Polestar Plumbing Heating & Air Conditioning

Mary G 

on BBB

2 years ago

***** arrived during the window given to me and was quick and efficient. He did a great job explaining what he did. 

Lona B 

on BBB

2 years ago

**** arrived on time, professional, explained to me what he was going to do , did the work, took the time to explain what he found, what he recommended and why, and asked if I had any questions. As someone whose husband always handled this in the past, it was very comforting he was patient and made sure I understood. I highly recommend Polestar for all your Heating, A/C needs. 

Steve T 

on BBB

2 years ago

My expectations were exceeded as feedback was provided timely by the Technician and the comfort level could be felt immediately following the A/C service ???? !!! 

Donna H 

on BBB

2 years ago

*** was very professional, friendly and got the job done. Hope we get him again when needed. 

Jan P 

on BBB

2 years ago

My AC went out yesterday afternoon. After calling **************** that I have a service contract with and an appointment in two days for repair, I used **** looking for help and received a call from Polestar with an appointment for today. *** had my system up and running in about 2 hours. What really impressed me was that he had the parts in his service vehicle. Good job! 

George G 

on BBB

2 years ago

*** arrived on time according to the adjusted time that your staff kept us informed of. His explanations were clear and his written report was easily readable. He was very easy to work with. 

Anne L 

on BBB

2 years ago

This company was completely dismissive of concerns and talking about the work completed. I had a sewer line break. It was very overpriced and not well done and backed up again after 4 months. They did not return many of my calls or want to resolve the situation. I had a tree fall on my house 6 mo ago and worked with several contractors through this process and Polestar was the absolute most difficult company to work with. They say all over their web site- even the *** ****- that they wanted 100% customer satisfaction, but wh... read more

michael s 

on BBB

2 years ago

I setup an appointment with polestar because my ac is out and the temperatures are extreme. I received a confirmation email and text with my appointment time. No one showed by the end of the appointment time and I called they said they were running behind. 2.5 hours later I called and they said I was on a couple day waiting list. So this whole time I could have tried to find someone sooner. This is not a good way to do business, how can you give someone an appointment time for Wednesday and then say they are on a waiting lis... read more

Zach W 

on BBB

2 years ago

About 2-3 years ago, Polestar installed a completely new HV** system in my house (**, Furnace, Water heater, thermostat, Lines, etc) after some old equipment failed. The service at the time was great...the guys showed up on time, knocked out the entire job within a days work, and no issues since. At the time my basement was unfinished and we knew that we wanted to finish it in the coming years. Fast forward to today....work began on basement framing when I remembered we need to relocate my line-set to the ** unit to fit with... read more