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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I had the pleasure of being helped by Austin. Great customer service. He cares ab your needs. I joined the team.
Business response:
Thanks for the positive feedback and welcome to the PMC Family!!
I had the pleasure good customer service by to customer service representative at protect my car one being Garrett Gibson very good professional lsim over the phone very helpful go over and Beyond the Call of Duty to make sure my experience with protect my car is good I will leave another review for the next individual on the BBB
Business response:
Thank you for the positive feedback. Please know that we forwarded a copy of your 5-Star Review to Garrett, as well as his direct supervisor. Should you have any additional questions or concerns, please do not hesitate to contact PMC's Customer Service Department.
DO NOT PURCHASE A POLICY WITH THE COMPANY! I bought a policy 0n 7/3/2020 and my first claim for repair has been denied. I drive a Honda 2012 Pilot. It was purchased new and has never required any engine repair in the past 9 years. On 9/19/2021, I was away from my home but still within the city limits. The engine did not want to accelerate when I started the car and it was running rough. I drove straight to the nearest and only Honda dealership in the city, which was only 7.8 miles from where I had parked. The service technic... read more
Business response:
We understand our customer's frustration and we see that a manager spoke with our customer on the afternoon on 10/5/2021 to discuss this claim in more detail.
Mr. Garrett G****** was very professional and helpful. Thank you
Business response:
Thank you! We appreciate the positive feedback. Should you have any additional questions or concerns, please do not hesitate to give us a call.
Geanna was such a beautiful person that help me with my clam I would not have had better person.I wish that there were more people like her.
Business response:
We're happy to read that Geanna was able to assist you on your recent claim. Please know that we shared a copy of your 5-Star Review with Geanna and her direct supervisors.
Thank you Garrett for removing that $200 deductible from my contract. You answered all my questions and handled my call very professional. Thank you again.
Business response:
Please know that we shared a copy of your 5-Star Review with Garrett. Thank you for sharing your experience with Protect My Car. Should you have any additional questions or concerns, please do not hesitate to give our Customer Loyalty Department a call during normal business hours.
I absolutely love their service. The CSR are all very professional and awesome!!!!!
Business response:
Thank you very much for the positive feedback. Our Customer Service Representatives take pride in their ability to assist our customers. We're happy to hear that you've recently had a positive experience.
THIS SCAM CALLED A BUSINESS I WOULDN'T RECOMEND TO ANYONE IT'S A FRUAD!! WHEN I STARTED SERVICES, I ASKED NUMEROUS TIMES "NO MATTER WHAT, IM COVERED" TO THE UNDERSTANDIND THE REP & I HAD,BECAUES IT SOUND TO GOO TO BE TRUE, & THEY TOOK MY MONEY FOR 7 MONTHS, THEN THE FIRST ISSUE I HAD & NEEDED TO FILE A CLAIM IN AUGUST 2021, I WAS INFORMED THAT THE ITEMS NEEDING REPAIRED WASN'T COVERED, SO I PAID OUT OF POCKET FOR EVERYTHING. THE SECOND & LAST TIME I ATTEMPED TO FILE A CLAIM (PMC) LOOKED AT PREVIOUS CLAIM & ASKED ME TO PROVID... read more
Business response:
We always regret when a customer has a negative experience with Protect My Car. We see that you called us, on 7/12/2021, and indicated that you were having problems with your brake calipers and rotors. Our agent correctly indicated, on that call, that those components are not addressable under your coverage plan. Regarding the more recent transmission claim, there were many issues with that claim and we see that you spoke with an agent of ours on 9/7/2021, 9/15/2021, 9/17/2021 and 9/20/2021. Our team is always available to a... read more
I want to give the biggest shout out to GARRETT G.! He is awesome. I was having an issue with a dealership & Garrett reassured me that he would help resolve the issue. When I say this man is awesome, very polite, patient, he kept great communication throughout the process, very knowledgeable of contract which he was able to give me a better understanding of mine, if he did not know the answer to a question he made sure to obtain that info and he just goes the extra mile to assure all your questions have been answer. I will r... read more
Business response:
This review makes us extremely proud. We're happy to read that Garrett was able to provide such excellent customer service. Please know that we shared a copy of your 5-Star Review with Garrett, as well as his 2 direct supervisors. Respectfully, Protect My Car
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.6 star rating with 3,875 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open tomorrow at 8:00 a.m.
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