Priceline.com

Kimberly M 

on BBB

3 years ago

Customer service call center is a scam. I’ve called about 15 times and waited on hold for hours and hours all day to get absolutely nowhere. They hang up on me every time without fail, sometimes after a 45 min hold, sometimes directly after me telling them what the issue is. 

Shawn M 

on BBB

3 years ago

Had to modify a reservation that I made about 3 hours ago. I'd even paid extra for the "trip protect" whatever that is supposed to mean!! I called priceline and was told, I could talk to the hotel, but they weren't going to change anything!! WORST travel service I have ever used!!! HIGHLY RECOMMEND AVOIDING THEM AT ALL COSTS!!!!! Will only give 1 star, as ZERO is NOT an option!! 

S S 

on BBB

3 years ago

Terrible customer service and an absolute scam of a service. When you have issues they will not assist you. They are absolutely awful. 

sbstephens 

on BBB

3 years ago

I purchased an airline ticket online. Immediately after printing the itinerary, I noticed that I typed a "N" instead of a "M" for my wife's first name. (Note: airlines will not make the change, this has to be done via Priceline) I called customer service at Priceline. They informed me that I would have to wait past the 24 hours free cancellation time to make this change (which worried me because it felt as a trap or at best made no sense). I called at about the 12th hour after purchasing and again was given the same informat... read more

Cammie G. 

on BBB

3 years ago

I had the worst experience with Priceline on Oct 7, 2021 so bad that I will be canceling my Priceline card and never doing business with them again. I happen to be a PLATINUM member, but they aren’t even willing to refund me my money (during Christmas time that I need for my children) after I was forced to stay at a hotel that was unsafe and dirty with roaches on the bed and toliet, drug dealers, gun shots, people overdosed in the hallway, and my door lock was even broken. As soon as the sun came up (because I didn’t have en... read more

Robert T 

on BBB

3 years ago

I booked a flight, and had to cancel it. The cancellation process was horrible, long, and took multiple hours on the phone to resolve. I finally got a flight Credit- when I did, and I tried to use the flight credit, I had the same issue of being placed on hold multiple times and often transferred to another department only to be disconnected. It seems that booking a flight is easy, they take your money without issues. But giving your money back to you? Extremely difficult. 

Tom Y 

on BBB

3 years ago

I booked a flight with them months in advance, last week I received an email that my flight changed, didn't think much of it because the arrival time didn't change by much. This morning I decided to check the airline site just to prepare for the flight this week, to my surprise, my booking was not found online, so I had to call the airline, they told me that the booking reference number appeared to be cancelled, and would need to call priceline to fix it. The first agent I talked to, put me on hold after explaining the issue... read more

Kimberly K 

on BBB

3 years ago

I'd give them zero stars if BBB would let me. I am incredibly angry. I've used Priceline for years and never had a problem. I booked a room with them for this last weekend, 12/10/2021. But when I checked my credit card app, it showed I was charged twice, including the insurance. I asked the hotel if I had duplicate reservations and they said no. I tried to call and resolve the manner with customer service, but was told....sorry, you knew you booked it twice. You have to pay. We can't refund. I asked to speak to a manager, an... read more

Michelle V. 

on BBB

3 years ago

I booked a hotel through Priceline. As the date approached I needed to cancel my reservation. I went online to cancel within the time frame to not have to pay a penalty. The date approached for my check in and I received an email telling me it’s check in day. I then chatted with Priceline stating I had cancelled my reservation. They said it never went through so, I could cancel at that point and would be charged 39% of my booking. I never received my partial refund so, I then called them again. I was hung up on numerous time... read more