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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I have been a loyal customer for over about 2.5 years and only had two claims with these people. All of a sudden I need them to help with my engine repair on my 2011 Ford Edge and the inspector say it's no oil in the car but the car indicated that the oil life at 56 percent. The real problem is that it needs a timing change job and it has a 18500 miles on it and they don't want to fix it but I paid my money faithfully. These people are robbers never will deal with them again.
Business response:
Our records indicate that an engine claim was filed on 11/8/2021. We promptly scheduled an independent inspection of our customer's vehicle, which occurred the following day. Our notes further indicate that he inspection revealed no oil on the dipstick and our customer's claim was, unfortunately, denied due to lack of lubrication (Exclusion #2 of our customer's coverage plan states as follows: " 2. Any breakdown caused by the policyholder's failure to protect the VEHICLE from further damage, including but not limited to, fai... read more
Very good customer service, answered my questions and provided me with a list of shops for my car.
Business response:
We're so happy to hear that our agent provided excellent customer service, answered your questions and assisted you in finding the right repair facility. Should you have any additional questions or concerns, please do not hesitate to contact us during normal business hours.
# 1 in the nation in my book since I've been a customer
Business response:
We appreciate the positive feebback!! Thank you for the 5-Star Review!
Anything that they can get out of paying they will. I'd like to know how many people have actually had their transmission replaced. They stop right at the bare minimum.
Business response:
Please know that Protect My Car covers approximately 2 million dollars per month in paid claims for our customers. We'd be happy to review your specific situation, but the email address used to submit this review is not in our records. Please feel free to give us a call if you have a specific question or concern about a transmission claim..
I recently had a transmission problem with my truck and called protect my car since that what i thought i was paying for.At first i thought everything was ok cause they recommend me the shop and sent a tow truck.And all of sudden get a call saying send service records of truck for 12 months i sent records of what i had done to my truck which showed all fluids in truck were good and proper oil changes no sign of transmission problem.long story short they denied the company to fix my truck and the dude Justin was very unprofes... read more
Business response:
Thank you for posting your comment. We do require that our customers keep up to date with their normal service and maintenance requirements per their vehicle's manufacturer. Your transmission was due for service at 97,500 miles. You purchased the coverage at 88,000 miles and your claim for the breakdown of your transmission was filed when your vehicle had 104,246 miles. You were unable to provide us with any records that showed that you had your transmission serviced at or near 97,500 miles. Your coverage plan does require y... read more
Great customer service. Thank you kindly. I hope to stay on a warranty client. Good day. Regards, **
Business response:
Thank you for the positive feedback and welcome to the PMC Family. Please do not hesitate to contact our Customer Service Department should you have any additional questions or concerns.
Unfortunately, a couple of weeks ago I had to have an auto repair shop submit a claim to PMC in efforts to have my vehicle repaired. I was highly annoyed, frustrated, and ready to cancel my contract by the time Jason, a manager with PMC reached out to me today. At this point the process to have my vehicle repaired under my PMC Maintenance Plan was broken and I was not a happy, satisfied customer, at all. Jason was surprisingly patient, he listened intensely to my dilemma, and was objectively understanding of the issues. The ... read more
Business response:
This is a really powerful review. Thank you for sharing your experience with PMC. Please know that we shared a copy of this review with Jason, as well as his direct supervisor. We're happy to read that a solution was found to the issue at hand. Lastly, and most importantly, thank you for your service to our country.
I'm honored to submit a review for Kobe A***** (employee) and Protect My Car, for going the full distance to provide superior customer care and fulfillment with an automotive issue we were confronted with. Protect My Car and Kobe A***** in my opinion, deserve a 5 star rating. However, if there is a rating that exceeds 5 they should receive it! My husband also supports this statement about the company and Kobe. Dr. *************** and Dr. ****************
Business response:
Thank you for sharing your recent experience with Protect My Car and for recognizing the superior customer care that Kobe was able to provide on your recent claim. Please know that we appreciate you being a valued PMC customer since April of 2020.
I tried to cancel my policy within two days of ordering it. Was told that I would receive my money back after I cancelled it. I tried cancelling it yesterday and was told why did I waste my other girls time getting the policy in the first place. This is very unprofessional. I just want to cancel this policy. I sent in a letter yesterday also stating this. We decided that this was not right for us and all we want to do is cancel. Please do this for us.
Business response:
Thank you for bringing this matter to our attention. We've forwarded your review to the appropriate department, so that a manager can review yesterday's phone call. We see that you purchased coverage on 10/19/2021 and that you are inside your "30-Day Free Look" period. As such, we'll be more than happy to cancel the coverage, per your written request, and refund your down payment. Respectfully, Protect My Car
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is open now. It will close at 7:00 p.m.
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