This profile has been claimed by the business owner or representative.
Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I had a great customer experience with Jason Pierre. He made sure he had all the information he needed and vice versa before we got off the phone. I appreciated that.
Business response:
Thank you for the positive feedback. We're happy to hear that Jason was able to provide a "great customer experience." Please know that we've shared a copy of your 5-Star Review with Jason and his direct supervisor.
Wife will sign up for everything. The last one was someone called , said they with FBI and found a stolen car in Florida with five pounds on Cocaine in it. :-( Wish I had the worth of that much coke.
Business response:
That's an interesting story. Please let us know how we can assist?
I have been trying to get my truck fixed for the last week this **** stupid company just giving me the **** runaround I think this is just a scam to take peoples money I am so upset with this and myself for giving them $150 a month that could've been going to the pics of my truck instead of to the stupid ***** wow I guess God will take care of that if you really believe in God people should not be scamming people
Business response:
We've quickly reviewed your file and noticed that you hung up on 2 of our agents who were trying to do their job. On 1/12/2022 at 11:30 AM our notes reflect the following: "cci informed him we need sr's for the past 12 months on his vehicle, says let me contact my lawyer to make sure this is legit. hung up." On 1/13/2022 at 4:06 PM our notes reflect the following: "customer called in to see if we were moving forward with his vehicle's repairs, advised we are needing additional service records and pending inspection, starting... read more
I was called by this company I never heard of before and after some high pressure sales tactics I decided to try there services, I made a down payment to start and requested a receipt and paperwork. Which 2 of their company agents guaranteed I would receive in the next week or so. Today on day 25 still NOT receiving any paperwork I called to CANCEL services only to have another agent try and high pressure me into accepting an extension of review time and argue with me that since he had a tracking number that claimed paperwor... read more
Business response:
We've reviewed your file and we see that you agreed to purchase an "Ambassador Pro" coverage plan for your 2005 Dodge Durango SXT. All of our coverage plans come with a "30-Day Free Look" period. As this sale occurred on 12/15/2021, you are still within your 30-day review period. Please accept our apologies if you did not receive the email about your enrollment (our records show that was sent on 12/21/2021 to the same email address that you provided with your BBB review) or the hard copy, sent via USPS mail, to the address y... read more
DeSoto associate was great he went above and beyond for me it made my life so much simpler this is why I enjoy making my payment with protect my car from men like this. Mister G****** was amazing
Business response:
Thank you for the positive feedback and the 5-Star Review. From all of us at PMC, here's to a great weekend!!
I thank Nathaniel G******* for excellent service and understanding of my situation. He helped get the best package for my vehicle!!! He explained everything to me and answered all my questions quickly, patiently, and intelligently!!!
Business response:
Please know that we appreciate the 5-Star Review, as well as the trust that you've placed in PMC to protect multiple vehicles. We're happy to hear that Nathan provided excellent customer service. Please do not hesitate to give him a call should you have any future questions or concerns.
Purchasing extended warranties to customers and not validating them. False advertisement
Business response:
Using your name and email address, we were able to determine that you have an Ambassador Pro coverage plan. We see that a claim was started on 12/14/2021 (labeled "engine failure" and "electrical failure"). While the "electrical failure" portion of the claim was approved (for the brake lamp switch + labor + tax), the "engine failure" portion of the claim was denied for the following reason: "This portion of the claim will be denied due to failure to protect the vehicle from further damage and no way to verify the failures vi... read more
Fernando A****** was amazing and super patient and kind! I can't believe he actually waited on the line for me to drive home and get my paperwork. He also waited and confirmed my emails were received! You don't get this kind of customer service very much anymore. I will be asking for him by name every time I call!!! He did everything he could to help me the best way possible and it made my day! Thanks Fernando ð??
Business response:
This makes us happy to read. Please know that we shared a copy of your 5-Star review with Fernando, as well as his direct supervisor. Thank you for being a valued member of the PMC Family since 2017. We appreciate your trust in us and we look forward to helping you with your new coverage plan.
Mr.Nathan Gonzalez was super awesome, helpful, and very nice. It was a real pleasure to speak with him this morning ð?¥°
Business response:
Thank you for recognizing Nathan's professionalism and excellent customer service. Please know that we shared your feedback with Nathan, as well as his direct supervisor.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com