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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Joined because it seemed like a good option for an older car. In the email with policy details, needing to put $500 miles on vehicle is not stated. After denial of service, I reread the policy. Realized the wording was a "BRIEF DESCRIPTION" of policy benefits. Sneaky practices. Beware.
Business response:
Thank you for bringing this matter to our attention. While our currently offered policies include a 30 day and 1,000 mile grace period, it appears that you have an older policy from the early part of 2019 (with just a 15 day grace period, which you have clearly satisfied). While your vehicle was only driven 419 miles, it appears that our Claims Department authorized this repair this afternoon and attempted to contact you at 2:41 p.m. EST but got your voicemail. Our Claims Department also contacted your repair facility to aut... read more
My car has been in the transmission shop for approximately three weeks, Awaiting a replacement of CVT to be delivered the expected day is August 9, 2021. Therefore I called Protect my Car they stated they found a transmission, and the next day I receive a call saying they didn't have it anymore. However, I called the transmission shop and was told if they just cancel the CVT from coming this will be the third time they have done that .Because he was told one was coming, and they call him back and said no that one wasn't comi... read more
Business response:
As indicated by Mark when you spoke to him on 7/28/2021, the vendor that we ordered the part from (because your repair facility couldn't get the part) did not provide a tracking number (just a window of how long it would take for them to ship the part 10-12 business days). We understand our customer's frustration, but many businesses (including ours and many of our vendors) are experiencing staffing and/or shipping issues due to the recent uptick in Covid. As far as the lengthy hold time that our customer experienced when sh... read more
Watch out for some of the sales reps that try to sell you on a policy. Some of them don't know what they're talking about and then customer service reviews your policy you agreed to and it gets kicked back. Anyways this is a shoutout to ******* Turbin over in Customer service whom does know the product well and clearly explained the advantages of each of the policy very well. She does take her time and easy going and not pushy or rush rush at all. If you have an issue or question about your policy; definitely seek out ******... read more
Business response:
Please know that we appreciate the shout out for Jessica and the positive feedback. Thank you for sharing your honest experience. We've forwarded a copy of your review to Jessica, as well as her direct supervisor. If we can provide any further assistance, please do not hesitate to contact PMC during normal business hours.
They misled me into thinking that they were accredited by the Better Business Bureau and backed by the Better Business Bureau which is not the truth also furthermore they were very rude whenever I wanted to cancel the policy because I got a better deal to bad-mouth any competition or a person's integrity just because you feel some type of way over a lost policy I don't agree with it I don't respect it and I will not be recommending your services to anyone I am still in shock over the way I was treated and I'm glad that I did... read more
Business response:
We'd like to research this matter further, but we are unable to find an active or cancelled contract holder using the consumer name and/or consumer email provided with this negative review. If the author could provide either the Contract ID number or phone number associated with this account, we'll be more than happy to research this matter further.
Jason Pierre another star at protect my car. What a beautiful caring considerate person. He owned my hurdles and felt what I had been experiencing with other reps He assured me that was not pmc why. He brought me back to the point a customer should feel when speaking to a representative. Shout out to Jason. Continue to shine your beaken of light. My you excel to the top.
Business response:
We couldn't agree more! We're happy to hear that Jason was able to provide world class customer service. Please know that we shared a copy of your 5-Star Review with him, as well as his direct manager.
I love Protect My Car because of ****** Reynolds a customer service representative she was really helpful, knowledgeable, understanding and kind. She make me believe the big companies do care in providing good service so kudos to Courtney Reynolds.
Business response:
Thank you very much for recognizing Cortney's professionalism while handling your account. Please know that we appreciate the kind words and we shared a copy of your review with Cortney and Sarah (who you also spoke to). From all of us at PMC, here's to a great weekend!!
Jason provided excellent customer service. He made sure to explain everything and made sure I understood. He helped me from start to finish and I'm happy to do further business with this company because of him. Thank Jason P!
Business response:
This makes us happy!! Thanks for sharing your experience with Protect My Car. Please know that we shared a copy of your review with Jason, as well as his direct supervisor.
Well I spoke to a fellow name Aeromis ******** and he was very polite and friendly and very Helpful..I would refer Protect my Car to other people INDEED.
Business response:
We always appreciate our customers' referrals and we very much appreciate the 5-Star Review. Please know that we shared a copy of your Review with Aeromis and his direct supervisor.
Protect My Car doesn't Honor there Policy's and Contract Agreement with there Consumers.
Business response:
We see that we spoke with this customer twice on 7/16/2021 about a roadside assistance issue. Our customer was upset that his policy provides up to $100.00 in roadside assistance reimbursement and he had an overage that exceeded that amount. Our records indicate that we reimbursed our customer $100.00 (the maximum allowed in his contract booklet for roadside assistance) on 7/12/2021. Within the last 30 minutes, one of our agents attempted to provide additional assistance to this customer, but our customer wanted to cancel hi... read more
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,872 reviews.
When is Protect My Car open?
Protect My Car is open now. It will close at 7:00 p.m.
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