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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
My experience with this company was very good. The representatives were very respectful and value my opinion. They also answer all my questions and gave good feedback to each one I would recommend this company to my friends and family.
Business response:
Thank you for your positive review. We looked at your file and we're happy that Jeremiah was able to assist you in reducing your monthly payment by finding a more appropriate plan that fits your budget. Please do not hesitate to contact our Customer Service Department should you have any additional questions or concerns.
I was stupid for giving Protect My Car my card number for the initial deposit. I canceled my policy less than a month after I got hounded into getting it so I could get my money back(I should have hung up on them). I talked to a representative to cancel my account, which I later found out didn't get canceled. I recently looked on my account and discover that they took money out of my account without my permission. I've never set up an automatic payment plan with Protect My Car. I called Protect My Car about the situation, an... read more
Business response:
We take comments such as yours very seriously. We have been in business for well over ten (10) years and we have helped thousands of customers (honestly and fairly), saving our customers thousands of dollars in expensive repair costs. The comments you have made go right to the heart of our honesty and integrity and we cannot let those comments go unchallenged. You claimed that your credit card was charged without your authorization. Nothing could be further from the truth. We have never, and will never, charge any customer... read more
I talked with one of their agents named Jeremiah. he was mannerly and resolved my complaint about my mother who authorized a car service contract in early March even though she does not have a car. I did have to send in a POA but the cancellation and refund was taken care of immediately after that was received via email. I appreciate the respectful manner in which my complaint was taken care of by Jeremiah.
Business response:
Thank you for sharing your experience with Protect My Car. Jeremiah is one of our best and we're happy to hear that he was able to assist you and your mother. More importantly, we're proud that he was able to resolve this matter in a respectful and professional manner.
Megan H. Was absolutely amazing She explain to me why I needed to keep my coverage even though I wanted to cancel my coverage when I didn't know what was allowed to be fixed on my car she explained to me what was able to be fix when I had no idea She made sure I understood what was going on with my Coverage
Business response:
Thank you for this amazing Customer Review. Megan is one of our best in our Customer Loyalty Department. Please know that we shared a copy of this Review with Megan, as well as her direct supervisor. Thank you for your 13 months' worth of business and your loyalty to Protect My Car.
The Associate was very pleasant,I actually was calling to cancel my contract ,but because of her professionalism,she actually caused me to change my mind.She went above and beyond to make sure that my issues were resolved.
Business response:
We looked at your file and we're happy that Megan was able to assist you. She's one of our best Customer Loyalty representatives. Thank you for sharing your experience with Protect My Car and for recognizing our employee's professionalism.
I have an 07 Silverado 220k needed front end,springs,shocks just signed up with PMC called talked to Carl L. GREAT REP truck was done in 3days saved 600. THIS CO IS 4 REAL great service from cust support
Business response:
Carl is one of the Claims representatives for your Administrator - United Service Contract Group. Please know that we forwarded a copy of this generous review to Carl at USCG, as well as their Claims Manager (his supervisor). We're glad that your Protect My Car policy was able to assist you (and help you save $600.00) when you've only been a customer for less than 2 months. Welcome to discounted repairs and the Protect My Car family!!!
Mr. V. was very polite and provided an excellent experience for me. I was having financial issues and he went out of his way to provide options to help.me out and I'm very appreciative.
Business response:
We're happy to hear that Jeremiah was able to assist you with a further discount on your contract. In short time, you'll realize that this is a wise investment. Your savings (on just maintenance items alone) make the contract worthwhile. Furthermore, should you experience a mechanical breakdown in the future, you'll be very happy that your contract saves you 50% off the repair facility's initial estimate.
Hello my name is ****** ********* and I would like to let you guys know that Mary A. is an amazing associate. I called today willing to cancel my policy, but thanks to her and all the details she gave me I decided to keep it. Again thank you so much!! Will highly recommend her for anything that as to do with costumer service.
Business response:
Mary has been with Protect My Car for several years and she does an amazing job helping our customers. Thank you for recognizing this! Please know that we forwarded a copy of this review to Mary and her direct supervisor. Have a great weekend (from all of us at Protect My Car).
I got a call its been over 30 days never recieved my rewards card. The customer service guy was very pushy and called me back 2 times i purchased and have not recieved anything in kail. It has been over 30 days and they have taken more money then they was agreed on. This is a scam
Business response:
Elizabeth - We'd like to look into this for you. Please give our Customer Service Department a call at 1-888-965-1591. We cannot find a policy associated with this name and/or email address. It would be best if you gave us a call, or sent an email to: <a href="mailto:Compliance@ProtectMyCar.com">Compliance@ProtectMyCar.com</a> and provided us with the phone number associated with this account. Once we have the correct info, we'll be able to assist you. Respectfully, Protect My Car
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,872 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open tomorrow at 8:00 a.m.
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