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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Mary would not let me cancel my membership. She tried to educate me in the benefits as I had never used the insurance since registering. She was very persistent and I agreed that I would continue for a while longer. My payments are just annoying and a lot of money. So she reduced my payment. I am still frustrated as now I have to do a manual payment. But I do appreciate Mary. She's pretty good at persuading a person and obviously believes in her product.
Business response:
After reading your Customer Review, we looked at the Notes in your file. We understand that you were in a rush when you were speaking with Mary. When you have some more time, it would be worth continuing this conversation so you can learn all of the benefits of your coverage plan. We understand that you are trying to save money and buy a house. Our plans are designed to help our customers save money (especially when you are staring at an expensive repair bill).
Excellent customer service and helpful.
Business response:
Thank you for posting your review of Protect My Car. Our Management Team just reviewed your file and we're happy to see that Jeremiah was able to assist you in finding the right coverage plan for your budget. Should you ever have any additional questions about your plan, please do not hesitate to contact our Customer Service Department at 1-888-965-1591.
Jessica T. was a excellent customer service representative. It was a wonderful experience having her help today.
Business response:
We LOVE hearing from our satisfied customers. Thank you for your positive review of Protect My Car and for sharing your experience with Jessica. We're glad to hear that she was able to find the right coverage plan for you (and your turbo). Please know that we appreciate your 2+ years of loyalty as a customer and we're happy to hear that your turbo is now covered on your new plan. If you have any issues moving forward, please do not hesitate to contact our Customer Service Department.
First I would like to say that I thought I was going to have a very bad experience with protect my car and I spoke with Jessica t. and she was like a ray of sunshine on my cloudy day she was excellent in handling my issue and she also saved me money and this I can say she is outstanding very helpful very knowledgeable and extremely understanding so I would just like to say this is why I like protect my car cause Jessica t. is all in all outstanding great customer service
Business response:
It's always great to hear that one of our team members stepped up to help one of our customers. Please know that we appreciate your business and we value the fact that you picked us to protect multiple vehicles. Should you ever have any additional questions or concerns, please do not hesitate to contact our Customer Service Department.
I was in the process of canceling my warranty but had the pleasure of talking to Megan H. She help me to choose the plan that will work for me she was very knowledgeable and courteous although I was adamant about cancelling. Thank you Ms. H.
I spoke with Jessica T. and was very pleased with her. She is very knowledgeable and her expertise in this business is terrific! I am very pleased with speaking with Jessica. Thank you so much Jessica.
Business response:
Please know that we shared this Customer Review with Jessica, as well as her direct supervisor. She is a HUGE asset to the PMC team. Thank you for your kind words. We're happy to learn that she was able to help you out and re-write your policy to save you some money. Should you have any further questions or issues, please do not hesitate to contact our Customer Service Department. From all of us at Protect My Car, have a GREAT weekend.
Please NEVER use Protect My Car! My experience with processing a claim has been one of the worst experiences. In speaking with employees of Protect My Car they ALL give you a different explanation in the "What's next process". My latest incident! My mechanic initial invoice was $1,703.61 which I was required to pay 50% to PMC even before the work began. Which I totally disagree with! This made no sense to me! According to the letter that was sent when I signed up, and it states: Once they've finished, you'll pay us for the r... read more
Business response:
If you are so dissatisfied with your coverage plan, you are free to cancel it at any time. We already responded to your complaints (when you filed them through Google Business and Consumer Affairs). We stood by those responses when you filed a similar complaint on Facebook and we, once again, stand by our prior responses (which you've included in your BBB Customer Review). We can agree to disagree as it relates to your "understanding" of how our Ambassador plans work. The fact remains that you received an initial estimate f... read more
Working with Megan H. was a pleasure. She was very knowledgeable, courteous and a good sense of humor. I worked with Megan for a good period of time to resolve my questions. I would recommend Megan to work with customers and if I need talk to customer service again I will ask for Megan. I would rate Megan 5 stars.
Business response:
Thank you for this extremely helpful feedback. Megan is one of our best in our Customer Loyalty Department. Please know that we reviewed your file and we're happy that Megan was able to review your coverage with you, and reduce your monthly payments, allowing you to remain a Protect My Car customer. Please do not hesitate to contact our Customer Service Department if you have any additional questions or concerns.
Think of this as health insurance, but for your car. Being 40+, I have health issues. Jut like my vehicle. Well worth the money! Especially since we have older vehicles. Highly recommend!!!
Business response:
We're happy to hear that you see the value that these types of plans offer. Please know that we appreciate your family's business, as well as the fact that you have multiple Protect My Car policies. Please do not hesitate to contact our Customer Service Department should you have any additional questions or concerns.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,872 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open tomorrow at 8:00 a.m.
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