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Premier Roofing Company
- Roofing
- Denver, CO
About this business
Location details
2570 West 8th Avenue, Denver, CO, 80204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 4:30 p.m. | |
| Tue | 7:30 a.m. to 4:30 p.m. | |
| Wed | 7:30 a.m. to 4:30 p.m. | |
| Thu | 7:30 a.m. to 4:30 p.m. | |
| Fri | 7:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am extremely disappointed with the customer service experience I have received. Despite numerous attempts to reach out, I have not received any response or call backs. Furthermore, I am appalled to discover that I am being invoiced for a service that has not been adequately completed, both in terms of my personal payment and the involvement of my insurance.
Business response:
Thank you for your review. We apologize for any inconvenience caused by a lack of communication or follow through and will connect with our team to ensure this issue is addressed. We appreciate your patience, and thank you for being a Premier Roofing customer.
To Whom It may ******* (preferably the CEO)I had Premier Roofing repair my roof that was **** damaged. The people I dealt with need to be recognized. Starting with my first contact and listing them by name and position they are: *******************************, Sales rep/Inspector; ******************************* Super; *************************, Project manager; ******* Roofing crew. Each of these individuals, and the repair crew, all exhibited the following qualities: Affability, courteousness, professionalism, extreme kno... read more
Business response:
Thank you so much for the positive review of your recent experience with Premier Roofing Company! We are so please to hear our team provided exception service during your roofing project. We will make sure this review is passed along to the **************** team as they will be thrilled to see your feedback! Thanks for your trust and we hope you enjoy your new roof!
This is still an ongoing issue. Premier came to me June of last year and insisted on doing ******* because of storms that had come through. While they were inspecting the roof they also said they could fix some vinyl siding damage that had happened in the same storm as well as replace some screens that had been damaged. All of this was written up in the agreement and priced out to my insurance. That was in June of 2023. It is now January of **** and they have not come to fix my vinyl siding or my screens and they are asking ... read more
Business response:
Thank you for your feedback. We strive to provide every customer with as much information about their job as possible and are sorry that your project didn't proceed as intended. We will follow up with the local team to ensure they contact you with a solution.
Premier did our roof in 2022. Later, we discovered that they did not reconnect our ***********, and in fact, parts of the sun tunnels had been broken. I called four times over the course of two months to get them to fix this. ***** took the messages and said someone would call us back--no one ever called back. Very frustrating. Do not use these people if you have sky lights or ***********. We now have to hire some one else to fix this problem at added expense.
Business response:
Thank you for letting us know about this issue. We apologize for any inconvenience caused. Please continue to reach out to your local branch, we have also brought this to that team's attention internally.
I was lied by them the Representative ****** Hongsemeir-****** took advantage of the fact that my English is not good enough and took all the money that the Insurance company paid for ******* replacement, Gutters and Fascia and they did a low quality roof replacement and took all the money.
Business response:
Hello, thanks for your feedback. We are sorry to hear that your experience with Premier was not satisfactory. Our Field Representatives strive to provide as much information as possible to homeowners during the roofing process, including clarification about funds received from your insurance company and what to do with them. We will pass this feedback along to leadership to enhance our training. We hope you enjoy the new roof!
********************* Buen trabajo de la compaa, Gracias Tienen un 10 por el trabajo
Business response:
Gracias por su comentario. Nos complace que haya estado satisfecho con nuestro trabajo! Espero que disfrutes del nuevo techo.
This company has no accountability. There were several glitches in communication during the process of installing the roof. 1. They blocked my sidewalk to get into the house the night prior to roof installation even though they had stated that only the driveway would be blocked in the morning.2. They messed the siding on my chimney and took several weeks to come back.3. They left shingles on my newly installed paver patio that baked in with the sun. 4. I paid my bill in full and have not received a warranty. Instead I get an... read more
Business response:
Hello, thank you for your feedback. We strive to do our very best for every customer and we are sorry you were disappointed. We've passed this feedback along to improve our processes moving forward. We hope you enjoy your new roof!
**** was great, the team was awesome they did a very good job
Business response:
Thank you so much for your review! We are pleased to hear our team provided excellent service. Hope you enjoy your new roof!
Premier Roofing replaced our roof approximately ******************************************************************************* the original installation by Premier Roofing. Premier left gaps in the top layer, exposing the structure. Premier has been non responsive to multiple requests for resolution. I'd highly recommend against using Premier Roofing for any roofing needs unless you personally inspect the final installation. Do not rely on them to stand behind their workmanship.
Business response:
We are very sorry for your frustration. We have passed this information to your local branch and made them aware of the issues. Please continue to reach out to them for further assistance. Thank you for your feedback.
Frequently asked questions about Premier Roofing Company
How is Premier Roofing Company rated?
Premier Roofing Company has a 4 star rating with 670 reviews.
When is Premier Roofing Company open?
Premier Roofing Company is open now. It will close at 4:30 p.m.
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