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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Fernando was great. He went beyond the call of duty. He did his best to get a resolution for me. I appreciate all that he did. Everyone prior to Fernando tried to brush me off as if I did something wrong. The mechanic emailed thr estimate on 10 Feb, but other reps didn't pull it; therefore, the shop kept my car waiting for a reply. In the end, my car sat for over a week before it got repaired. Benjamin, is unprofessional and needs training on customer support. Anyway, Fernando is professional. I want him to be promoted becau... read more
Business response:
Thank you for the positive feedback (on Fernando) and the 5-Star Review. Please know that we've forwarded your review to Fernando, as well as our Claims Manager (to see what the underlying issue was and if any opportunity exists for additional coaching or training. Respectfully, Protect My Car
Garret G***** is the best I recomenasking for hime whenever calling this company he was very helpful and thoughtful of my issues keep up the good work g
Business response:
We're happy to read that Garrett was able to provide excellent service on Friday, 2/18/2022. Please know that we shared a copy of your 5-Star review with Garrett and his direct supervisors.
Very friendly and knowledgeable of what was going on and and helping me
Business response:
Thanks for the 5-Star feedback. Have a great weekend!!
Protect my car representative Molita F****** Was such a great help to me getting my account straightened out; she was able to give a Covid forgiveness on my payments as well as reduce my regular monthly payments. It certainly took a lot off my plate. From a customer service aspect in the handling of my account. No complaints. Thank you Molita And God Bless!! Amen Norma
Business response:
We're happy to read that Molita was able to provide you with some relief and assistance. We are fully aware that some of our customers have been affected by the pandemic to a greater extent than others. If we can ever help in the future, please feel free to give our Customer Service Department a call.
Had the worst experience with this company PMC they took my money straight out my account for a year plus guaranteed me if I had any problems with my car im covered but when that day came Protect My Car gave me every excuse had me looking for all types of forms service receipts papers from my dealer giving me the run around up a down so after 30 days of my car sitting in the shop and back and forth on the phone with me and my mechanic its now 40+days after asking me for all this paperwork and info to get my car fix witch i n... read more
Business response:
Protect My Car tried to reach out to you on February 11, 2021, to discuss this matter further. Jason P. one of our Claims supervisors left you a voicemail to please give us a call back at 844-256-4762. Thank you and we look forward to hearing from you.
Run as FAST as you can from this fraudulent company for your own sake and sanity! In just 2 weeks of dealing with them, I have suffered a miscarriage, stress and loss of hair and I have only been a member since November. The customer service is terrible, they are very condescending, sarcastic, rude and nasty. Brandon S**** lead me on and made me believe that I was good to go for repairs, asked me to move my car out of Hyundai and into a new shop because Hyundai was trying to charge them $10K for the repairs so I ended up mov... read more
Business response:
We are sorry to hear about your negative experience with Protect My Car. We strive to assist all of our customers in a professional manner. Your review has been forwarded to our Customer Service managers to investigate the level of customer service that was provided. As far as your recent claim is concerned, our records show that your claim was denied for Exclusion #8 within your coverage plan which states the following: "Due to any BREAKDOWN which is caused by any repair when the purpose is to raise the VEHICLE'S engine com... read more
These past few 2 weeks I have run into my number of problems with the company. But thanks to some of your good employees Lewis and Darren they were able to ease my mind a little an tried to help me out as best as they could. So for that I appreciate them 2 for trying to make sure the customers an satisfied an helped to the best of their ability
Business response:
We're happy to hear that Luis and Darren stepped up and tried to provide some additional assistance. Please let us know if you have any further issues or questions.
Fernando A****** went beyond and got my situation settled so I could get back on the road again. Thank u Fernando A****** u really did your job. Once again great job Fernando A******.
Business response:
Please know that we shared a copy of your review with Fernando, as well as his direct managers. We're happy to read that he was able to go above and beyond for one of our customers. Stay warm up there!!
I think it all looks good on paper but when you try the use them like most companies they try to figure out a way how to get out of what they promised. Example: and my policy is as it covers calipers but since my calipers were rusty they wouldn't cover the repair. They stayed at a policy since they don't cover calipers from things like floods storms etc. My car's never been in a flood or anything like that. I asked him how do you keep rust from happening to replied I don't know but we cannot pay for the repair even though po... read more
Business response:
We appreciate you sharing your experience. We were unable to locate your information with the email provided. If you can provide your contract ID number, PMC will be more than willing to review this issue.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is open now. It will close at 7:00 p.m.
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