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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
A wonderful representative helped me with everything i needed
Business response:
Our records indicate that you spoke with Melodi on 10/1/2018. According to the notes in our file, it looks like she was able to provide you with the assistance that you needed. Please know that we shared your Customer Review with Melodi and her direct supervisor.
2 Words; Melodi G. To be fair, I wasn't interested in continuing as a customer of PMC. Calling in to terminate the coverage proved to be a chore as obviously the representatives are encouraged to strongly dissuade customers from doing so. In fact the initial representative resorted to sarcasm and snark when I was persistent. What would've been 1 star has been upgraded to 3 stars. Why the 3 stars? Because upon my insistence that I speak with a Manager, I was able to speak with Ms. Melodi G. who was a complete 180; apologet... read more
Business response:
We'd love to follow through on your advice. However, finding employees like Melodi is extremely difficult. We're happy to hear that she was able to resolve your issue as professionally as possible.
Caleb C. YAY!ð??? what a joy! When He got on the phone he jumped right into action. He listened to all my challenges and was able to repeat back to me and ask questions for understanding so he would know how to help me the best way possible. He helped me to overcome them and get on with my day. Very efficient and clear. I am a Customer Care Specialist and am aware of excellent service when I hear it and see it. Great Job! I am grateful to have a company like protect my car to back me up when things get crazy. Thanks Caleb fo... read more
Business response:
It's always a pleasure to receive reviews such as this one. We're happy to hear that Caleb was able to assist you. Your compliments mean a lot (considering your background in customer service / support). From all of us at Protect My Car, we hope you have a great weekend.
I think Jason P and Victor H was 2 great fantastic, courteous, loyal, professional and on point, dependable and consider.thanks for having guys like them. If we find more people like them in the world we can definite replace bad businesses. GOD BLESS. Its *** ******
Business response:
It's always GREAT to hear from a satisfied customer. Thank you for sharing your experience with Protect My Car's Sales Department.
One word. Jeremiah, Excellent. Jessica, Excellent. Chaz, Excellent. Alexis, Excellent. They have each gone above and beyond. They addressed my concerns. Thank each of you for helping me to protect all three of my vehicles.
Business response:
This review makes us incredibly happy. Please know that your review was shared with all involved. Thank you for posting it.
Called in this morning to cancel my policy and I was connected with Amber G. She listened attentively as I explained my situation, then she immediately went into "super customer service mode". She didn't just do what she was supposed to do, which is try to retain me as a customer, she actually worked out a solution to my dilemma & not only made it possible for me to keep my policy, but she actually even knocked a couple dollars off my premiums as well. I must say, my dealings with the customer service reps at PMC thus far ha... read more
Business response:
Please know that we appreciate those referrals. We also appreciate your very kind review of Protect My Car and Amber G. She is relatively new to our Customer Loyalty Department, but your review definitely validates our decision to put her in this extremely important department. Should you have any further questions or issues concerning your coverage plan, please do not hesitate to contact our Customer Service Department. Respectfully, Protect My Car's Management Team
I just RECEIVED the best customer service of all time from Ms.Laasa P.! I am so impressed with everything you've done for me today! What a remarkable Person and Company! God Bless
Business response:
Thank you for your kinds words. Please know that we shared your review Laasa and her direct supervisors.
I just RECEIVED the best customer service of all time from Ms.Laasa P.! I am so impressed with everything you've done for me today! What a remarkable Person and Company! God Bless
Business response:
Thank you for your kinds words. Please know that we shared your review Laasa and her direct supervisors.
Chaz B. did an excellent job of resolving days of disappointments from claims department. He is a great asset to the company.
Business response:
We agree! Chaz does an amazing job in our Customer Loyalty Department and he is a great asset to our company. While we regret hearing that there was an issue with our administrator's Claims Department, we're happy to hear that the issue has been resolved. Thanks for sharing.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,872 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open tomorrow at 8:00 a.m.
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