to overcharge me for just diagnosting my car's issue.... read more
Business response:
Our records reflect that you started a transmission claim on 5/12/2021. That claim was closed on 5/29/2021 when we did not hear anything back from your repair facility. Our notes also indicate that when this claim was reopened, you had driven an additional 942 miles (with a known transmission problem). As far as any employee of PMC being rude to you, that is never acceptable. Please know that your review has been forwarded to our Claims manager to further investigate that portion of your review.
Jason ****** was the most helpful extended warranty representative I've ever worked with and I've been in the auto industry for 5+ years. He was helpful, informative, and easy to work with. 10/10 this man deserves a raise.
Business response:
Thank you very much for recognizing Jason. He is one of our best and does a great job with our customers and their repair facilities. Please know that we shared a copy of your 5-Star Review with Jason, as well as his direct supervisors.
Just finished speaking with rep Courtney in Florida. She represents the Company with fireworks! She was a good listener, polite, QUICK to find a solution to my two concerns. First one: Convince my completely trusted mechanics that this company is different from other company's they got screwed by. She gave me two viable options to use. Second assistance: was to delay next month's payment. She gave me a complete no payment for the coming month including a no deductible amount for inevitable repairs. Needless to say, COMPLETE ... read more
Business response:
Thank you very much for sharing your recent experience with Protect My Car. We're happy to hear that Cortney was able to assist you "with fireworks". Please do not hesitate to contact us should you have any additional questions or concerns.
Joined because it seemed like a good option for an older car. In the email with policy details, needing to put $500 miles on vehicle is not stated. After denial of service, I reread the policy. Realized the wording was a "BRIEF DESCRIPTION" of policy benefits. Sneaky practices. Beware.
Business response:
Thank you for bringing this matter to our attention. While our currently offered policies include a 30 day and 1,000 mile grace period, it appears that you have an older policy from the early part of 2019 (with just a 15 day grace period, which you have clearly satisfied). While your vehicle was only driven 419 miles, it appears that our Claims Department authorized this repair this afternoon and attempted to contact you at 2:41 p.m. EST but got your voicemail. Our Claims Department also contacted your repair facility to aut... read more
My car has been in the transmission shop for approximately three weeks, Awaiting a replacement of CVT to be delivered the expected day is August 9, 2021. Therefore I called Protect my Car they stated they found a transmission, and the next day I receive a call saying they didn't have it anymore. However, I called the transmission shop and was told if they just cancel the CVT from coming this will be the third time they have done that .Because he was told one was coming, and they call him back and said no that one wasn't comi... read more
Business response:
As indicated by Mark when you spoke to him on 7/28/2021, the vendor that we ordered the part from (because your repair facility couldn't get the part) did not provide a tracking number (just a window of how long it would take for them to ship the part 10-12 business days). We understand our customer's frustration, but many businesses (including ours and many of our vendors) are experiencing staffing and/or shipping issues due to the recent uptick in Covid. As far as the lengthy hold time that our customer experienced when sh... read more
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open tomorrow at 8:00 a.m.
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