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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I was told upon signing up to them that they specialize in repairing anything on an old vehicle. They of course made it sound like a dream come true. But with everything that sounds too good to be true, it turns out they are not. I was told about 2-3 weeks ago that my claim was approved. Yet they still needed to have my car inspected and have service logs which I agreed to provide for. I had my car inspected and I provided the service logs to prove that I had the basic maintenance work done. I just found out about an hour ag... read more
Business response:
We understand our customer's frustration, but it was determined that our customer removed the covered vehicle from her repair facility and continued to drive it while it was in a failed state. We would be more than happy to discuss this with our customer in more detail.
I really need help filing a complaint against this company because they took my car from my house and didn't fix it and they won't pay to return it back to my home. They been having my vehicle in their possession for 4 months now. All I want to resolve this is my vehicle returned and maybe fixed.
Business response:
Our records reflect that our customer's vehicle was in the repair shop for approximately 2 months before his repair facility started a claim. Our team determined that our customer had his vehicle towed into his repair facility while his coverage plan was still in the grace period. On 9/20/2021, our customer indicated that he wanted to cancel his policy. We honored that request on 9/20/2021 and, as a courtesy to our customer, we refunded his last monthly payment. To be clear, our customer's vehicle is not in our possession, b... read more
So it's been a rough ride between covid my identity being stolen and much more that ots been al.ost impossible to put a smile on my face, but....Erimis G. was/is the best. Caring, compassionate, and i could actually tell he was spending this 2 hours on the phone with me because he really did want me to have what was best for me. Not for him. He went over everything in detail never let me feel lost in what I was getting into. And it helps alot hes pretty funny too. This man deserves a raise and alot more praise. Thank you aga... read more
Business response:
Thank you very much for the detailed 5-Star Review. We're happy to hear that Aeromis took the necessary time to provide excellent customer service. Please know that we shared a copy of your review with him, as well as his direct supervisor.
Oxanda went beyond in Customer Service I give him all 3 P's of the business world, Professionalism, Personable and polite. Go on Ozanda "Shoot for the Stars" âï�� You were so effervescent and interesting to talk to..enough to where I stayed with "Protect My Car". Ms *****
Business response:
Thank you for the very positive feedback. We're happy to hear that our agent was professional, personable and polite (the 3 P's). We understand your current situation and if we can ever assist in the future, please do not hesitate to give us a call.
Ms. Brooke S. was great in updating my policy plan and changing my mind about leaving the Protect My Car family. She made me realize where the true savings were. Thanks for being my second thought.
Business response:
Thank you for sharing your experience with Protect My Car. We're happy to hear that Brooke was able to assist you and answering your questions and address your concerns. Please know that we shared a copy of your 5-Star review with Brooke, as well as her direct supervsior.
I called in to cancel and the exemplary service provided by mr Gonzalez not only kept me, it had me renew for a larger policy We need more like him
Business response:
We're happy to read that Nathan was able to assist you and provide exemplary service. Please do not hesitate to give him/us a call should you have any future concerns.
I've been with protectmycar.com for a few years, and I always tell people that EVERYONE at protectmycar.com has been a pleasure to deal with. Today, I spoke with Jason who simply called to review details of the survey I had submitted. Even this call turned out to be a pleasure!
Business response:
We're happy to hear that Jason was able to touch base with you about your recent survey submission and we're pleased to hear that everyone at PMC has been a pleasure to deal with. Thank you for being a valued PMC customer for many years.
I had the pleasure of being helped by Austin. Great customer service. He cares ab your needs. I joined the team.
Business response:
Thanks for the positive feedback and welcome to the PMC Family!!
I had the pleasure good customer service by to customer service representative at protect my car one being Garrett Gibson very good professional lsim over the phone very helpful go over and Beyond the Call of Duty to make sure my experience with protect my car is good I will leave another review for the next individual on the BBB
Business response:
Thank you for the positive feedback. Please know that we forwarded a copy of your 5-Star Review to Garrett, as well as his direct supervisor. Should you have any additional questions or concerns, please do not hesitate to contact PMC's Customer Service Department.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is open now. It will close at 7:00 p.m.
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