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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I just purchased my vehicle service contract today. Talked with Chris he was great on the phone and really understood their contract. My minivan has 184,000 miles and for the next 4 years with unlimited mileage they will pay for things that break less a 25% deductible. Plus I receive up to 3 oil changes and 2 tire rotations per year for the 4 year period.
Business response:
Thank you for the positive feedback and welcome to the PMC Family. Please know that we shared a copy of your 5-Star Review with Chris, as well as his direct supervisors.
I can't speak to the quality of service or coverage, as I never made it to the sign up stage. The representative who called me this morning to discuss and quote the options was so rude and aggressive that I would NEVER recommend this company to anyone. I told him I was looking for a quote and he started ranting about the warranty industry and how I clearly don't know anything about it and then he hung up on me before I could even get a word in. The responses you can see in the complaint section are a huge red flag. This comp... read more
Business response:
Thank you for your feedback. Please know that our Management team sees every customer review (all of the good ones, as well as all of the bad ones). Our agents should never be rude or aggressive to any consumer. That is unacceptable and we would like to look into this matter further. We do not have your email address on file (to pull up a file and/or see who the agent was that you spoke to on 12/18/2021). If you would like to share the phone number associated with this particular sales call, we'd be more than happy to have o... read more
Very pleasant and polite, exceptional customer service. Very great experience
Business response:
Protect My Car is extremely proud of this 5-Star Customer Review.
Vary bad just want their money and when you need them they don't help you been with them for 17 months and they just want their money.
Business response:
Our records show that you've spoken to multiple agents about your current issue. We also see a note from a Management member that a "goodwill" offer was made to try to assist you (despite you not having the service record that was being requested). Please give us a call if you have any additional questions. We're here to try to assist.
Fernando A******, my husband & I thank you so much for being our advocate. Your customer service was awesome! You addressed our problem with a listening ear, patience & understanding. My husband & I definitely planned to terminate our warranty, until you promised to do your best to help us & you did just that! Fernando, continue to provide your customers with caring customer service. The kind of service that you expect for yourself & you won't go wrong. Protect My Car, acknowledge Fernando A******, the Customer Retention Sp... read more
Business response:
This is an incredible testimonial and it makes us extremely proud. Please know that we shared a copy of your 5-Star Review with Fernando, as well as his 2 direct supervisors. We're happy to hear that he was pateint and provided excellent customer service.
Jason P***** did not stop until the job was done. I'm very hard to reach but he continued until he reached me this morning after having to call back twice because of the bad connection. He connected me with the company who has my car, found the part for me with 3 different options and called the repair shop to offer them the replacement part in case they couldn't find it. He represents the company with great customer service and excellent product quality standards. He represented me as a client by finding the solution to the... read more
Business response:
Thank you for sharing your recent experience with Protect My Car. We're happy to hear that Jason was able to assist you in such a professional fashion. Please know that we shared a copy of your review with Jason, as well as his direct supervisor.
Lacey T***** signed me up and she has been helping me every since. I could not ask for better customer service. She has made sure my claims have been taken care of and has even followed up with me when I forgot to send the paperwork in. Lacey is an asset to this company and I hope she gets recognized as such.
Business response:
Thank you very much for your kind words. Please know that we shared a copy of your 5-Star Review with Lacey, as well as her direct supervisors. We're happy to hear that Lacey has been assisting you and providing excellent customer service. Should you have any future questions or concerns, please do not hesitate to give her (or us) a call.
Molita F****** was at assisting me until I found what I needed. She was the best at what she does. CUSTOMER SERVICE! She went way above and beyond to exhaust every efforts and then some. She made me believe in the product and I feel confident that this company will benefit my needs. She should be rewarded for how she wouldn't give up on me finding a car service for my car. That made me comfortable and we solved my issue. I'll stay with this company just on the strength of her alone. Molita F******, thank you for your unwaver... read more
Business response:
Thank you for the heartfelt review! We're happy to hear that Molita was able to go above and beyond to assist you. Please know that we shared a copy of your 5-Star review with her, as well as her direct supervisors. Should you have any additional questions or concerns, please do not hesitate to give us/her a call.
my call was handled professionally and courteously. Most helpful, answered all my questions, and sent me information as I requested.
Business response:
Thank you for the positive feedback and the 5-Star Review!!
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,870 reviews.
When is Protect My Car open?
Protect My Car is open now. It will close at 4:00 p.m.
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