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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I was having issues setting up a claim through the mechanic because I had already purchased the parts to rebuild my engine that has recently blown and I called to cancel the plan I had recently set up specifically to help with the rebuild of the engine and Stacie Simmons stuck her neck out for me and ended up making it happen with some very reasonable compromises and is saving me from being forced to take out a loan so I can drive to work and back. Absolute life saver, thank you!
Business response:
Thank you, ******, for those comments. We are very glad that Stacie was able to assist you with that claim. Our agents do go above and beyond and we encourage that commitment to our customers. It's all part of not just doing things right, but doing the right thing for each customer. Thank you again for your encouraging comments and thank you for choosing Protect My Car.
Thank you for helping me out. Protect My Car is the best !
Business response:
We apologize that our third-party Roadside Assistance company did not have a tow truck in your immediate vicinity, but we're happy to hear that Jeremiah was able to assist you and that he (correctly) offered to reimburse you for your recent tow expense. Please do not hesitate to contact us if you have any further questions or concerns.
I received a call from Protect My Car knowing I needed to just that I was in a stressful situation. The insurance company I recently had my policy with was charging me too much. But this lady Stella Smith who called me was the sweetness kindness and very understanding of my situation. I had told her of the passing of my husband the year prior and this lady listened to me cry knowing I wasn't going to afford the protection plan she was offering me. She prayed that things would get better. and praise the Lord after the call wi... read more
Business response:
Thank you for sharing your experience with Protect My Car. We just reviewed your file (because we do not have a Stella on our team) and noticed that you spoke with Della S. Della has been with us awhile and she is a super sweet lady. We're happy to hear that she was able to handle your account with kindness and compassion. Should you have any further questions, moving forward, please do not hesitate to contact us.
Excellent customer service, very pleasant to deal with and helped me out a great deal
Business response:
Thank you for those wonderful comments, ****. We are very glad our agent helped you out so much. Providing good peace of mind is what this coverage is all about. Thank you for choosing Protect My Car and welcome to the Protect My Car family.
She was very helpful and polite and help me understand better.
Business response:
While we are happy you had that experience, we are very glad you had the foresight to protect yourself with this coverage. It makes such big difference when you know how much the coverage can help you. Call anytime you have a question or just need some help. Thank you for sharing and thank you for being a valued customer.
Was real nice and gave me good advice. Really enjoyed talking to her and she was very helpful.
Business response:
Thank you for sharing your recent experience with Protect My Car. We've reviewed your file and it appears that Melodi was the agent that assisted you. Please know that we shared your comments with Melodi, as well as her direct supervisor. Of course, if you have any additional questions about your policy, please feel free to contact our Customer Service Department.
Mary was an absolute class act. She was sensitive, emphatic and understanding to my specific situation. Not only did she talk the talk, she walked the walk as well. She immediately sprung into action and offered immediate solutions as well as several additional items she wanted to follow up on to see if she could help even further. By far the absolute best customer service specialist across the board that I have ever had the chance to work with!
Business response:
Wow. Thank you for the very generous customer review. We're happy that Mary was able to work with your personal situation and provide such great customer service. Please know that a copy of this review was shared with Mary, as well as her direct supervisor. As always, our Customer Service team remains available to assist you and all of our valued customers.
I think that pass a helped me to understand greatly about protect my car in all ways thank you
Business response:
We looked at your file and we saw that Laasa was able to help you yesterday and work with your personal situation. We're happy to hear that you were able to get the assistance that you needed from our Customer Loyalty team. As always, please feel free to contact us if you have any additional questions or concerns.
My representative Melodi C. was very helpful in detailing what my policy covered for my vehicle and gave me a better understanding of it all.
Business response:
We're happy to hear that Meldoi was able to assist you. Please do not hesitate to give our Customer Service Department a call should you have any further questions.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is open now. It will close at 7:00 p.m.
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