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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Ms.P. was very helpful,she was very professional and curtious,went the extra step to help as much as she could...appreciate it.....
Business response:
Please know that we just shared your Customer Review with Ms. P. and her direct supervisors. Thank you for sharing your experience with Protect My Car. We love to hear when our agents are "very helpful", "very professional" and "courteous".
Amber G. Was extremely helpful and also is excellent at communicating. I absolutely loved her customer service, she brought to my knowledge the benefits and Rewards the company has to offer. I really appreciate that and how simple and easy she made the call. Thank you!
Business response:
We love reading these types of Customer Reviews. Kudos to Amber for providing our customer with an excellent customer service experience. Thank YOU for sharing about your experience with Protect My Car.
My review for Melodi C. she was a excellent help to me on 11-8-18 she resolved all my answers for me today. I would recommend her to other customers that needed problem to be solved i give her 100% she deserve a good bonus, promotion. That is the type of people I like to deal with.
Business response:
Thank you for sharing your experience with Protect My Car. Looking at your file, we see that you were recently involved in an accident and that your vehicle was totaled. We hope that you and your family are doing OK? Respectfully, Protect My Car's Management Team
Mrs. P. was very friendly courteous and knowledgeable. Every question I had she had no problem answering for me and she even helped me in knowing my plan more than I ever did before.
Business response:
Thank you for the kind review! It's really nice to read something like this on a Friday afternoon. From all of us at PMC, here's to a great weekend...
After having a horrible experience with Pmc and their cust. Service reps I was ready to close my account today. I received a call back from supervisor Amber Garris and couldn't believe the difference and excellent customer service I received from her. She listened to my complaints and clarified some misunderstandings I had.. Needless to say because if her I kept my policy even though I swore I would never deal with this company again... Thank you Amber
Business response:
While we regret that you had a horrible experience with our Customer Service Department, we're happy to hear that Amber was able to assist you and provide "excellent customer service". Please know that we've shared your Customer Review with Amber and her direct supervisor. Thank you for giving us the opportunity to make things right.
I was getting ready to cancel, because I have been trying to get the oil changed in my vehicle, and have had a hard time getting someone from claims to answer before my mechanic closes up shop. Ms. P. assured me that if I need to pay that I will be reimbursed. She also reminded me of all the reasons I took the coverage in the first place. I was very pleased that she lowered my monthly payments also.
Business response:
Thank you for sharing your experience with Protect My Car's Customer Loyalty Department. We're happy to hear that Laasa was able to assist you with your questions and concerns.
I initially called to cancel my policy,because my car was titled salvaged by MyDirect. Megan H. was over and beyond with her professional customer service. She gave me hope and suggestions that put me at ease. I didn't realize my car was still covered even with a Salvage Title. I have hope, and that is always a plus for me.
Melodi c. was extremely knowledgeable about the products and services that protect my car have to offer. She has great communication skills that will go great with customers. I really enjoy talking to her. She is an excellent employee and a valuable asset to your company. I will highly recommend her and your company to everyone I know. Thanks!
Business response:
Thank you for sharing your experience with Melodi and Protect My Car. We appreciate the kind words. Please know that your review was shared with Melodi and her direct supervisors.
I find Jessica turbine a unique and courteous and respectful representative that satisfy my every need and I highly recommend that she handles all calls to your section.
Business response:
Thank you for your kind words. Please know that we shared a copy of your review with Jessica and her direct supervisor. From all of us at Protect My Car, have a GREAT weekend.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
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