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Pioneer Credit Company
- Financial Services
- Spartanburg, SC
About this business
Location details
1400 John B White Sr Blvd, Spartanburg, SC, 29306, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Due to the coronavirus i keep telling mariner finance that i had not receive d my unemployment yet..there not trying to help anybody,but themselves>Ceo on down.They do not listen and they play games...Dont do business ever with these crooks.They don't HELP PEOPLE.
Unable to obtain payoff balance due to Mariner Finance locations open 1 day a week. When you felt like you've paid off the balance as provided on the website for Balance, you get hit with an unsuspected amount because the payoff amount is not listed. You have to call the branch location only on Tuesdays only to obtain the payoff balance and only which you must make the payment over the phone and get hit with a $6 fee for pay-by-phone. This amount provided by branch employees is more than the balance listed on the website, wh... read more
Business response:
Mariner Finance takes all customer concerns seriously. We appreciate you bringing this matter to our attention and are disappointed to hear that your experience was not consistent with the high level of service our customers have come to expect. Mariner recognizes the concerns the nation is facing about the impact of the coronavirus ("COVID-19") and, in response, has taken a number of steps to help keep you, our customers, and all members of the Mariner Finance family safe and healthy while limiting any impact to our abilit... read more
They are not willing to work with customers. Due to Covid people losing jobs and hours getting cut. The best they can do is let you take out another loan .Which you already have. Also you can Defer it but have to pay basically half of it to defer. Of course always make sure you take out the insurance to have covered in case you can't pay. After I'm back to work full-time. Will pay off and would not recommend them to anyone.
In this time of trouble, Mariner is the lender that I owe that did not wave their late fees. I'm very disappointed in them. When this loan is payed off I will not be back.
I thought, that this is good company, who in hard time, will help customers. My family right now living thru very hard time, cause of corona virus. I called to ask for help, since I have a loan with Marine finance. At first representative told me that I am not their client. Loan from Marine Finance, I pay monthly to Marine Finance. How I can be not their client. Secondly, I was offered, instead of help- apply for loan, to pay first loan, and after they can skip payment. How crazy and insane this sound? Not sure how this comp... read more
Business response:
Mariner Finance recognizes the concerns the nation is facing about the impact of the coronavirus ("COVID-19") and, in response, has taken a number of steps to help keep you, our customers, and all members of the Mariner Finance family safe and healthy while limiting any impact to our ability to serve you. Our leadership team reviews information daily, please continue to communicate with your local branch for the most accurate news from Mariner Finance. For more information, visit our website at: https://www.marinerfinance.co... read more
Straight up con artists and loan sharks, went to them for a deferral because of lost work hours due to coronavirus, the only option they would offer was to offer me more money to make a few payments ahead with, which would raise my payment in the long run. Then the guy told me that they were required by state law to charge a 31% interest rate, get a list of 6 of my friends and families phone numbers, charge me a processing fee and add their pricey optional insurance- Told me twice that was all required by state law, I walked... read more
Business response:
Mariner Finance takes all customer concerns seriously. We appreciate you bringing this matter to our attention and are disappointed to hear that your experience was not consistent with the high level of service our customers have come to expect. We would like to hear more about your experience and look forward to hearing from you. Please contact our Customer Relations Department at XXX-XXX-XXXX to discuss in more detail. Mariner Finance recognizes the concerns the nation is facing about the impact of the coronavirus ("COVID... read more
Horrible customer service. If you are late, even for a medical reason they will not work with you and will call you and your family members relentlessly. Loan Sharks would be a better bet.
Business response:
Mariner Finance takes all customer concerns seriously. We appreciate you bringing this matter to our attention and are disappointed to hear that your experience was not consistent with the high level of service our customers have come to expect. We would like to hear more about your experience and look forward to hearing from you. Please contact our Customer Relations Department at XXX-XXX-XXXX to discuss in more detail.
Their web site says great customer service, that is so far from the truth. I have been with this company for years and can't wait to get away from them 8 more months and I am done. Stay away from them, they suck you in and then treat you like crap. I wanted the lien taken off a truck that is going to the junk yard because it's a piece of crap and asked them to just do auto payments for the last eight months and they won't even consider it. This is our third loan, they use to be Springdale then Mariner bought them, that's whe... read more
Business response:
Mariner Finance takes all customer concerns seriously. We appreciate you bringing this matter to our attention and are disappointed to hear that your experience was not consistent with the high level of service our customers have come to expect. Our Customer Relations Department has reviewed the comments and it is our understanding that the local branch recently communicated options to assist with the customer's desired resolution. All concerns will be directed to the management team for follow-up with our customer to ensure... read more
Forget the 10 word minimum! I ALWAYS pay off my "same as cash" loans. I started with a different company "Personal Finance" and as other reviewers have noted Mariner came in to take over (but I still see Personal Finance on a recent email confirmation.) Evidently because they do not have an auto pay option (Watch out for this!) I evidently missed last payment. Mariner floods mail with advertisements. Evidently I missed a correspondence that my loan had changed hands in the "garbage" that I started to throw away. I also do no... read more
Business response:
Mariner Finance takes all customer concerns seriously. We appreciate you bringing this matter to our attention and are disappointed to hear that your experience was not consistent with the high level of service our customers have come to expect. We would like to hear more about your experience and look forward to hearing from you. Please contact our Customer Relations Department at 844-338-2080 to discuss in more detail.
Frequently asked questions about Pioneer Credit Company
How is Pioneer Credit Company rated?
Pioneer Credit Company has a 2.9 star rating with 257 reviews.
When is Pioneer Credit Company open?
Pioneer Credit Company is closed now. It will open tomorrow at 9:00 a.m.
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