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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
My experience has been outstanding. Jeremiah Was very courteous and helpful. He took his time with me and walk me through all the benefits and worked out special deals and work things out of with the save me money after having a bad experience that my car was totaled and he made arrangements to transfer my existing policy over to the new car. Again he was very courteous and helpful. I give him five stars if not more if I could.
Business response:
First of all, we're sorry to hear that your car was totaled. That's not a fun experience. However, we are happy to hear that Jeremiah was able to assist you and that he was courteous and professional. That's what we expect from our Customer Loyalty Department and Jeremiah does a great job for us (and our customers).
I cannot say enough great things about Protect my car. I have saved so much money on the three claims I submitted including the free oil changes I have received. Their benefits are so worth the cost. This past year due to my recommendation my mom, dad and brother all signed up with Protect my car. I recommend them to everyone.
Business response:
We LOVE it when our customers refer their friends and family. Thank you for those referrals. By now, we're sure that you know about our Referral Program? If you don't, please make sure that you call our Customer Service Department and learn more.
Honestly CUSTOMER service is in a class by itself with excellent support for YOUR needs thanks to Yura, Bill, and Jim with their expertise.
Business response:
It is always GREAT to hear when we are meeting our customers' expectations. Thank you for your kind words and for this positive review. Please know that a copy has been sent to Yura and Bill's supervisors. We're not sure who "Jim" is (maybe it was John?), but we're glad he was able to help as well.
Excellent service!! The representative had great communication with the mechanics shop and me while the mechanic was working on my truck. I also love the free oil changes and 24 hour roadside assistance. Just all around happy with my policy from protect my car.
Business response:
We appreciate your positive review. Please do not hesitate to contact Protect My Car's Customer Service Department should you have any questions about your account.
This is a scathing review of a company I thought I could trust with my Mazda 3. I did not call this company directly on the day that I was sold a car warranty policy. The company I intended to call had provided a number that was off by a digit on correspondence they had sent me. So, completely by chance, I was speaking with this representative who was charming and convincing, so much so that I ended up agreeing to try it for 30 days. The representative built a warm rapport with me and continued to sell me a product she said ... read more
Business response:
Thank you, ****, for your point of view. Please know that we take comments such as yours very seriously. We are extremely proud of our A+ Raring with the BBB, as well as the fact that we average 4.89 out of 5-stars on all Customer Reviews submitted to the BBB (of course, your review will bring that number down). Please know that our Management Team just listened to the recording of the call you had with our agent. To be blunt, we believe that our agent acted professionally and respectfully to you and tried her best to acco... read more
Jeremiah vary. I enjoyed spoke to this representative. He's very experienced.
Business response:
Thank you for recognizing Jeremiah's professionalism in handling your account. He is an incredible asset to our Customer Loyalty Team.
This business is a joke... They are very unprofessional . I've had to call back and forth becasue their lie to get more money out of you. The mechanic shop quotes one price and protect my car tells you another price whice is very confusing. I will never use this business again..Im going to **** Warranty
Business response:
******** - We appreciate any and all feedback from our customers (both good and bad). In short, we cannot fix our mistakes if we don't know about them. We were sorry to hear that you were confused about the savings on your recent repair. Very simply, your coverage plan saves you 50% off the initial estimate from the repair shop of your choice. In your case, when your repair facility quoted you $1,600.00 for the repair, we let you know that your share would only be $800.00. It might sound hard to believe and confusing, but it... read more
I have had Protect My Car since 2015. Leticia has been my representative throughout my entire contract period and I could not be happier. She is always friendly, appreciative of my business, and makes it her mission to ensure that I have a great customer service experience every time. I have referred my family to her for all their warranty and insurance needs. I am happy to say that Letty has been just as amazing to her as she has been to our family. Thank you Protect My Car for ensuring that you have the right employees on ... read more
Business response:
What an amazing Customer Review!! Wow!! Thank you for taking the time to post this and to recognize Leticia. She is one of our most-valued employees.
I talked to Mr. Jermiah V. in the Customer LOyalty Dept of pMC protectmycar.com ( Precision Auto Protection). This was to bring my Account upto date. I found hisservice and dealing very professional, clean, precise, quick but detailed, courteous and kind.It was a very satisfactory experience100% satisfied. I wish him well and the folks at PMC well ***** *****
Business response:
We're glad to hear that Jeremiah was able to get your account current and that he handled your situation with patience and professionalism. That is what we expect from all of our employees.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,872 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open tomorrow at 8:00 a.m.
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