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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I am very appreciative of the customer service provided by this pleasant young lady. Thanks for addressing my concerns!
Business response:
Thank you for your kind words. Please know that we just reviewed your file and noticed that Amber was the account rep that handled this call. While we make every effort to respond to both positive and negative customer reviews on the same day, this review (dated 1/18/2019) wasn't forwarded to us by the BBB until 2/1/2019. As such we apologize for the belated response. If there is anything else that we can do to assist you, please do not hesitate to contact us.
I called to cancel this insurance. The lady I spoke to was very helpful and was able to lower my monthly payment so I can continue having insurance. Thank you.
Business response:
We just reviewed your file and it looks like Laasa was the agent that was able to assist you. Kudos to Laasa for being able to assist you and for being able to keep your coverage active and work with you financial situation. Please do not hesitate to contact us should any further issues arise.
I am very appreciative of the customer service provided by this pleasant young lady. Thanks for addressing my concerns!
Business response:
Thank you for your kind words. Please know that we just reviewed your file and noticed that Amber was the account rep that handled this call. While we make every effort to respond to both positive and negative customer reviews on the same day, this review (dated 1/18/2019) wasn't forwarded to us by the BBB until 2/1/2019. As such we apologize for the belated response. If there is anything else that we can do to assist you, please do not hesitate to contact us.
She was very nice and professional. I was considering cancelling until she talked me into staying.
Business response:
We're happy to hear that Kyrika was able to assist you and help you lower your monthly payments. Please do not hesitate to give us/her a call should you have any additional questions or concerns.
Customer service with Stacy s is great.
Business response:
Thank you for sharing your experience with PMC and Stacie S. Please know that we just received this review today (2/1/2019), even though it was posted on 1/17/2019.
Excellent in explaining some things without me even asking..i love that she provided me with her email in case I have questions..
Business response:
We're happy to hear that our Customer Service Department was able to answer your questions and provide you with proper assistance. We've reviewed your file and it appears that Amber G. was the representative that worked with you. Please know that we've shared your positive review with Amber, as well as her direct supervisor. Of course, should the need arise, please feel free to contact Amber directly with any additional questions or concerns that you might have.
Ms Laasa P. was very informative and excellent at helping me save money. She used her experience and gave me the best deal available for me. Her help was greatly appreciated and I will gladly talk to her again about any issues I may have. She was very professional and kind and was an excellent customer service representative. Thanks Ms. P, ******* ********
Business response:
Thank you for sharing your experience with Protect My Car and Laasa. We're happy to hear that she was able to assist you in such a professional manner.
Was very helpful
Business response:
Thank you for your feedback. We've reviewed your file and we've sent your feedback to Laasa (who was the agent that assisted you). Please know that we apologize for the belated response, but your review (which was submitted on 1/15/2019) wasn't forwarded to Protect My Car until 2/1/2019. From all of us at Protect My Car, please have a happy and safe weekend.
I am happy to relate my very pleasant customer service experience with Ms. Brenda West whom I found to be quite knowledgeable, courteous and frankly helpful. After purchasing my policy with "Protect My Car" I called to cancel. I found another plan that had similar benefits/coverage at a comparable rate but paid 100% of repair cost with a $100.00 deductible. Listening to Ms. West convinced me to do a bit more research on competitor while adding a few more perks with Protect My Car I decided to stay with PMC for now. I may yet... read more
Business response:
We thank you for your kind words about our employee, Brenda, and we wish you well moving forward. Upon receiving your positive review of Protect My Car (on 1/17/2019), we looked at your file and noticed that you elected to cancel your coverage with Protect My Car on 1/16/2019 because you found a different company to service your needs. While we always regret losing a customer, we understand that there are several other companies out there offering a product that is similar to ours. Thank you, once again, for sharing your exp... read more
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open tomorrow at 8:00 a.m.
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