Protect My Car

Leo P 

on BBB

2 years ago

I have had PMC for about 2 years. The people in Customer service has been very nice and helpful. BUT yesterday (3/21/22) for the first time I had problems. Their phone system was acting up. I started my claim around 10:30am After several disconnects the tow for my car was set up (12:30pm) After waiting for the tow I called the tow company and was told they had cancelled the tow. FRUSTRATIONS!!! I called PMC and got KRISTA. When we got disconnected she quickly called back. After 2 (3-way) calls to the tow provider she got EVE... read more

Fredrica C 

on BBB

2 years ago

I been contracting with protect my car,yrs now.I always maintain my car well I thought if I nee something serious I'm protected.now can't pass emission code for timing chain.I call spoke to a rep told them Im putting my car in shop Monday she notated it. Advised me of a turo rental got a rental .Car in shop mechanic spoke with claims dep and said if he fix this problem it might not be the timing chain he gives him the go to fix it. He said if shows up after fixing it call us back mechanic test it after that the timing chain ... read more

Stephan M 

on BBB

2 years ago

My experience with your customer service representatives was exemplary. I spoke initially with Fernando A****** and then was introduced to Zacharie S*****. Both of these gentleman did a stellar job of listening to my needs and the service and repair process seamless and effortless. I spend a lot of time dealing with the public and with people in the service business and these two gentleman made sure to contact me and give me updates while my vehicle was being serviced and went over and above to make sure that I was kept appr... read more

Tatiana R 

on BBB

2 years ago

Yes the worker (Fernando A******) really helped me out a lot today. He Talk though everything and work really fast for me to have my full service. 

Tuwanna B 

on BBB

2 years ago

I appreciate the kindness and patience about my 2004 Mitsubishi Galant. I was inform about the 3 free oil change per policy which is four years along with 2 free tires rotation per policy along with 3 days of rental reimbursement with $30 per day at least 4 hours of labor on a claim along with 24/7 Roadside assistance include lockout service flat tire service fuel delivery and battery jump start and Free towing up to $100 can not beat the service include with low percentage repair payments. It is good to know a plan like pro... read more

Clarissa P 

on BBB

2 years ago

Great customer service from John T. Tim's. He was very informative, and knowledgeable of covered parts and areas of my car. Pointed out they they have great BBB RATING with PMC -vs- Car shield whom I was considering changing over to. I currently have Endurance which has giving me little to no help with 2 repairs I have been out of pocket on thus far. They gave terrible customer service, denied ever claim. Even told mechanic I had motor train only coverage when I had platinum full coverage. Endurance told mechanic twice I was... read more

Vernell R 

on BBB

2 years ago

Mr.F******* and his assistants make sure that I got the best deductible possible on my 2009 CTS Cadillac At Claude Nolan Cadillac they were very professional and did not take long to see me through getting my car repaired thanks for everything protect my car 

Courtney D 

on BBB

2 years ago

The rep Fernando A was very professional and easy going he provided me with efficient information and had alot of knowledge that helped me with my concern..Top rated Associate if you ask me 

Shelby C 

on BBB

2 years ago

I had an experience negative experience with Bannister Ford of Temple Hills,Md. I have an extened warranty with Protect My Car. Ford received authorization to replace 1 ignition coil in my vehicle. PMC authorized Ford to complete 1.7 hrs of work. Ford charged me 4.5 hrs of labor. The final bill to replace 1 ignition coil was approximately $950. The agreed upon price with PMC was $382.34. Fernando Aguilar from PMC advocated on my behalf. He gave world class service to resolve the excessive overcharging by Ford. Due to Fernand... read more