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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I was on the fence about getting a warranty package, but thanks to Megan at protect my car I'm convinced I'm making a good choice. She knows the different products very well which helps u make a good decision in choosing one. She was very professional nice and patience something u don't get a lot these days .i recommend protectmycar good job Miss Megan Hutton
Business response:
Thank you for this extremely generous Customer Review. More importantly, thank you for placing your trust in Protect My Car for the last five (5) years. We're glad to hear that Megan was able to answer all of your questions and we're confident that she'll find you the right policy (as your initial policy is set to expire in the near future).
Jeremiah has excellent customer. Good Job
Business response:
Thank you for your review of Protect My Car and for pointing out that our employee, Jeremiah, provided you with excellent customer service.
I had to cancel my service due to college fees being a bit higher than anticipated and I now walk/bus to school so my car is now parked in a driveway. I've been with Protect my Car since 2015 when it was called Solace and have never been disappointed. The one time I needed them to cover the cost of a broken AC unit, they swiftly sent an agent over and got them to cover most of the labor which brought the 2K bill down to about 1K. I spoke with a Mr. Jessica today and besides being a wonderful person to discuss my options with... read more
Business response:
Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal. We look forward to helping you again when the time is right for you. In the meantime,best of luck with your educational goals. Please call us anytime you have any questions or if there is any thing we can do to help out.
Mary ******* has AMAZING customer service skills. She saved your company nasty reviews I was about to write. I was SO frustrated. 30+ min wait, hung up on etc. etc. She deserves a raise.
Business response:
We couldn't agree with you more!! Mary is an excellent employee and she leads by example in our Customer Loyalty Department. We're happy to hear that she was able to turn around your negative experience and provide you with amazing customer service. Please know that we shared this review with Mary, as well as her direct supervisors.
Not a good company I would want to deal with on an everyday basis and they are never open on weekends cars break down on weekend
Business response:
Please know that we appreciate your candid feedback. It should be noted that our Sales office is open at least two (2) weekends every month. More importantly, our Customer Service Department is always open on Saturdays. As is our Claims Administrator. They do take Sundays off because most repair facilities are close on Sundays, so there's no way to really adjudicate a claim on a Sunday when the repair facilities that our customers use are closed. Should you have any additional concerns about your policy, please do not hesit... read more
Jerimiah V. and Protect My Car did an excellent job when explaining my options and benefits. The program appears sound and reasonably priced, fortunately I have not had to use it yet, but appears an easy way to protect against a major mechanical failure and save on other maintenance services. ***********
Business response:
Thank you, ******* for posting this review about Protect My Car and Jeremiah. We're glad to hear that he did an excellent job explaining your various options. Hopefully, you won't experience a major mechanical failure, but if you do, we'll be there to assist you. Thanks again for your positive review of Jeremiah and Protect My Car.
I feel as though my GID was working through himTo get me where I need to be I really his patience and willingness to help .I don't know him but I feel as though he's the best in customer service that you.
Business response:
Thank you very much for providing your comments on your experience with Protect My Car. Providing our policyholders with good peace of mind is our most important goal. We are glad we were able to give the help you needed and we stand ready to do so again when the need arises. As always, if you have any questions, please do not hesitate to let us know. Thank you again for your very encouraging comments.
I Was Most Happy With The Help Given To Me By Jessica T. At Protect My Car In Clearwater, Florida. There Were Many Issues To Correct And She Was Very Kind And Helpful. She Also Helped With The Customer Service Rep That Hung Up On Me While I Was Trying To Explain The Issues. Had It Not Been For Jessica...I Would Have Cancelled The Policy. Thank You!!
Business response:
Thank you for highlighting the assistance that Jessica provided to you. She is one of our best in our Customer Loyalty Department. Obviously, we don't like reading the part about a Customer Service Rep potentially hanging up on you. Please know that your file contains 4 pages of notes and over a dozen phone calls, so this matter has been forwarded to our Customer Service Manager to review the calls and take the appropriate action (if necessary). We appreciate you bringing this matter to our attention. Respectfully, Protect M... read more
Excellent customer service really turn a negative situation into a positive situation. I saved a customer from cancelling his policy. He deserves a raise and a promotion ASAP!!!!
Business response:
Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. We will definitely let the claims agent know that he made your day. Your comments have certainly made his. Thanks for that. Please call us anytime you have any questions or if there is any thing we can do to help out.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open at 8:00 a.m.
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