This profile has been claimed by the business owner or representative.
Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
QUanisha was amazing in helping me with all of my questions and getting me the information I needed. Her kindness and patience are rare these days for call center employees. She is a true asset to both your company and your clients. Kindest regards, ********
Business response:
We're happy to hear that Quanisha was able to address your concerns regarding your coverage booklet and ID cards. Please know that we shared a copy of your 5-Star Review with Quanisha, as well as her direct supervisor. Should you have any further questions or concerns, please do not hesitate to contact our Customer Service Department.
I love Protect My Car! They are so dependable and deliver on time. Processing claims are quick and easy and there is nothing but great customer service every time I call. I have been with them since 8/5/2019 and they have not let me down, you can not put a better price on a peace of mind especially owning a used car. Don't hesitate to get into business with them, you will be taken care of and they will take the time needed to make sure you are getting the best services possible. I want to give a awesome shout out to Peter Ca... read more
Business response:
Thank you for sharing your recent experience with PMC and recognizing the assistance that Peter was able to provide this past Saturday. Please know that we appreciate you taking a few minutes of your time to recognize Peter's excellent customer service.
They took money that didn't belong to them and only gave me back half of MY MONEY!!! The only reason I gave one star is because I couldn't leave a review unless I did but I give them 00000 and if you are thinking about using this shell of scam be prepared they are taking YOUR MONEY too!!!!
Business response:
Our customer purchased a Select policy on 4/20/2021. During the sale of that policy, our customer agreed to make monthly payments of $70.61. As no payment was made in May of 2021, our system charged her May and June payments on 6/25/2021 (in an effort to keep her coverage active). When our customer contacted us on on 6/26/2021, our Customer Service agent explained what occurred. During this call, our customer requested to cancel her coverage. Our agent immediately processed that request, and as a courtesy to our customer, re... read more
I've had a terrible experience previously. Yet, I continued to make my payments with this company and spoke to a young man named Mr. ******, and I must say it was the best experience I've had in years. Although my entire claim wasn't honored, I was pleased to know there was someone attentive to my need. Thank you, Mr. ******, for your warm sentiments toward my concerns.
Business response:
We're happy to hear that Jason provided you with "the best experience you've had in years" and that he was "attentive to your needs." Please know that we shared a copy of your kind words with Jason. Respectfully, Protect My Car
I am writing review on Jason P. He was a very calming person I think the contract requirements are ridiculous. Your cars air conditioner goes out in the absolute hest of the summer. First time filing & I end up paying more than half for the repair & car protect my car wouldn't release my car after it was finished until I paid which I understand. I was paying cash. Beside the the car rental protect my car states they reemburse 30 dollars a day. No car rental company rents cars for 30.00 a day, but Jason was so proactive. I ca... read more
Business response:
Thank you for sharing your experience. We're happy to hear that Jason was proactive with your situation. Please know that we shared a copy of your review with Jason, as well as his direct supervisors. Should you have any further concerns, please do not hesitate to contact our Customer Service Department during normal business hours.
I was going to leave a very bad review because I had a legitimate claim denied and was ready to cancel but Nicole S****** was so wonderful and precise with her words and actions that not only did she convince me to stay but REALLY took care of me and put me at ease with your company. But I STILL think you should NOT use a 3rd party inspector for your claims 'cause not one but BOTH the inspectors that reviewed my car showed little knowledge of how a car TRULY works and my car was WRONGFULLY diagnosed when I needed you the mos... read more
Business response:
Thank you for the positive feedback (regarding Nicole), as well as your input regarding the third-party inspection companies that we work with. We're happy to hear that Nicole was able to put you at ease and address your concerns.
The transaction that I had at the dealership where the credit card info that was given to them for whatever reason didn't work as well as the amount of time that it has taken me to get reimbursed did not a good impression on me at all considering I'm paying $130 per month. However, my phone interaction with Jason Pierre showed great customer service. He assured me that I would get my refund. I still haven't gotten the refund, but when I emailed him this week, he told me that the check had been mailed and provided me the chec... read more
Business response:
As Jason indicated, your oil change reimbursement check (#****) was issued on 6/5/2021 for $71.37. If you do not receive your reimbursement check in the next few days, please feel free to give our Customer Service Department a call. Thanks for the positive feedback on how Jason handled your inquiry. Respectfully, Protect My Car
Rep Jason P***** was diligent and personable in helping me get my issues resolved. I appreciate the solid information presented plainly without rushing or upselling anything. Straight facts in a relatable manner. Refreshing. Thank you!
Business response:
Thank you! We appreciate the positive feedback. Please know that we shared a copy of your review with Jason, as well as his direct supervisor. We're happy to hear that he was able to provide excellent customer service.
Jessica T*****, Magnificent and very Charming on making better choice!!!
Business response:
Thank you very much for the positive feedback. We're glad to hear that Jessica was able to provide world class customer service.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,870 reviews.
When is Protect My Car open?
Protect My Car is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com