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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Persistent, professional, knowledgeable about program. She worked with me and made sure I understood how the program works.
Business response:
Thank you for sharing your experience with Protect My Car and welcome to the PMC Family. Please do not hesitate to contact our Customer Service Department should you have any questions moving forward.
BEST CUSTOMER SERVICE EXPERIENCE I have ever had the pleasure of having with any company, GEANNA M**********, was the BEST representative/ associate i have ever done business with and had not 1 single complaint. She was so polite, she never gave up on me, until she was able to work her magic and find a way to help me. For once I had someone who actually cared about me and my family in making sure we hdthe best coverage possible at the best price possible that I could easily keep in my budget. Wish they had more stars because... read more
Business response:
Wow!! What a kind review. Please know that we shared a copy of your 5-Star Review with Geanna, as well as her direct supervisor. We're certain that she'll be happy to read this.
I think they are crooks, don't keep their words. Was told I'd we couldn't get out of our previous warranty we can drop theirs. Their warranty no penalties. They didn't cancel when hubby called them and they took $92.55 out of our account. Then when called back again they canceled for us but we lost that money they took.. Hence why I think they are crooks.
Business response:
We would be more than happy to look into this matter further, but we are unable to find a coverage plan using the name and/or email address provided by the author of this review. If the author would like to include the Contract ID number for this coverage plan, we'd be happy to provide a more detailed response. Of course, she can also call our Customer Service Department during normal business hours and we'll be happy to assist her. Respectfully, Protect My Car
Great leadership. They go Above and Beyond to protect your car. They genuinely care about your money and the welfare of your car, instead of just trying to sell their services. Jerome B***** especially was a great help to me! Blessed to speak to him and this company is blessed to have him !
Business response:
Thank you for the kind words and the 5-Star Review. We're happy to read that Jerome was able to assist you yesterday. Should you have any further questions or concerns, please do not hesitate to contact our Customer Service Department.
Quanisha L*** was AWESOME! I was very irate at the beginning of the call. This agent not only deescalated the issue but was very informative. Providing reasoning behind the issue at hand. PMC should be honored to have her on the team! Thanks LUKE. YOU SHOULD BE TRAINING SOME OF THE AGENTS. That way members like myself want be misinformed resulting in repeat calls.
Business response:
We're happy to hear that Quanisha was able to handle that situation for you. And yes, we are very grateful to have her on our team.
Protect My Car is fantastic! They pay claims as promised and timely. Mr. Ozanda G is absolutely fabulous ! If you are looking for superior customer support then he is the go to specialist. Thank you PMC!!!
Business response:
Wow! Thank you for the positive feedback and for recognizing the excellent customer service that Ozanda was able to provide. Please feel free to give us a call should you have any additional questions or concerns.
Giving a shout out to Cortney R*******! She provided great customer service!!! Understanding,friendly,listens and knowledgeable! She looked for answers and ended with customer service with positivity!!! *******
Business response:
We're pleased to hear that Cortney was able to answer your questions about our reimbursement process and that she provided "great customer service." Should you have any additional questions, please do not hesitate to contact us. Respectfully, Protect My Car
Protect My Car has not been transparent or truthful in their practices. Multiple agents will tell you different things. Necessary communications are not done in A timely manner. The vendors they work with sends out bad parts and it takes up too nine days for service department to receive parts. At that point rental coverage has absolved. Customers lives are not taken into consideration. Will prolong process of repair to get A cheaper rate when service department has part on site. This results in more time the client has to u... read more
Business response:
Thank you for sharing this information with us. We've forwarded this review to our Claims Manager and someone at PMC will contact you to discuss this matter in more detail. Respectfully, Protect My Car
Jason P***** needs to be promoted. With him I would still be wondering what's going on with our car after a week. Jason was professional, customer friendly and took the time to give me a clear picture of what was needed and what I should do. Give him a bonus a d or promotion.
Business response:
Thank you very much for the positive feedback. Please know that we shared a copy of your 5-Star Review with Jason, as well as his direct supervisor. Should you have any additional questions or concerns, please do not hesitate to let us know.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.6 star rating with 3,875 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open tomorrow at 8:00 a.m.
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