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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Watch out for some of the sales reps that try to sell you on a policy. Some of them don't know what they're talking about and then customer service reviews your policy you agreed to and it gets kicked back. Anyways this is a shoutout to ******* Turbin over in Customer service whom does know the product well and clearly explained the advantages of each of the policy very well. She does take her time and easy going and not pushy or rush rush at all. If you have an issue or question about your policy; definitely seek out ******... read more
Business response:
Please know that we appreciate the shout out for Jessica and the positive feedback. Thank you for sharing your honest experience. We've forwarded a copy of your review to Jessica, as well as her direct supervisor. If we can provide any further assistance, please do not hesitate to contact PMC during normal business hours.
They misled me into thinking that they were accredited by the Better Business Bureau and backed by the Better Business Bureau which is not the truth also furthermore they were very rude whenever I wanted to cancel the policy because I got a better deal to bad-mouth any competition or a person's integrity just because you feel some type of way over a lost policy I don't agree with it I don't respect it and I will not be recommending your services to anyone I am still in shock over the way I was treated and I'm glad that I did... read more
Business response:
We'd like to research this matter further, but we are unable to find an active or cancelled contract holder using the consumer name and/or consumer email provided with this negative review. If the author could provide either the Contract ID number or phone number associated with this account, we'll be more than happy to research this matter further.
Jason Pierre another star at protect my car. What a beautiful caring considerate person. He owned my hurdles and felt what I had been experiencing with other reps He assured me that was not pmc why. He brought me back to the point a customer should feel when speaking to a representative. Shout out to Jason. Continue to shine your beaken of light. My you excel to the top.
Business response:
We couldn't agree more! We're happy to hear that Jason was able to provide world class customer service. Please know that we shared a copy of your 5-Star Review with him, as well as his direct manager.
I love Protect My Car because of ****** Reynolds a customer service representative she was really helpful, knowledgeable, understanding and kind. She make me believe the big companies do care in providing good service so kudos to Courtney Reynolds.
Business response:
Thank you very much for recognizing Cortney's professionalism while handling your account. Please know that we appreciate the kind words and we shared a copy of your review with Cortney and Sarah (who you also spoke to). From all of us at PMC, here's to a great weekend!!
Jason provided excellent customer service. He made sure to explain everything and made sure I understood. He helped me from start to finish and I'm happy to do further business with this company because of him. Thank Jason P!
Business response:
This makes us happy!! Thanks for sharing your experience with Protect My Car. Please know that we shared a copy of your review with Jason, as well as his direct supervisor.
Well I spoke to a fellow name Aeromis ******** and he was very polite and friendly and very Helpful..I would refer Protect my Car to other people INDEED.
Business response:
We always appreciate our customers' referrals and we very much appreciate the 5-Star Review. Please know that we shared a copy of your Review with Aeromis and his direct supervisor.
Protect My Car doesn't Honor there Policy's and Contract Agreement with there Consumers.
Business response:
We see that we spoke with this customer twice on 7/16/2021 about a roadside assistance issue. Our customer was upset that his policy provides up to $100.00 in roadside assistance reimbursement and he had an overage that exceeded that amount. Our records indicate that we reimbursed our customer $100.00 (the maximum allowed in his contract booklet for roadside assistance) on 7/12/2021. Within the last 30 minutes, one of our agents attempted to provide additional assistance to this customer, but our customer wanted to cancel hi... read more
Mr Jason took the time ti hear my entire issue, and then looked into it immediately! He was able to offer me a plausible and acceptable explanation as to what had happened. I appreciated his time and his attentiveness to my issue. Thank you!
Business response:
Thank you for recognizing Jason and the assistance that he was able to provide. We're happy to hear that he was able to address your concerns. From all of us at PMC, here's to a great weekend!!
Very nice person and he help lower my bill thank you ð??¯
Business response:
Thank you for the 5-Star Review. We see that you spoke with Patrick on 7/12/2021 and was able to address your concerns. Reading the notes in your file, we should be thanking you for your service to our country! Should you have any additional questions moving forward, please do not hesitate to reach out to our Customer Service team.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open tomorrow at 8:00 a.m.
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