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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I usually do not write reviews but in this instance I am going to. I just wanted to thank Fernando A for being patient, eager and getting involved with my claim. When I called in on 02/10/2022 to find out what was going on with my claim and why it was taking so long he was the person that I talked with. Mind you my car had been in the shop since 01/26/2022 due to needing a transmission. By this point I was very frustrated with the process and why it was taking so long. Once I explained my situation to him, he was very sympat... read more
Business response:
Protect My Car is glad to hear you had such a positive experience with one of our agents and we will share this experience with our agents manager.
Fernando A went out his way to make sure that my claim was processed and also give me extra days on my rental.
Business response:
Protect My Car is glad to hear our agent provided you excellent customer service. We will share this experience with our agents manager.
Stancy, Was very helpful with all aspects of my issues, especially with my rewards.
Business response:
Thank you for sharing your feeback. We're happy to hear that our agent was very helpful. Please know that we shared a copy of your review with Stancy, as well as her direct manager.
I have been through a lot of reps and, mostly they have been OK. Today I was lucky to be helped by Mr. Fernando A****** who was very professional, helpful, and it only took about ten minutes to come back with an answer whereas prior reps have taken an average of almost two hours to answer a simple question which is: when is my car going to be fixed? According to Mr. A******, he was told that within one hour they would call me back as they were going to call the mechanic and discuss the quote. This was at 8:59, this morning. ... read more
Business response:
We're sorry to hear that you've had a negative experience. We forwarded your comments to our Claims Manager for his review and follow up. Someone from PMC will follow up with you shortly.
I feel that Nancy was really helpful and up- beat . Good personality and spirit. I want to thank her again and may GOD BLESS HER HEART. AND THANK YOU TO PROTECT MY CAR.
Business response:
Thank you for sharing your recent experience with Protect My Car. We see that you spoke with "Stancy" on Friday, 3/4/2022. We're happy that she was able to provide the assistance that you needed. Should you have any future questions or concerns, please do not hesitate to give our Customer Service Department a call. Respectfully, Protect My Car
I'm writing in regards to Fernando A******, in claims. Mr A****** has helped me far beyond what I thought would have been expected. He has been helping me with many claims and stuck at it until he received Information of the answer he had hoped to reached. He is a very good man as his responses were gentle yet I could tell he meant everything he was saying and helping me. Protect My Car is truly happy he is employed by them, I'm sure. Thank you Sincerely, ***********
Business response:
Protect My Car is glad you had a positive experience with one of our agents. Please note that we have shared this review his management team.
I was pleased with his great customer service and how he went above and beyond to correct miscommunication that went on in order to deescalate my frustration between shop and claims persons previous now my work get done today and I will be driving soon. Thanks for your help Fernando
Business response:
Protect My Car is pleased to hear you had a great experience with our agent. Protect My Car will share this great customer experience with our agents direct Manager.
I started coverage with this company in December 2020. I covered two vehicles a 2012 Honda Fit and a 2017 Ford Explorer. I sold the Honda in Dec. 2021 , in Nov.2021 I took the car to get a oil change that was covered. But that was the firsttime I used them ( Protect My Car) for anything. not before I had paid over $700.00 in the program. I only got an oil change. On February 23,2022 I called the company to find out where do I go to take advantage of a free oil change for my Ford Explorer, they told me Jiffy Lube in Columbia ... read more
Business response:
Thank you for bringing this matter to our attention. Protect My Car provides our customers with three (3) free oil changes and two (2) free tire rotations, as far as maintenance goes. Wind shield wipers are consider a wear and tear item. At the time of sale our agents specifically state that "wear and tear items" are not covered. Please read the exclusions on your coverage booklet. Protect My Car regrets to see you go. If you are to reconsider, please give us a call at 844-556-4762.
After two weeks of running around with PMC gathering documents to submit , inspector being sent out to inspect vehicle. Inspector did not notify Shop he needs pictures so car needs to be on a lift , which prolonged the claim Process longer . Once all Said and done to be told they would not cover my car repair because i drove the car to rental car company up the street before the shop notified me of the vehicle being deemed as a mechanical breakdown . Do not waste your money on this company . Will find any loop holes to deny ... read more
Business response:
Please give us a call to discuss this matter in more detail, as our records indicate that the covered vehicle was driven 151 miles (not "up the street") in a failed state. Hard to consider that a loophole to deny a claim. Perhaps the information that we have on file is incorrect? Let's discuss.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is open now. It will close at 7:00 p.m.
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