This profile has been claimed by the business owner or representative.
Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I Was Most Happy With The Help Given To Me By Jessica T. At Protect My Car In Clearwater, Florida. There Were Many Issues To Correct And She Was Very Kind And Helpful. She Also Helped With The Customer Service Rep That Hung Up On Me While I Was Trying To Explain The Issues. Had It Not Been For Jessica...I Would Have Cancelled The Policy. Thank You!!
Business response:
Thank you for highlighting the assistance that Jessica provided to you. She is one of our best in our Customer Loyalty Department. Obviously, we don't like reading the part about a Customer Service Rep potentially hanging up on you. Please know that your file contains 4 pages of notes and over a dozen phone calls, so this matter has been forwarded to our Customer Service Manager to review the calls and take the appropriate action (if necessary). We appreciate you bringing this matter to our attention. Respectfully, Protect M... read more
Excellent customer service really turn a negative situation into a positive situation. I saved a customer from cancelling his policy. He deserves a raise and a promotion ASAP!!!!
Business response:
Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. We will definitely let the claims agent know that he made your day. Your comments have certainly made his. Thanks for that. Please call us anytime you have any questions or if there is any thing we can do to help out.
...I'm under MIRPHY's LAW,& as a result,things had to be cancelled.Long story short,unfortunately,PMC had to be.IESSICA T. & her colleague BRANDY,walked me through the steps to( without any snags) making a bad situation feel much better.THANK YOU!,JESSICA for your PATIENCE & EXPERTISE!...
Business response:
Thank you for your comments. It is very important to everyone here at Protect My Car that we provide the most professional service possible. We want to end each day knowing we have helped a lot of people with vehicles problems that could have ruined not just their day but their budget for months to come. It means a lot to get comments from our policyholders that let us know we are doing just that. We've passed on your very encouraging comments to Jessica and Brandy. Thanks again for your comments.
I have been with Protect My Car for only a few weeks now but I love the service I have received thus far. I had some concerns and was really grateful to be transferred to Jessica T. She was patient, kind, and really cared about why I called. Thank you so much Jessica T. you rock!
I want to commend Ms. Megan H. on her professionalism. She was very kind and I felt cared about. Although I wanted to cancel my policy she help me to see that keeping it would be beneficial and I felt smart about keeping it. Thank you Megan for helping me to stay protected and cared for. I appreciate you. ******* *********
Business response:
Thank you for taking time to provide comments on your experience with Protect My Car. Those were very kind words and we appreciate them very much. We take pride in exercising good judgment by doing the right thing, not just doing things right. Thank you once again for your comments. We will definitely let Megan know about your comments. It will make her day.
I was referred to Protect My Car by a family member. Jessica helped set me up with a warranty and was able to answer all of my questions. I absolutely recommend this company.
Business response:
Jessica is one of our best employees. She does an amazing job in our Customer Loyalty Department. Please know that we just shared this review with her, as well as her 2 direct supervisors. Thank you for your very generous and kind review.
I know there are individuals out there that don't think that having an extended service plan is beneficial to have. Well, it depends on many different factors such as; whether or not your manufacturers warranty has expired, or maybe your vehicle is starting to show signs of mechanical breakdown. If you fit into one of those categories above, then you'll more than likely benefit from having an "Extended Service Plan" such as PROTECT MY CAR! The first time I used my "service plan" from PROTECT MY CAR, I ended up with a bill f... read more
Business response:
Thank you for taking time to provide your comments. We appreciate that very much. We are very pleased to have helped you with the recent repair and glad we saved you so much money. That's what a good policy is supposed to do. Your peace of mind is always our most important goal and we look forward to helping you again in the future when you need help. Thank you for choosing Protect My Car.
I called today to cancel my policy and usually this is a very stressful situation most companies try to rope you into things that you really don't need or want that didn't happen today with Megan my representative she's very positive very understanding and actually gave me helpful information to help my situation I hope the others can learn from her genuine generosity
Business response:
We really appreciate this feedback. There is definitely a fine line in most companies' retention departments. While most companies aggressively push to keep their existing customers on the books, these situations need to be handled with professionalism and understanding. No company likes to lose customers (us included). But, at the end of the day, we understand that life happens and our customers' financial situations are bound to change. We're glad to hear that Megan was able to handle this call with grace and professionali... read more
Claims supervisor Harold and customer service rep Jessica T. did a great job in resolving my claim. They both helped me get reimbursed for repairs to my vehicle. They got me some money when I expected nothing. Thank you!
Business response:
Thank you, ****, for giving us an opportunity to assist you. We appreciate your business.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,872 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com