This profile has been claimed by the business owner or representative.
Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Representative was extremely helpful with the warranty info.will definitely call back with any other questions that I may have,, regarding my warranty.thank you in advance!!ð??ð??
Business response:
Thank you, Chuck, for the kind review of Protect My Car. Please know that we shared a copy of our review with the rep that handled your account (Brenda). As you stated, please feel free to contact us with any additional questions or concerns that you might have.
Jeremiah V. was excellent, professional, respectful and actually heard my concerns on whether I should cancel my auto insurance policy. He is what we call in the business a "pro's pro." I was able to help me think through on whether I should cancel; also added an incentive to lower my insurance payments per month. Also, to set my auto pay to the middle of the month which is a lot easier on my pocketbook as I have a lot of bills due at the beginning of the month. Finally, I sensed that he was concerned about me as a customer,... read more
Business response:
We're incredibly happy that Jeremiah was able to provide you such excellent service. It's always a pleasure to read customer reviews with words like "excellent", "professional" and "respectful" in them. More importantly, we love that Jeremiah was able to treat you like a "client", versus just another person on the phone. This is really great feedback for him and us. From all of us at Protect My Car, here's to a great weekend!!
After having some customer service "issues", Protect My Car's special agent, "Jeremiah", took over an hour of his time to thoroughly address each and every issue. I got "top notch" customer service without "issues". I'm keeping my car Protected.
Business response:
Wow. That's the level of customer service that we strive for. We're happy to hear that Jeremiah V. was able to spend a considerable amount of time assisting you. We're happy to hear that you were provided "top notch" customer service!! Thanks for the positive feedback.
I love you guys for protection on my car thanks **********
Business response:
Please know that we appreciate the opportunity to serve you. Thank you for your positive review of Protect My Car and welcome to the PMC family.
You were great ð?? and thanks
Business response:
We appreciate the positive feedback. Thank you for being a loyal Protect My Car customer.
I called today with concerns about the amount of my payment. Laasa P. was who I spoke with and she was extremely helpful I was able to lower my payment to a more manageable amount. Thank very much for your excellent assistance!!
Business response:
Thank you for the positive review and for recognizing the assistance that Laasa was able to provide you. We're happy to hear that she was able to assist you. From all of us at Protect My Car, here's to a great weekend!!
Great service, Great prices!
Business response:
Please know that we appreciate the positive review!!
I called and talked to Ms. Laasa P. to cancel my policy due to my financial situation. After talking to Ms. Laasa P, I decided to keep it just in case of an emergency. Ms. P***** was very helpful and professional explaining and educating me about the benefits of keeping my policy. She is definitely a valuable asset to Protect My Car. Thank you Ms. P. for helping me.
Business response:
Thank you for your extremely positive review of Protect My Car and Laasa. We apologize for the belated response, but your review (dated 1/23/2019) was just sent to us, by the BBB, on 2/1/2019. As always, we're happy to hear that Laasa was able to assist you in such a professional manner. We agree that she is, indeed, "a valuable asset to Protect My Car." Please know that your review was also forwarded to Laasa and her direct supervisors.
Mary went above what I considered customer service and definitely made the decision to continue service worth it. We had unexpected issues and she made the process seamless. She ensured that our needs where met and educated on our policy and provided clarity. Thanks Mary...now we can get our vehicle fixed.
Business response:
We just read the notes in your file. It looks like Mary went above-and-beyond to assist you and your husband on this non-covered repair. Hopefully, this has allowed us to earn your trust, moving forward, and to let you realize that we are really here to assist our customers. Thank you for your positive review and for sharing your experience with Mary and Protect My Car.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,872 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com