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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
They took money that didn't belong to them and only gave me back half of MY MONEY!!! The only reason I gave one star is because I couldn't leave a review unless I did but I give them 00000 and if you are thinking about using this shell of scam be prepared they are taking YOUR MONEY too!!!!
Business response:
Our customer purchased a Select policy on 4/20/2021. During the sale of that policy, our customer agreed to make monthly payments of $70.61. As no payment was made in May of 2021, our system charged her May and June payments on 6/25/2021 (in an effort to keep her coverage active). When our customer contacted us on on 6/26/2021, our Customer Service agent explained what occurred. During this call, our customer requested to cancel her coverage. Our agent immediately processed that request, and as a courtesy to our customer, re... read more
I've had a terrible experience previously. Yet, I continued to make my payments with this company and spoke to a young man named Mr. ******, and I must say it was the best experience I've had in years. Although my entire claim wasn't honored, I was pleased to know there was someone attentive to my need. Thank you, Mr. ******, for your warm sentiments toward my concerns.
Business response:
We're happy to hear that Jason provided you with "the best experience you've had in years" and that he was "attentive to your needs." Please know that we shared a copy of your kind words with Jason. Respectfully, Protect My Car
I am writing review on Jason P. He was a very calming person I think the contract requirements are ridiculous. Your cars air conditioner goes out in the absolute hest of the summer. First time filing & I end up paying more than half for the repair & car protect my car wouldn't release my car after it was finished until I paid which I understand. I was paying cash. Beside the the car rental protect my car states they reemburse 30 dollars a day. No car rental company rents cars for 30.00 a day, but Jason was so proactive. I ca... read more
Business response:
Thank you for sharing your experience. We're happy to hear that Jason was proactive with your situation. Please know that we shared a copy of your review with Jason, as well as his direct supervisors. Should you have any further concerns, please do not hesitate to contact our Customer Service Department during normal business hours.
I was going to leave a very bad review because I had a legitimate claim denied and was ready to cancel but Nicole S****** was so wonderful and precise with her words and actions that not only did she convince me to stay but REALLY took care of me and put me at ease with your company. But I STILL think you should NOT use a 3rd party inspector for your claims 'cause not one but BOTH the inspectors that reviewed my car showed little knowledge of how a car TRULY works and my car was WRONGFULLY diagnosed when I needed you the mos... read more
Business response:
Thank you for the positive feedback (regarding Nicole), as well as your input regarding the third-party inspection companies that we work with. We're happy to hear that Nicole was able to put you at ease and address your concerns.
The transaction that I had at the dealership where the credit card info that was given to them for whatever reason didn't work as well as the amount of time that it has taken me to get reimbursed did not a good impression on me at all considering I'm paying $130 per month. However, my phone interaction with Jason Pierre showed great customer service. He assured me that I would get my refund. I still haven't gotten the refund, but when I emailed him this week, he told me that the check had been mailed and provided me the chec... read more
Business response:
As Jason indicated, your oil change reimbursement check (#****) was issued on 6/5/2021 for $71.37. If you do not receive your reimbursement check in the next few days, please feel free to give our Customer Service Department a call. Thanks for the positive feedback on how Jason handled your inquiry. Respectfully, Protect My Car
Rep Jason P***** was diligent and personable in helping me get my issues resolved. I appreciate the solid information presented plainly without rushing or upselling anything. Straight facts in a relatable manner. Refreshing. Thank you!
Business response:
Thank you! We appreciate the positive feedback. Please know that we shared a copy of your review with Jason, as well as his direct supervisor. We're happy to hear that he was able to provide excellent customer service.
Jessica T*****, Magnificent and very Charming on making better choice!!!
Business response:
Thank you very much for the positive feedback. We're glad to hear that Jessica was able to provide world class customer service.
There claims department customer service reps are rude. I to file a claim because my car need repairs and it was covered under my policy, and they refused to fixed the issue. I requested to speak with a supervisor no one has return my call
Business response:
Thank you for providing your comments. We do regret that you found our agents were not as polite as you feel they should have been. Having reviewed the calls between you and at least six of our agents regarding the reasons for the denial of you claim, we do feel they were professional at all times. Often, when an agent has to deny a claim, it can appear that the agent appears rude for not agreeing with your conclusions, That is not the case. Their job is to be open and transparent and inform you completely as to the reasons ... read more
I have not had any problems with my claims being paid. Protect my car is very courteous and professional each time you call
Business response:
Please know that we appreciate the positive feedback and the 5-Star Review!! Thank you for being a valued PMC customer since 10/1/2019. Should you have any questions or concerns, our Customer Service Department is available to assist you. Respectfully, Protect My Car
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open tomorrow at 8:00 a.m.
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