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Pioneer Credit Company
- Financial Services
- Spartanburg, SC
About this business
Location details
1400 John B White Sr Blvd, Spartanburg, SC, 29306, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They called me & told me that I was prove for my loan but after I pay someone gas money to take me over on 54 in Owensboro Ky & set there for a hour they & they told me that I wasn't prove for the loan so I will be paying them off & never Rewrite my loan with again as long I'm living I don't deal with a lying company & any my family with not go there to get a loan either cause how they did me
Business response:
Thank you for sharing more about your experience. We have received the customer's comments and our Customer Relations Department has reviewed the referenced credit application. As described by our customer, an application for credit was submitted by phone with a representative, information provided by the customer must then be validated prior to any loan origination. In the event information communicated by an applicant during the application process is unable to be provided it is possible that the applicant may no longer me... read more
I am a small business owner, I received an offer in the mail just about 5 weeks. Just to cut the story short, the loan was $3550 and my first payment was due February 15th, 2019 and I made my first payment on the 11th of February 2019. Few days later I notice the payment did not go through, I call them immediately right away and left a message. Nobody returns my call, so I visited their online payment page to see if the payment was actually recorded and of the cause, there was a record of payment of $300.00. still, the payme... read more
Business response:
Thank you for bringing this matter to our attention. We take customer concerns seriously and our Customer Relations Department has thoroughly researched the customer's account. As referenced by our customer, he received a prescreened loan offer by mail. This prescreened offer was accepted by our customer and his account was opened on January 15, 2019. To provide customers with timely information, Mariner Finance offers online access to account information, including balance and payment details, as well as the convenience of... read more
I received a letter in the mail, so I went in to get the extended offer since I was on hard times at that time and the monthly payments they ADVERSITED on the mailer meets my budget. The branch manager put me in a room saying its going to take a few minutes all nice and what not. It took little over an hour to get a loan (which made me late for work), they called my job saying they don't know me after I told them they know me by something else. So they waited a few minutes and called my job back just to confirm. OK I get tha... read more
Business response:
The feedback provided in reference to your experience is greatly appreciated. Because we take customer concerns seriously, our Customer Relations Department has thoroughly researched the customer's account. Please be advised that all of our credit insurance and ancillary products are optional and have no bearing on our approval process. Mariner Finance employees are trained to present all products for which a customer qualifies so that an informed decision can be made. Your concerns have been shared with our Texas management... read more
Back in 2017 I was graduating from college and starting my undergraduate, I found Mariner Finance at the perfect time. I had received my loan which was nothing too significant. I was making all of my payments onetime with no issues. Maybe a year or so into my loan I wanted to get another loan just for extra cash for something's. The Branch manager (Paul ******* is the one who actually sat down with me and really got me that last refinance... So as usual I was making my little payments month by month with rarely any being la... read more
Business response:
Thank you for bringing this matter to our attention. Because we take customer concerns seriously, our Customer Relations Department has thoroughly researched the customer's account. Your concerns in reference to branch management has been shared with the Ohio Regional Supervisor to identify areas for improvement. Factors such as late fees and legal expense due to non-payment have affected the account balance negatively and ultimately led to a judgment obtained by Mariner Finance against the customer. Our customer states in ... read more
This company has trashed my credit. I took out the first loan and everything was great. Payed it off and opened another, this is when it went down hill. I wasn't paying attention to my credit report. They listed my loan as closed for off even though I was making the payments and some extra. Once I got the loan paid off they went and showed the past year as "failed to pay". Well if I failed to pay how did I get the loan paid off a four months early?? I will be disputing this on my credit of course but this was a huge surprize... read more
Business response:
Thank you for bringing this matter to our attention. Because we take customer concerns seriously, our Customer Relations Department has thoroughly researched the customer's account. Factors such as late fees due to delayed payments negatively affected the account balance and credit payment profile. Our review also indicates that legal action against our customer was not sent to court for suit as installments were paid current. At this time our Customer Relations Department is adjusting the customer's credit reporting accordi... read more
I had a car loan with this company and had insurance on the loan if my car got totaled the insurance would pay off the loan!! So my car got totaled and the insurance did pay off the loan but then State Farm mailed them a check to pay off loan!! So then after they received both checks from insurance companies my loan pay off amount changed and they said they had to hold the insurance checks for 10 days before I would receive the difference!! Their customer service sucks and I was lied to about the amount of pay off when my ca... read more
Business response:
Thank you for your continued follow-up in reference to your paid in full account. Please be advised that our Customer Relations Manager has recently discuss this matter with our customer and advised that the funds received for account payoff are not being held. The customer's account is paid in full and in the state of Georgia all paid in full documents, automobile lien release(s), and overpayment amounts must be released 10 days from the date of account payoff. This time period has been communicated to our customer and we l... read more
They refuse to remove an "open account" from my credit report after my bankruptcy. All other creditors closed my account(s). Mariner still shows I have an unsecured new loan. Not only do they refuse to fix it, they are effing rude as heck and demoralizing customers.
Business response:
Thank you for brining this matter to our attention. The customer previously contacted Mariner Finance in September 2018 in reference to this account and was advised that due to the security/collateral she would need to discuss her option with our Recovery Department. Per our records the customer has not made any efforts to contact us since our interaction in September. Please be advised that our Recovery Department may be reached at 888-296-1002.
After reading all these reviews with the Better Business Bureau about this company I decided to tear up my check and not be affiliated with them don't like being lied to .
Business response:
We are sorry to hear that you do not wish to accept our offer. Please be advised that prescreened offers received by mail include information for opt-out. Loan disclosures in reference to the offer amount can be found on the prescreened offer itself along with other documents enclosed with the mailing. These materials clearly provide the amount of the loan, its term, the total cost of the loan if paid over the number of months identified, and other important details. If you would like to discuss the offer in more detail or h... read more
Had a loan with these scammers for a long time and settled the account. They are not accurately and honestly stating that the account is settled with the credit bureaus.
Business response:
Thank you for bringing this matter to our attention. Because we take customer concerns seriously, our Customer Relations Department has thoroughly researched all of the customer's account. We have made the necessary adjustments to the credit report in question per the customer's comments. Our customer settled her account for an amount less than owed and the remaining amount is no longer her financial responsibility. Please be advised that all updates are completed electronically with Equifax, TransUnion, and Experian. These ... read more
Frequently asked questions about Pioneer Credit Company
How is Pioneer Credit Company rated?
Pioneer Credit Company has a 2.9 star rating with 257 reviews.
When is Pioneer Credit Company open?
Pioneer Credit Company is closed now. It will open at 9:00 a.m.
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