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Precision Toyota of Tucson
- Car Dealers
- Tucson, AZ
About this business
Specialties: Questions? We can help. Call our Customer Relations Manager, Sunny Davis, at (520) 795-5565. As Southern Arizona's top-selling auto dealer, we pride ourselves on our award-winning customer service and vast inventory. Choose from over 600 in-stock new Toyota and pre-owned vehicles, then keep your new car running smoothly at our full-service maintenance, parts, and collision centers. We're a local family owned and operated dealership since 1954. Established in 1954. When we say we're your best decision for anythin... read more
Location details
700 W Wetmore Rd, Tucson, AZ, 85705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:30 p.m. | |
| Tue | 8:30 a.m. to 8:30 p.m. | |
| Wed | 8:30 a.m. to 8:30 p.m. | |
| Thu | 8:30 a.m. to 8:30 p.m. | |
| Fri | 8:30 a.m. to 8:30 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
It should not require two hours for a minor service appointment especially when my car was not ready when promised.
Business response:
Hi Dwight, Thank you for your feedback. We told our servicing to the highest standard. When you come to us your not just getting your oil changed. We rotate tires, check brakes, inspection and top off all fluids. Of course we want to complete your vehicle as quickly as we can, however we are also going to take care. I'd like to point out that things can happen with the vehicle in front of yours, like finding a nail during the inspection or something else that needs to be taken care of. These things can slow shop flow and we ... read more
The customer service is great but took too long 2.5 hrs for just an oil change.
Business response:
Hi Armando, Thank you so much for your positive review. I do wonder what we could have done to earn that extra star? I'd love to hear from you when you have a few minutes. You can reach me directly at 520-665-3746. It's our pleasure to have you as our guest! Thanks again! Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565
I contacted them in regards to a used car I was interested in. I viewed 219 photos that they offered but 0 photos of the interior. I was directed to a link that was to include I terior photos, however there weren't any....but seriously 219 of the exterior 19 pages worth. Upon Inquiring again....I was met with a smart reply from Karina Martinez that I was provided with a link that showed those photos. OMG...such arrogance and lack of concern in regards to a potential patron. I would go anywhere else at any price to avoid this... read more
Business response:
Hi Bryan, Thank you for your feedback. I'm perplexed by your review after reading the emails between yourself and Karina. It seems Karina was trying to help in this situation. I can see she sent you photographs, a video with instructions and a link to our website. We do care about our guests and want everyone to have a great experience. We are sorry to hear you didn't feel taken care of. We wish you the best and safe travels. Truly, Sunny Davis Guest Relations Director Precision Toyota sdavis@pretoy.com 520-795-5565
I am very disappointed with precision toyota. I had a very expensive service appointment scheduled, but I needed to change it. I tried for 3 days to talk to someone in the service department, but nobody was available, I called at least 10 times in those 3 days. I was asked to leave my name and number, but the return calls could not be answered as my job does not allow for me to use my phone while at work. When I tried to return the call at the number provided, I did not get an answer. Precision toyota has lost a valuable cus... read more
Business response:
Hi Lori, We are sad to see your feedback and I'd like to get some more information from you about your review. I left you a voicemail a little bit ago. I hope to hear back from you soon. You can reach me directly at 520-665-3746. Hope you're having a great day. Sincerely, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565
Regarding a RECALL we tried to schedule an appointment for: The service person was Justin. He actually told my father , “ I don’t care about your rules” when father asked about getting a loaner. RECALL service would take 6 hours. Father can’t go without a car 6 hours. There were no other options given, no attempts by Justin to problem solve. Unacceptable. Unhelpful. I am active in this community and I will never recommend this business again.
Business response:
Hi Margie, Will you please call me when you have a few minutes? I'm concerned reading your review and I'd like to get to the bottom of this situation. You can reach me directly at 520-665-3746. Hope to hear from you soon. Truly, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565
I do not recommend this dealership if you are looking to have warranty coverage. Also, their customer service is terrible in general. When I first made the appointment, I asked for the earliest drop off time. I was told 7am. When I arrived at the dealership at approximately 6:55am, the service doors were already open and there were at least five cars in each of the three service check-in lines. When I finally arrived in the check in area, I was not greeted promptly, and one of the employees skipped my car in the check in lin... read more
Business response:
Eric, We've responded to your reviews already. We wish you the best, Sunny Davis Guest Relations Director Precision Toyota of Tucson
Excellent experience. Rodrigo was a low-key salesman yet still very motivated. He was very respectful and accommodating. Vick in finance was very accommodating and knowledgeable. He was not pushy at all. I would go back again.
Business response:
Hi Jim! Your review is wonderful and we thank you so much! Buying a new car should be hassle free and fun! We do everything we can to have the right people working with us and the correct processes in place for an easy yet thorough transaction! We are happy to have you as part of the Precision Toyota family! Safe travels! Sincerely, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565
This is our s cond RAV4 we have leased and the our experience has been excellent. Fast, friendly, COVID safe...we are customers for life!
Business response:
Hi Denise, Thank you so much! It's our pleasure to serve you as our guest! We look forward to seeing you again! Truly, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565
I was greeted in the drive in service bay in less than 2 minutes. Very friendly and efficient check in. I waited for service in a very clean public waiting area. Results of my service were clearly explained to me. Very good and impressive service.
Business response:
Hi Karl, Thank you so much for your feedback! Reviews mean so much to us and we appreciate you taking the time to write it! Truly, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565
Frequently asked questions about Precision Toyota of Tucson
How is Precision Toyota of Tucson rated?
Precision Toyota of Tucson has a 4.3 star rating with 227 reviews.
When is Precision Toyota of Tucson open?
Precision Toyota of Tucson is closed now. It will open at 10:00 a.m.
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