Claimed

Protect My Car

3.7

Insurance
Saint Petersburg, FL

About this business

Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more

Location details

570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 7:00 p.m.
Tue	8:00 a.m. to 7:00 p.m.
Wed	8:00 a.m. to 7:00 p.m.
Thu	8:00 a.m. to 7:00 p.m.
Fri	8:00 a.m. to 7:00 p.m.
Sat	10:00 a.m. to 4:00 p.m.
Sun	Closed

3.73,857 reviews

Select a rating

Nicola P

on BBB

5 years ago

Ms. Jessica T is the best representative I've spoken with throughout my time with the company, her customer service skills are the best,she made me feel so much better when there was a mistake on my account, I don't even want to deal without anyone else overall ! I'm giving HER the 5 stars tho!!!

Business response:

We're happy to hear that Jessica was able to assist you and that she earned a 5-star review. She is definitely one of our best in our Customer Loyalty Department. Please know that we shared this review with her, as well as her direct supervisors.

Ruth P

on BBB

5 years ago

Melani did a wonderful job by letting me know what the perks for this account were. I had originally called to cancel my contract, but she asked me if I knew what I was canceling. I didn't know about all the things that were included in my policy, such as oil changes, tire rotations, etc. After finding out all the things that were included in my contract, I decided to add my husband's truck to a new policy on its own. So, she not only saved a cancellation, she added a new policy! I think that this is a credit to her customer... read more

Business response:

Thank you for sharing this information with us. We're happy to hear that Melodi was able to assist you. Please know that we shared your review with her and her direct supervisors. Please do not hesitate to give us a call should you have any further issues or concerns.

Tiara I

on BBB

5 years ago

I was bout to cancel my subscription but medoly gave me alot of good advice on not canceling and provided me wit available options til I can pay my payment she is awesome

Business response:

We agree. Melodi is awesome. We're happy to hear that she was able to assist you. Please know, however, that you'll need to bring your account current before you are able to take advantage of all of the benefits that your policy provides. Thanks for sharing your experience with Protect My Car.

Bettye

on BBB

5 years ago

Very good customer service Explained everything to me. Very Respectful. I like that

Business response:

We like that too!! Thank you for sharing your experience with Protect My Car and recognizing the "very good customer service" that you received. Please do not hesitate to contact us should you have any additional questions or concerns.

Linda B

on BBB

5 years ago

I receive excellent customer service from Amber G. She had great knowledge of job. She was very understanding of my needs.

Business response:

Thank you for your positive review of Amber and Protect My Car. Please know that we just received this review (on 2/7/2019), despite it being dated 1/4/2019. After reviewing your file this morning (2/8/2019), it appears that you've had a few additional conversations with various members of our team. We hope that those interactions went just as smoothly. As you are certainly aware of by now, should you have any additional questions or concerns about your policy, please do not hesitate to give us a call.

Amirah P

on BBB

5 years ago

I had a very bad experience with a manager named Stacey who was very combative and argumentative with me after asking my concerns and me voicing them. She was very rude and not in any way helpful. I honestly could not believe a supervisor was handling a customer like that. Once I was transferred to Melodi, she addressed my concerns, providing excellent customer service and was extremely helpful in providing me with additional information! It was like night and day compared to my conversation with the previous manager.

Business response:

We're happy to hear that Melodi was able to address your concerns and provide you with excellent customer service. We've forwarded your review to our Quality Management (QM) Department to review your prior interaction. Please know that we will be looking into this issue. Also, please know that we respond to all reviews (both good and bad) in a timely manner. Unfortunately, your review (which was submitted on 1/4/2019) wasn't sent to us, from the BBB, until 2/1/2019. As such, we apologize for the belated response. However, pl... read more

Gregory

on BBB

5 years ago

After having some apprehension about how things would go based on some of the reviews I had read about the company on Google, I was pleasantly surprised with the service. Mary A the representative who I and worked with did a wonderful job of communicating with me throughout and her follow up was outstanding! Although my repair was not fully covered because it was in the specifically covered in the contract. We came to an agreement to my satisfaction. I Will definitely recommend this company to a friend especially if everyone... read more

Business response:

Thank you for your positive review of Protect My Car. Please know that we received your review on 2/1/2019 (even though it was submitted to the BBB on 1/3/2019). We're happy to hear that Mary was able to assist you with your repair last month. We apologize for the belated response, but this review was just submitted to us today (28 days after it was posted to the BBB's website).

Ruby C

on BBB

5 years ago

I had the most pleasant experience with Ms. Brenda, she explained everything to me in very understandable way. It's always good when you talk to someone who's not yelling or talking so fast you don't know what you're agreeing too. I'm looking forward to her handling everything for me from now on .people like me really enjoy being able to get the best service when you have a sweet young Lady like Ms Brenda there, I Truly Think You , You'res Truly **** *****

Business response:

Thank you for sharing your experience with Protect My Car. Please know that your review was shared with Brenda, as well as her direct supervisors. From all of us at Protect My Car, here's to a great 2019. Please do not hesitate to contact us should you have any additional questions or concerns.

Chasity F

on BBB

5 years ago

Rep was very nice and prompt. Rep kept me updated about the process. Rep provided knowledge about the process so no misinformation was given. I will definitely keep her contact information just in case I have any future issues.

Business response:

Please do. Thank you for the positive feedback. Please know that we just received this review from the BBB (on 1/4/2019), despite the fact that it was posted on 12/26/2018. In any event, we hope that you had a happy and safe Holiday Season. Please do not hesitate to give us a call if you have any further questions.