Priceline.com

Jay A. 

on BBB

3 years ago

we booked an *** rental car through Priceline for our trip to *** ***** from 12-24-21 to 12-29-21. At the time of booking online we checked that we do need a collision damage for the car. We were told by PRICELINE that car is booked and nothing is being charged at the time of booking and all payments should be made to *** at the time of check-in at *** counter. At *** counter we signed our contract for the rental car and that contract did include our collision damage coverage. Few weeks later when my credit card statement ca... read more

Anthony C 

on BBB

3 years ago

Misleading hard to contact someone!!! Poor customer service no one knows the system everything is always a third party!! 

Alexandra L 

on BBB

3 years ago

I bought a air travel ticket through Priceline website, I was able to start my trip as scheduled on Oct 25 2021 from ******* ** ******* then to ******** ******I had my return scheduled for Dec 26th 2021. However, when I arrived at **********airport, the airline agent at check in told me that no booking was made on my name to travel that date or any other day whatsoever. As I bought the ticket through Priceline, which is an online travel agent, immediately I contacted Priceline through the customer service email. I was asked ... read more

Dean B 

on BBB

3 years ago

Made a reservation for a Hotel stay thinking I was making it with ******Hotels on December 11. My wife got Sick and I had to cancel the reservation since we could no longer go . This is when I realized that it was not with the ******but a third party which in this case was Priceline and they would not refund my money despite that fact that the reservation was for 12/31 and I cancelled it on 12/24 . Spoke with ****** Hotels and they could not help me in anyway . I am a ****** Member and this is poor customer service from both... read more

Andrea D 

on BBB

3 years ago

I ordered and paid for a 5 day **** car rental through Priceline. I arrived at the airport to pick up the car and was told I’d have a 3 to 4 hour wait, but they couldn’t guarantee that a car would be available. They suggested that I come back tomorrow, and if that wasn’t convenient that I call Priceline and get a refund. I called Priceline’s Customer Service, and they said they would “assign my claim” to a team of 5 people for “resolution. Then it would take 10 to 15 days for them to send me the results of their “resolution.... read more

LYAS O 

on BBB

3 years ago

The worst website to rent a car liars misleader cheater. 

Lawania D 

on BBB

3 years ago

Priceline advertise free cancelation on there rental cars but that's just false advertisement. Especially if you only have 24 hrs to cancel. I contacted them to try and switch reservation dates and was denied even though the car advertised free cancelation. 

Terry J 

on BBB

3 years ago

I made a reservation with Priceline for ******* ** ********My flight lands at 9:35pm and I arrive at the hotel at 11:30pm. There are no cars or lights on at this hotel. I go inside, no one is at the counter so I ring the bell on the counter and a gentleman ask how can he help me over a intercom speaker. I ask “Is the hotel open.” He says yes an after a moment he shows up at the counter. I ask why aren’t there any guest here and he says that they are remodeling and so they aren’t accommodating many customers and some areas ar... read more

AC 

on BBB

3 years ago

I have been using Priceline for over 5 years now but today had a very negative experience. I had a flight from ****** ** *** ****with a stopover in ******** The day before, I get an email from Priceline to check into my flight. However, when I go to check in, I see that the flight has changed since now I’ll be having a stopover in ****** and the flight also takes off 90 minutes before my initial scheduled time. Not only was that something which I had not received any notification about from Priceline but Priceline kept incor... read more