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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Ayana was excellent excellent agent she helped me and guide me step-by-step by how to getting my car to get repaired she explained it clearly how the process works she's awesome amazing customer service I really would recommend protect my car To my friends and family especially Miss Ayana she is a awesome agent.
Business response:
We couldn't agree more. Ayanna is a PMC veteran and she does a great job for our customers. Thank you for the kinds words. Please know that we shared a copy of your 5-Star Review with Ayanna and her direct supervisor.
I paid them every every month and did not take care of my car.I would not recommend protect my car to anyone.Really bad customer service.
Business response:
We're sorry to read about your negative experience with Protect My Car. We strive to assist all of our customers in a professional manner. Your review has been forwarded to our Customer Service manager to look into the level of service that was provided. As far as your recent claim is concerned, our records show that your claim was denied for lack of timely maintenance (oil changes). The assigned claims adjustor indicated that the covered vehicle traveled 8,653 miles in between oil changes and was 2,700 miles past the mileag... read more
Great service over the phone. The associate (N.F.) was cordial, responsive, very friendly and efficiently handled my concern. I sold the vehicle that was covered and the contract was cancelled without any problem. After the call, I immediately received an email confirming the cancellation. I will contact PMC again whenever the maintenance schedule lapses on my new 2021 Jeep.
Business response:
Thank you for sharing your recent experience with Protect My Car. Please know that we shared a copy of your 5-Star Review with Najah and her direct supervisor. If we can ever assist in the future, please do not hesitate to give us a call.
OMG .... Michael A****** is an awesome customer service professional... He realized that I wasn't utilizing all of my service and help beyound anything I could have imagined .. thank you protect my car for protecting me and my family with your services...
Business response:
That's what we like to hear!! We're happy to hear that MIchael was able to provide a premiere customer experience.
I do appreciate Protect My Car. Some companies will try anything to get money out of you, but the sole time I called Protect My Car, it was Rep Nicole S****** who was friendly, professional, and super helpful in addressing my concerns and allowing ME to make the best decision for my situation. I liked that Protect My Car sent me information in the mail with my membership cards, the policy overview, and a details booklet regarding my coverage. Many insurance companies have gotten away from the personal touch this engages for ... read more
Business response:
Please know that we really appreciate the kind words. We're happy to hear that Nicole was patient, friendly, professional and helpful. Please know that we shared a copy of your wonderful review with Nicole and her direct supervisor. If we can ever assist you in the future, please do not hesitate to give us a call. Respectfully, Protect My Car
I have spoken with an agent from Protect My Car,. Molita F******, and she was awesome helping me with my payment, I was in arrears since October. She gave me three months for Covid forgiveness program, so my next payment, she also reduced from $98. A month to $86.28 a month. I am so appreciative from the help I received from her today.
Business response:
We're happy to read that Molita was able to assist you and offer you some financial assistance under our Covid Foregiveness Program. Thank you for sharing the positive feedback!!
Unwanted soliciting calls. Poor way to conduct business calling 4 times in one day. Number comes up as scam likely so I'm sure harassing phone calls isn't the only shady business they do.
Business response:
We do not have this individual's email in our CRM, so we are unable to verify whether Protect My Car has been calling this individual. We would be more than happy to search our available records and/or add a consumer to our internal Do Not Call list; however, in order to process such a request, we would need the consumer's phone number. If this individual would like to send his phone number to Compliance@ProtectMyCar.com, we would be more than happy to research this matter further and add his number to our company's internal... read more
I haven't had any issues the PMC plan thus far. In 2021 I there were some issues with my A/C in my car and it was fixed - they paid as promised. So I pray that having this repair plan continues to do what it supposed to do.
Business response:
Thank you for the 5-Star Review. Our best advice to our customers is to follow these 3 basic coverage rules: 1) make sure that you monthly payments are paid in a timely fashion (we cannot approve a claim on an account that is in delinquent status); 2) make sure that you follow your manufacturer's recommendations for maintenance and service (i.e., oil changes, transmission service, flushes, etc.); and 3) do not abuse your vehicle (i.e., by continuing to operate it while it is in a failed condition -- for instance, pull over a... read more
My transmission went bad they ask for the all the records of my car from the dealership Also had to wait for their own mechanic to come out and to look over the car everything with my personal cars are very well kept up I only deal with the dealership fixing my car after three weeks of waiting they deny me. They couldn't find a legitimate reason to deny me, so The manager with protect my car deny me because I have a Transportation business never use this company they will find reasons to not service you anything that's over ... read more
Business response:
Please give our Customer Service Department a call as it looks like there's excessive miles being put on your vehicle due to commercial use. While some of our coverage plans allow for commercial use, others do not. We ask all potential customers about this, at the time of sale, to make sure that we are placing our customers in the correct coverage plan (with the commercial use add-on, if appropriate). Our Customer Service team will be more than happy to assist you.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is open now. It will close at 7:00 p.m.
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