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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I was on hold for 2 hours and 45 minutes before I got a hold of a lady named Jessica I was getting ready to cancel my service but because of her kindness and explaining everything I decided not to cancel with protectmycar.com she did everything she said she was going to do for me and about time I got off the phone I wasn't upset anymore about the long wait...
Business response:
First off, we apologize for the way-too-long wait time today. Our IT Department is attempting to address that issue right now. Nonetheless, we really appreciate the kind words and the shout out to Jessica in our Customer Loyalty Department. She does a great job for us. Please know that we shared your Customer Review with Jessica and her direct supervisors. Thank you, once again, for bringing the hold-time issue to our attention. From all of us at Protect My Car, we'd like to wish you and your family a Happy and Safe Holiday ... read more
Benefits are good if you need them but when you need to cancel policy it's aggravating. Very pushy customer service. I've been in retail customer service for over 20 years and never have I tried to inflict sales on customers as this company does.
Business response:
Thank you for your feedback. Please know that all customer reviews (both positive and negative) are reviewed by our Management Team in an effort to improve the services that we offer our customers. Our notes indicate that you purchased an Ambassador Elite policy on 11/26/2018. At the time of purchase, you indicated that your vehicle was experiencing an issue with its AC unit and that it needed to be repaired. As a result of this conversation, our agent sold you the correct policy to properly address this issue (plus others t... read more
Everything was beautifully done
Business response:
AWESOME. Please do not hesitate to contact us should you have any additional questions or concerns.
Chaz and Jeremy are awesome. I am disabled and my income reflects this. I called the wrong number and got protect my car on the phone. The woman that answered explained whom I had called and the service provided. I was going to look at cars to purchase that day. She assured me that the policy would not start until I called back and told the company which car I had purchased. There was a mix up and they started my policy on 4 cars (for the price of 1car) WOW ð??® When I noticed the charge on my account I called to inform them... read more
Business response:
Thank you for recognizing Chaz and Jeremiah's work on your behalf. Please do not hesitate to contact us if/when you purchase a new car.
Kyrika. Was excellent in her assistance with my policy
Business response:
Thank you for this feedback. Please know that we share your Customer Review with Kyrika and her direct supervisors. From all of us at Protect My Car, please have a safe and happy holiday season...
Everyone I've spoken with has been kind and attentive. Very good customer service is hard to find these days and you guys are doing great.
Business response:
That means a lot to us. Looking at your file, we can see that Stacie S. returned your call and assisted you on your policy. Please do not hesitate to contact us should you have any further questions about your policy. From all of us at Protect My Car... we'd like to wish you a Happy and Safe Holiday Season.
OMG.. Stacie S. and Tiyana E. were really really wonderful to me. They helped me with every issue n question that I had. I was so emotional talking with both of them. At end of conversation I had no more worries or issues. I want to thank them both for being such beautiful ladies. Thank you again.. ***
Business response:
We're happy to hear that Stacie took the time to listen to you and address your problem. Our notes reflect your conversations with her, as well as your desire to upgrade your vehicle service contract (once your needed repair is completed). Please let us know when you are ready to move forward with that. Respectfully, Protect My Car's Management Team
I got excellent customer service from senior agent Sandy S. I was a little upset when I called in, as I had just had a difficult experience trying to purchase services. But Sandy was very patient with me, and informed me of my options in a way that made me feel very at ease during the whole process. It was very reassuring to have someone explain your choices to you in such a careful and calm manner, especially after the bad experience I had just had. In short, I was greatly satisfied with the way I was taken care of by Sandy... read more
Business response:
Please know that we shared your Customer Review with Sandy, as well as her direct supervisor. Thank you for sharing your experience with Protect My Car's in-house auto insurance department. Should you have any further questions or issues, Sandy (or another team member) will be available to assist you during normal business hours.
Kyrika was excellent! I was calling to cancel. She saved the coverage!! She explained everything!!! *****
Business response:
Thank you for your feedback. Looking at your file, we see that there was a billing issue AFTER you submitted this review. Please know that a request has been sent to MEPCO (our third-party payment processing company) to fix that situation. Please feel free to give us a call should you have any additional questions or concerns.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open tomorrow at 8:00 a.m.
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