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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Thank you to Courtney down in Florida location was very helpful and very nice ...
Business response:
Thank you very much for sharing your recent experience with Protect My Car. We're happy to read that Courtney was able to assist you in such a friendly and helpful manner. From all of us at PMC, here's to a great weekend!!
Thank you to Courtney down in Florida location was very helpful and very nice ...
Business response:
Thank you very much for sharing your recent experience with Protect My Car. We're happy to read that Courtney was able to assist you in such a friendly and helpful manner. From all of us at PMC, here's to a great weekend!!
On 11/29/2021 I called PMC to find out EXACTLY how this policy works. I used to work in Customer service & I can honestly say it's not like it used to be AT ALL! When I called I spoke with Lacey T**** before the conversation started her Energy and Spirit Introduced itself first and was SOOOOO WELCOMED and REALLY made my Day!! I called with the intentions of canceling the policy BUT her welcoming, positive, magnetic energy really turned that around. This is a tough time of the year as with many others due to Grief but I TRULY... read more
Business response:
Thank you for sharing your heartfelt feedback. We're happy to hear that Lacey was able to provide such excellent customer service and brighten up your day.
They were very misleading and I was very faithful in my obligations and when he came down to the fact that my car needed some repairs they started throwing in some technicalities that I was not made aware of I was also told to leave my car at a destination but the company where I was getting service at told me I could not leave it there because they would not be responsible I informed protect my car of the situation they said take it to another service place I took it and then they said I should not have moved the car so tha... read more
Business response:
In all due respect, your initial repair shop (Midas) started a transmission claim on 9/2/2021 and reported multiple fault codes (P0746, P0776 and P2808). That claim was closed when you removed the vehicle from the original repair facility. Twenty days later, you drove the vehicle to a second repair facility (AZ Quality). Our agents discussed these issues with MIdas and they indicated that they did not tell you to remove the vehicle. They told our agent that you removed the vehicle because you "needed it for work" and couldn'... read more
PMC has taken excellent care of me. First my transmission went out & they covered their part of the total cost at 75%. My vehicle was repaired and paid for within 2 weeks, I had no problems getting everything taken care of through the company. Years later while still a PMC Customer my engine gasket blew. My car is just getting old. As long as you stay on top of your oil changes and manufacturer's maintenance schedule doing everything possible to keep up with the repairs and needs of your vehicle. There should not be any prob... read more
Business response:
Please know that we really appreciate the 5-Star review!!! We're happy to hear that Jason and Victor were able to assist you in such a respectful and professional manner. Should you have any future concerns, please do not hesitate to give them a call.
I've had a similar experience as some of the other 1 star reviews. I have an older vehicle and do my own maintenance. I keep my own notes as to when service is done. The vehicle is an 02 4Runner and I've owned it since 2004. That alone should tell you I've been taking care of it. When I first looked into this company and spoke to someone on the phone, they were somewhat aggressive about closing the deal. I made sure to mention I did all my own basic maintenance, I was assured that this was not a problem. I made the mistake o... read more
Business response:
We see that a transmission claim was started on 11/2/2021. As discussed during the claims adjudication process, we require service records and/or proof that the covered vehicle received its transmission flush (per the vehicle manufacture's recommendations). We also ordered an independent inspection and the inspector's report indicates that the inspector did not see any transmission fluid on the dipstick when it was checked. When we discussed this with you yesterday (11/17/2021), Brandon indicated that we needed documentation... read more
Garrett G***** gave me some of the best customer service I ever had dealing with Protect My Car he was very helpful so helpful I wanted to buy him lunch lol
Business response:
Thank you very much for the positive feedback. Our records show that Garrett tried to call you, yesterday (11/17/2021), to discuss your account with PMC. When you get a chance, please give him a call. Respectfully, Protect My Car
As a class A CDL holder, I thought it would be a great idea to purchase and extended coverage plan for my late model Cadillac Escalade. Unfortunately, now I don't believe my purchase was wise. My vehicle has been in the service department of the dealership since July 27, 2021. There's incompetency some where, I've had to find and purchase parts without the help of the dealership service department or Protect My Car. My vehicle is a 2006, I'm in the motor city, I'm being told parts are discontinued and not available, I've fou... read more
Business response:
We certainly understand our customer's frustration and we're here to try to assist in whatever way that we can. Our file has 6 pages of notes detailing back and forth conversations with our customer and/or her repair facility. Our last conversation appears to have taken place on 11/9/2021, when we told our customer that AJ at the repair facility was waiting on her and the two of them appeared to be playing phone tag. Our customer's assigned Claims Advisor (M.H.) and/or Trusted Advisor (B.H.) would be more than happy to assis... read more
I PAID MY NO TY AMOUNT AND AS SOON AS I STARTED HAVING ISSUES WITH MY TRANSMISSION THEY STARTED TREATING ME VERY DIFFERENTLY. THEY FOUND EVERY REASON TO NOT PAY FOR MY CAR TO BE REPAIRED. THEY KEPT SAYING BE HONEST WITH ME AS IF I WAS LYING ABIUT GETTING MY OIL CHANGED HEN I HAD VALID RECEIPTS. THEY SAID THE INFO WAS NOT ON CARFAX WHICH I HAVE NO CONTROL OVER. THEY ARE RUDE AND A WASTE OF MONEY
Business response:
We are unable to find this customer's coverage plan based on the information provided with this Customer Review. We'd respectfully request that she contact us by phone during normal business hours and we'll be more than happy to address any concerns that she has.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is open now. It will close at 7:00 p.m.
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