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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I think they are crooks, don't keep their words. Was told I'd we couldn't get out of our previous warranty we can drop theirs. Their warranty no penalties. They didn't cancel when hubby called them and they took $92.55 out of our account. Then when called back again they canceled for us but we lost that money they took.. Hence why I think they are crooks.
Business response:
We would be more than happy to look into this matter further, but we are unable to find a coverage plan using the name and/or email address provided by the author of this review. If the author would like to include the Contract ID number for this coverage plan, we'd be happy to provide a more detailed response. Of course, she can also call our Customer Service Department during normal business hours and we'll be happy to assist her. Respectfully, Protect My Car
Great leadership. They go Above and Beyond to protect your car. They genuinely care about your money and the welfare of your car, instead of just trying to sell their services. Jerome B***** especially was a great help to me! Blessed to speak to him and this company is blessed to have him !
Business response:
Thank you for the kind words and the 5-Star Review. We're happy to read that Jerome was able to assist you yesterday. Should you have any further questions or concerns, please do not hesitate to contact our Customer Service Department.
Quanisha L*** was AWESOME! I was very irate at the beginning of the call. This agent not only deescalated the issue but was very informative. Providing reasoning behind the issue at hand. PMC should be honored to have her on the team! Thanks LUKE. YOU SHOULD BE TRAINING SOME OF THE AGENTS. That way members like myself want be misinformed resulting in repeat calls.
Business response:
We're happy to hear that Quanisha was able to handle that situation for you. And yes, we are very grateful to have her on our team.
Protect My Car is fantastic! They pay claims as promised and timely. Mr. Ozanda G is absolutely fabulous ! If you are looking for superior customer support then he is the go to specialist. Thank you PMC!!!
Business response:
Wow! Thank you for the positive feedback and for recognizing the excellent customer service that Ozanda was able to provide. Please feel free to give us a call should you have any additional questions or concerns.
Giving a shout out to Cortney R*******! She provided great customer service!!! Understanding,friendly,listens and knowledgeable! She looked for answers and ended with customer service with positivity!!! *******
Business response:
We're pleased to hear that Cortney was able to answer your questions about our reimbursement process and that she provided "great customer service." Should you have any additional questions, please do not hesitate to contact us. Respectfully, Protect My Car
Protect My Car has not been transparent or truthful in their practices. Multiple agents will tell you different things. Necessary communications are not done in A timely manner. The vendors they work with sends out bad parts and it takes up too nine days for service department to receive parts. At that point rental coverage has absolved. Customers lives are not taken into consideration. Will prolong process of repair to get A cheaper rate when service department has part on site. This results in more time the client has to u... read more
Business response:
Thank you for sharing this information with us. We've forwarded this review to our Claims Manager and someone at PMC will contact you to discuss this matter in more detail. Respectfully, Protect My Car
Jason P***** needs to be promoted. With him I would still be wondering what's going on with our car after a week. Jason was professional, customer friendly and took the time to give me a clear picture of what was needed and what I should do. Give him a bonus a d or promotion.
Business response:
Thank you very much for the positive feedback. Please know that we shared a copy of your 5-Star Review with Jason, as well as his direct supervisor. Should you have any additional questions or concerns, please do not hesitate to let us know.
I have been with Protect My Car for quite some time now and have had some great assistance and met many nice people, but I must say that Jason ****** topped the cake. He was very courteous, pleasant and had manners of a Saint. He was a Blessing for me! I am "Thankful," for him and Protect My Car. When my car service terms expires....I will be sad, but at least I have had some wonderful help in my time of need. Thank you Jason....Thank you Protect My car!
Business response:
First of, thank you for being a valued PMC member since 2019. We're happy to hear that Jason was able to provide an excellent customer experience. Should you have any additional questions or concerns, please do not hesitate to contact us. From all of us at PMC, we hope that you are having a fabulous weekend.
Protect my car warranty is great for me.I just have one problem, my personal advisor "Garrick B*****" will not answer phone calls. If they get there personal advisor to return calls and keep people in contact when there car is in the shop, that would be great. My car is back in the shop now for the new motor, contacted "Mr B*****" haven't heard from him yet.
Business response:
Thank you for providing this feedback. Please know that a copy of your review has been sent to our Claims Manager, as well as Mr. B*****'s direct supervisor. We will have someone reach out to you to discuss further. Respectfully, Protect My Car
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is open now. It will close at 7:00 p.m.
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