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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I called to cancel my service contract, but thanks to Chaz B. with PMC I not only decided to stay with the company I was able to save more money monthly. Chaz B. did a great job by being personable, professional, and very knowledgeable about the "product". The great customer service was greatly appreciated!
Business response:
Please know that we shared a copy of your positive customer review with Chaz and his team. We're extremely happy to hear that you received "great customer service". Please do not hesitate to contact our Customer Service Department should you have any further questions regarding your account or coverage.
This company is very easy to work with. Their customer service is top notch. I worked with Caleb C. today. He was very clear in his communication and he gave me options available for the issue that I'm having. He was a pleasure to work with.
Business response:
We LOVE reading these types of customer reviews. Thank you for taking a few minutes out of your day to share your experience with Protect My Car. We're happy to hear that Caleb was able to assist you and that you had a positive experience with our Customer Loyalty Department.
I dealt with Melodi and we were able to lower the price on my account. The portion we dropped is already covered by another agency. She was the one that noticed this overlap so we moved my coverage to a new policy that excluded this. She was very polite and knowledgeable about the different policies that PMC has to offer. She was never pushy instead she listened to me and my needs and offered different policies and ideas that were best for me. Well done Melodi
Business response:
We appreciate you sharing your experience with Protect My Car and Melodi. She is a huge asset in our Customer Loyalty Department. We're happy to hear that she was able to solve your problem and that she acted with complete professionalism. Please know that we shared a copy of your review with Melodi and her direct supervisors.
I am very grateful to have the pleasure of responding back to the Representative I had the pleasure of speaking to, her name is Jessica! She is nice, patience, understanding, and very knowable of the company . Talking with her, she made you feel like you were talking to a person you have known for years. Wow! She is Awesome! A+ Thanks ********* *******
Business response:
Thank you for sharing your experience with Protect My Car. Please do not hesitate to contact our Customer Service Department should you have any further questions or issues with your policy.
I wast happy with there customer service. I waited a long time for them to come on the phone they gave me little hard time to cancel i had to pay 25.00 for canceling I think I should not have to pay that I was with them a few month why shouldnt not taken money from us .if we cancel I don't think it worth having Pmc they only pay 50 percent anyway I'm out of the company. Any way I think about something before I ever do something like this again it not worth giving Pmc your money it worth it be smart .
Business response:
We're sorry to hear that you were not satisfied with your vehicle protection plan. You are correct that your specific plan ("Ambassador Pro") pays for 50% of mechanical breakdown repairs. It should be noted that our traditional vehicle service contracts pay for the entirety of a covered repair (minus the customer's $100.00 deductible). However, in your case, we qualified your vehicle for an "Ambassador" policy because it was 17 years old with 140,000+ miles. Most other vehicle service contract companies wouldn't provide ANY ... read more
I cannot praise Protect my Car enough! When I really needed help, they came through. When the initial call was made to the claims department, part of my service was denied but then I talked with Jeremiah in customer loyalty department and he really listened to me and since I was a long time customer he requested that it would cover it and Dave, in claims department approved it. There was no way I could afford the repair. God bless this company!!
Business response:
Thank you for your comments. It is very important to everyone here at Protect My Car that we provide the most professional service possible. We want to end each day knowing we have helped a lot of people with vehicle problems that could have ruined not just their day but their budget for months to come. It's all part of not just doing things right, but doing the right thing. It means a lot to get comments from our policyholders that let us know we are doing just that. Thanks again for your comments.
Had a lovey time with the person who help me with everything her name is Laasa P. Very pleasant and just had me laughing while taking care of business. Made me feel at ease. Now I call that multi- tasking lol
Business response:
Thank you for sharing your experience with Protect My Car. We're happy to hear that our Customer Loyalty agent was able to assist you in such a friendly and professional manner. Please do not hesitate to contact us should you have any additional questions or concerns about your coverage plan. Respectfully, Protect My Car's Management Team
This is a positive review for Jessica T. When I called the company, the first thing I said was please discontinue this account. I think the person who answered the call connected me to Jessica. I repeated the same request to her. She took the time to answer any of my questions, and to thoroughly explain the services that were covered in the program. She did such a good job, and I'm not one easily talked into things, that I changed my mind and decided to continue with the program. Thank you Jessica ! It was a pleasure talking... read more
Business response:
We always LOVE hearing these types of testimonials. Thank you for sharing your experience with Protect My Car. Please know that a copy of your Customer Review has been forwarded to Jessica and her direct supervisor. From all of us at Protect My Car, we hope you have a fabulous weekend!
Brenda W is one of the most helpful, kind, knowledgable, patient,and fun customer service representative I have ever had the pleasure of dealing with. I just signed up and I was calling to cancel because I recentlybecame a crippled widow and I couldn't afford it with my situation. After Brenda worked with me she got me a policy price I could afford. I'm so greatful I feel so much better knowing I am covered. I pray I will never need to use it but it's a there if I do. Thank you. And may God bless you Brenda, and stay as swee... read more
Business response:
We're sorry to hear about your recent circumstances, but also grateful to hear that Brenda was able to assist you and handle your difficult situation with grace and professionalism. Please know that a copy of your review has been forwarded to Brenda and her direct supervisor. Please do not hesitate to contact us should you have any additional issues or concerns.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open tomorrow at 8:00 a.m.
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