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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
As a class A CDL holder, I thought it would be a great idea to purchase and extended coverage plan for my late model Cadillac Escalade. Unfortunately, now I don't believe my purchase was wise. My vehicle has been in the service department of the dealership since July 27, 2021. There's incompetency some where, I've had to find and purchase parts without the help of the dealership service department or Protect My Car. My vehicle is a 2006, I'm in the motor city, I'm being told parts are discontinued and not available, I've fou... read more
Business response:
We certainly understand our customer's frustration and we're here to try to assist in whatever way that we can. Our file has 6 pages of notes detailing back and forth conversations with our customer and/or her repair facility. Our last conversation appears to have taken place on 11/9/2021, when we told our customer that AJ at the repair facility was waiting on her and the two of them appeared to be playing phone tag. Our customer's assigned Claims Advisor (M.H.) and/or Trusted Advisor (B.H.) would be more than happy to assis... read more
I PAID MY NO TY AMOUNT AND AS SOON AS I STARTED HAVING ISSUES WITH MY TRANSMISSION THEY STARTED TREATING ME VERY DIFFERENTLY. THEY FOUND EVERY REASON TO NOT PAY FOR MY CAR TO BE REPAIRED. THEY KEPT SAYING BE HONEST WITH ME AS IF I WAS LYING ABIUT GETTING MY OIL CHANGED HEN I HAD VALID RECEIPTS. THEY SAID THE INFO WAS NOT ON CARFAX WHICH I HAVE NO CONTROL OVER. THEY ARE RUDE AND A WASTE OF MONEY
Business response:
We are unable to find this customer's coverage plan based on the information provided with this Customer Review. We'd respectfully request that she contact us by phone during normal business hours and we'll be more than happy to address any concerns that she has.
I have been a loyal customer for over about 2.5 years and only had two claims with these people. All of a sudden I need them to help with my engine repair on my 2011 Ford Edge and the inspector say it's no oil in the car but the car indicated that the oil life at 56 percent. The real problem is that it needs a timing change job and it has a 18500 miles on it and they don't want to fix it but I paid my money faithfully. These people are robbers never will deal with them again.
Business response:
Our records indicate that an engine claim was filed on 11/8/2021. We promptly scheduled an independent inspection of our customer's vehicle, which occurred the following day. Our notes further indicate that he inspection revealed no oil on the dipstick and our customer's claim was, unfortunately, denied due to lack of lubrication (Exclusion #2 of our customer's coverage plan states as follows: " 2. Any breakdown caused by the policyholder's failure to protect the VEHICLE from further damage, including but not limited to, fai... read more
Very good customer service, answered my questions and provided me with a list of shops for my car.
Business response:
We're so happy to hear that our agent provided excellent customer service, answered your questions and assisted you in finding the right repair facility. Should you have any additional questions or concerns, please do not hesitate to contact us during normal business hours.
# 1 in the nation in my book since I've been a customer
Business response:
We appreciate the positive feebback!! Thank you for the 5-Star Review!
Anything that they can get out of paying they will. I'd like to know how many people have actually had their transmission replaced. They stop right at the bare minimum.
Business response:
Please know that Protect My Car covers approximately 2 million dollars per month in paid claims for our customers. We'd be happy to review your specific situation, but the email address used to submit this review is not in our records. Please feel free to give us a call if you have a specific question or concern about a transmission claim..
I recently had a transmission problem with my truck and called protect my car since that what i thought i was paying for.At first i thought everything was ok cause they recommend me the shop and sent a tow truck.And all of sudden get a call saying send service records of truck for 12 months i sent records of what i had done to my truck which showed all fluids in truck were good and proper oil changes no sign of transmission problem.long story short they denied the company to fix my truck and the dude Justin was very unprofes... read more
Business response:
Thank you for posting your comment. We do require that our customers keep up to date with their normal service and maintenance requirements per their vehicle's manufacturer. Your transmission was due for service at 97,500 miles. You purchased the coverage at 88,000 miles and your claim for the breakdown of your transmission was filed when your vehicle had 104,246 miles. You were unable to provide us with any records that showed that you had your transmission serviced at or near 97,500 miles. Your coverage plan does require y... read more
Great customer service. Thank you kindly. I hope to stay on a warranty client. Good day. Regards, **
Business response:
Thank you for the positive feedback and welcome to the PMC Family. Please do not hesitate to contact our Customer Service Department should you have any additional questions or concerns.
Unfortunately, a couple of weeks ago I had to have an auto repair shop submit a claim to PMC in efforts to have my vehicle repaired. I was highly annoyed, frustrated, and ready to cancel my contract by the time Jason, a manager with PMC reached out to me today. At this point the process to have my vehicle repaired under my PMC Maintenance Plan was broken and I was not a happy, satisfied customer, at all. Jason was surprisingly patient, he listened intensely to my dilemma, and was objectively understanding of the issues. The ... read more
Business response:
This is a really powerful review. Thank you for sharing your experience with PMC. Please know that we shared a copy of this review with Jason, as well as his direct supervisor. We're happy to read that a solution was found to the issue at hand. Lastly, and most importantly, thank you for your service to our country.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.6 star rating with 3,875 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open tomorrow at 8:00 a.m.
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