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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Answered my concerned questions so I could understand completely
Business response:
Please know that we appreciate your feedback. We're happy to hear that our agent was able to answer your questions and reduce your monthly payment.
Jeremiah V. has a way of turning ones grey skies blue!! When i say great customer service i mean above and beyond. Very content, very helpful, great advice, patient with answering questions and very well spoken. Great reprsenative who put puts his customers cares and concerns first.ð??¯
Business response:
We tend to agree with you. Jeremiah does a wonderful job assisting our customers. Thank you for recognizing this and taking some time to share about your experience with Jeremiah and Protect My Car.
Representatives at PROTECT MY CAR is quite genuine, clear spoken, and very polite. They do try to explain why it's very important to keep the car warranty plan. The only thing I don't like is their automatic system that constant repeats itself before a Rep takes your call but as for the service so far so good, I like what I'm hearing. Thanks to Mr. Vary for being helpful right from the start!
Business response:
Thank you very much for your comments. We appreciate hearing from all our customers. Being professional doesn't mean you cannot treat your customers as family. It sounds like Mr. V. did just that. Please let us know if you have any questions at any time and how we can help you get the most out of your coverage. Thank you again for your comments.
My wonderful conversation, experience and smile with Ms. Brenda W. was awesome! I was looking to cancel my subscription with PMC due to some undisclosed financial reasons, but Brenda not only convinced me to keep the policy. She also, made my day with her assistance on the phone, her smile through the phone. And most of all, her level of knowledge and confidence of the business and the company she works for. Gold Star for Brenda! I hope and pray one day she becomes an office manager and company leader. That will help lead ot... read more
Business response:
Thank you, ******, for this incredibly personal review. Brenda is new to our Customer Loyalty Department, so we were excited to hear how she handled your account. We appreciate you taking the time to share your experience with Brenda and PMC.
Laasa is to be commended for her wonderful approach to keeping a customer who was ready to cancel my policy. She was very convincing and accommodating while also being very friendly and polite, she definitely deserves some recognition for her efforts.
Business response:
We will do just that! Thank you for taking some time to share your experience with Protect My Car and to recognize the excellent customer service that Laasa was able to provide. Please know that we shared this Customer Review with Laasa and her direct supervisor.
Received excellent service from Megan H. Had she not been so helpful and understanding I would probably have cancelled my policy. I am still unsure of the worth of this policy but I will give it another chance. Thank Megan, she is a first rate professional.
Business response:
Thank you for your feedback. We're happy to hear that Megan was able to provide you with "excellent service" and that she was "so helpful and understanding." While we hope that you never experience a major breakdown (like an engine or a transmission), you'll be glad you have your Driveline policy if one of those major components breaks down. Paying a $100.00 deductible is much better than paying for a $5,000.00 repair on your own.
On June 9th, 2018 I was informed by a rep at Protect my car that because I was unhappy with my service/policy, they would wave my July payment and my next payment would not be until August 1st, 2018. On July 25th, 2018 I took my car to pepboys auto repair for a oil change. After waiting there for an hour and a half, the Rep at pepboys told me that Protect my car requested for me to give them a call. After waiting on hold for 12 minuets, I spoke with a rep that told me that my account was closed because I was behind 2 months ... read more
Business response:
We appreciate the lengthy Customer Review and the shout out for Chaz. We're happy to hear that he was able to turn a negative situation into a positive one. Normally, when a customer has their monthly payment deferred, they are not eligible to use the services offered under their contract (during the period of time when they are not making their monthly payments). If this was not explained properly to you, we apologize for that confusion. We just sent your review to our Customer Service Manager to make sure that our Customer... read more
I was very disappointed with this service. I called to cancell my policy. I spoke with Chaz B. After talking with him I decided to continue with my service! He was a pleasant port in the storm! When I hung up I had a greater understanding of my benefit! I feel like this world is just a little bit smaller! Thank you for your great customer service, and gifts to humanity! You are a gift to the human race!
Business response:
Thank you, *****, for giving us the opportunity to earn your business. Please know that we appreciate the positive review of PMC. Also, please know that we sent a copy of your review to Chaz, as well as his direct supervisor.
I spoke to Amber G. on Wednesday 7/25/18 and her service was superb to say the least!!! I enjoyed talking to her and she handled my issues with her extremely polite demeanor and was ver knowledgeable!!
Business response:
Amber is brand new in our Customer Loyalty Department, so this review certainly validates our decision to promote her into this Department. Thank you for sharing your experience with Protect My Car and Amber. And thank you for trusting PMC to protect your new vehicle.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open tomorrow at 8:00 a.m.
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