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Precision Toyota of Tucson
- Car Dealers
- Tucson, AZ
About this business
Specialties: Questions? We can help. Call our Customer Relations Manager, Sunny Davis, at (520) 795-5565. As Southern Arizona's top-selling auto dealer, we pride ourselves on our award-winning customer service and vast inventory. Choose from over 600 in-stock new Toyota and pre-owned vehicles, then keep your new car running smoothly at our full-service maintenance, parts, and collision centers. We're a local family owned and operated dealership since 1954. Established in 1954. When we say we're your best decision for anythin... read more
Location details
700 W Wetmore Rd, Tucson, AZ, 85705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:30 p.m. | |
| Tue | 8:30 a.m. to 8:30 p.m. | |
| Wed | 8:30 a.m. to 8:30 p.m. | |
| Thu | 8:30 a.m. to 8:30 p.m. | |
| Fri | 8:30 a.m. to 8:30 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Service was good although I had to call to find out that my car was ready Did receive an apology Problem that is more concerning is the fact that I found out at this time that the ************ proposed and performed last visit was not due till the car reached 60K It was done at 50K and the odometer reads 55K now So not due for another 5K and certainly not at 50K This does not implicate ********** but rather ***** M who in Sept said the car was due for ************* clarify what seems like an inappropriate pitch
Business response:
Hi ****, Maintenance is recommended by time or miles, whichever comes first. In your case, it's by time because you have lower miles on your vehicle. The blue service is recommended every 30 months or ******. I tried calling you and hope to hear back from you soon. My direct line is ************. We are always here to answer any questions you have. Sincerely, ********************* Guest Relations Director Precision Toyota of Tucson ***************** ************
Horrible customer service. Managers have no ability to make decisions that would provide better customer service. Damaged my tire during a current visit and would not accept blame. The only thing the manager would do is 15%off of a new tire. My wife and I have been Lexus and Toyota customers for many years and all our previous experiences have been top notch. I will choose another Toyota dealership in the Tucson area. Sad business practice to lose long time customers over a 100 tire.
Business response:
********************, There seems to be some confusion here. You took your vehicle to another shop after we fixed the hole in your tire. We were then blamed for damage that we did not cause. All the managers can do what they think is right in any situation. We offer 15% off the tire and free installation for customer satisfaction. We did the initial repair free of charge, even though you do not have a tire warranty. We expect our employees to treat their guests with respect. We also hold our guests to that same standard rega... read more
First I would like to apologise to Endurance Extended Auto Warranty for hyper-inflated estimate from Precision Toyota. I took my 2009 Tacoma to the dealership for diagnostics and repairs, because I had recently purchased auto warranty for my beloved truck. ****** as they call themselves, quoted me $9,505.70 for phantom mechanical problems. They called Endurance and they refused payment for repairs. I drove out of the dealership with a $309.00 repair ****. The ****** service manager (name omitted), was "nice enough" to lend m... read more
Business response:
Hi ****, We have extended warranties for repairs when our vehicles need them. I'm more than happy to pull your Tacoma into the shop and show you the repairs that are needed. Precision Toyota stands by the estimate given to you. I really like to know which work was completed at the other shop as well as what brand parts were used. You're comparing apples and oranges and want them to be the same. We wish you the best, ************. Sincerely, ********************* Precision Toyota of Tucson ***************** ************
The sales associate was more focused on over selling using scare tactics, rather than being reasonable and recommending required services. The associate did not seem to know whether there is any factory warranty remaining on 4 yr old battery. Also did not check any factory recalls when asked.
Business response:
Hi BJ, Please call me when you have a few minutes? Something seems off, and I'd like to clarify. I hope you had a great day!Sincerely, ********************* Guest Relations Director Precision Precision Toyota of Tucson ***************** ************
******************* is an awesome service person he is always welcoming and professional. He always explains things clearly. The main thing I trust him He knows my vehicle and how important it is to me to have a great running vehicle. Toyota has an awesome service department Thank u *****
Business response:
******************* is so grateful for your review! Thank you, *****! We want all our guests to be 100% satisfied with us, and thank you for sharing your experience with us! Truly, ********************* Guest Relations Director Precision Toyota of Tucson ***************** ************
The employees always make the business and in this case precision employees are a *************** other dealers that I have dealt with. They explain everything in detail and ask if we have questions after theyre done, where else does that? Thank you so much precision you guys are awesome
Business response:
Hello *****, Thank you so much for your 5-star review! It's our pleasure to provide you with a team and service you're 100% satisfied with! We will be here when you need us.Sincerely, ********************* Guest Relations Director Precision Toyota of Tucson ***************** ************
Precision Toyota was effective with the process of helping me get into a quality used vehicle. I just wish that they would not gorilla glue their circular marketing symbol on the paint of that vehicle without my ( the consumer ) permission.....In other words --- don't put that thing on the car until after it has sold ******** have signed their permission slip!! I find it unsightly, annoying, and it leaves damaging marks on the vehicle when removed.I can live with their marketing license plate holder ( if I choose to replace ... read more
Business response:
*************, Thank you for your feedback. Have a great weekend! Sincerely, ********************* Guest Relations Director Precision Toyota of Tucson ***************** ************
Just bought our 7th new toyota staff was awesome in every way!!
Business response:
Hi ****! Thank you so much for your review! We think you're awesome too :) Have a wonderful day! Sincerely, ********************* Guest Relations Director Precision Toyota of Tucson ***************** ************
Precision toyota is the only service shop I trust with my car repairs, and ***************** is the best! **** was prompt and professional from beginning to end of appointment, and he kept me updated during the whole process. My car feels like a new vehicle after repairs. I am grateful we have this awesome place and these incredible people in town!
Business response:
Hello Tu Ar! You've made ****** day! We can't thank you enough for your positive feedback and we are grateful that you've shared it with us! We will be here whenever you need us! Have a great rest of your week! Sincerely, ********************* Guest Relations Director Precision Toyota of Tucson ***************** ************
Frequently asked questions about Precision Toyota of Tucson
How is Precision Toyota of Tucson rated?
Precision Toyota of Tucson has a 4.3 star rating with 227 reviews.
When is Precision Toyota of Tucson open?
Precision Toyota of Tucson is open now. It will close at 7:00 p.m.
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