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Pioneer Credit Company
- Financial Services
- Spartanburg, SC
About this business
Location details
1400 John B White Sr Blvd, Spartanburg, SC, 29306, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RE 12 months no interest not successful. We did a 12 month no interest agreement with Regency Finance, who was bought out by Mariner, transition was during our first payment. There was allot of confusion. In the end, our bank sent automatic payments according to my discussion with Regency to arrive on time. All payments were sent but Mariner posted late, the due date had been changed. We thought we had paid off on time, but they claimed payments arrived late and charged us an additional $300. After contacting them and sendin... read more
Business response:
Mariner Finance takes all customer concerns seriously. We appreciate you bringing this matter to our attention and are disappointed to hear that your experience was not consistent with the high level of service our customers have come to expect. After review of the account by our Customer Relations Department, the Same as Cash ("SAC") financing option has been honored as there appears to have been miscommunication with the customer's online banking and timelines for payment installment mailing. This information has also be... read more
This company takes of advantage of people in poor situations and make them worse. I had a loan for 2500 which I attempted to put in debt consolidation. This company went straight for the attorney feature knowing I couldn't and won a settlement for over 6000 including cost and interest. Don't put yourself in this situation this and other companies like them should be illegal and I am working to bring that to the attention of the government.
Business response:
Mariner Finance takes all customer concerns seriously. We appreciate you bringing this matter to our attention and we would like to hear more about your experience and look forward to hearing from you. Please contact our Customer Relations Department at 844-338-2080 to discuss in more detail.
Matt from mariner finance is awful refuse to deal with him ask for someone different,he says we didn't pay for Oct,but I called ******** and ********** and they both show and said the last payment you made was made in oct,so I ask that mariner finance would had have to furnish that info to you to show this and they said yes,but Matt didn't care so I offered to make a payment and then another in w weeks and he refused he said I had to pay $800 some odd dollars and if I didn't have that he didn't have to accept anything,so I c... read more
Business response:
Thank you for bringing this matter to our attention. We take customer concerns seriously, our Customer Relations Department has thoroughly researched the customer's account. Factors such as late fees due to non-payment and repossession of collateral have affected the account balance negatively. At this time the account in question is currently due for the October 5th, November 5th, December 5th, and January 5th payment installments. Our records indicate that that last payment installment received from our customer was appli... read more
I will need to call them tomorrow but curious if anyone has had this happen. I have been in the process of rebuilding after some rough times, so I watch everything very closely. Today I received two letters from Mariner Finance both date 10/26/2019. These letters were exactly the same, advising me that they were unable to approve my apply for credit. I never applied for credit with them. In fact the last time I applied for anything was back in July when I purchased a car and I only applied with Capital One. I also have no in... read more
Business response:
This serves as our response to the applicant's concerns regarding an unauthorized credit inquiry. Thank you for bringing this matter to our attention. We take all customer concerns seriously. In addition to our applicants submitting credit applications live with our branch representatives, Mariner Finance also partners with online affiliates such as Credit Karma and Lending tree. Per our review of the application, the applicant's information was sent via Credit Karma's Loan Pre-Qualification Platform which is a tool that he... read more
Unlike most people, I borrowed money from these people only AFTER reading then re-reading the terms of the contract. I made my payments at least 15 days early and at times paid twice in the same month. I paid my loan off in full last week, two years early and saved alot of money in interest. I was invited to take another loan in the future. I might, but only as a last resort. This is the ONLY loan company that would take a chance on me and my extremely poor credit situation. And because they did, I thanked them by paying ea... read more
Business response:
Thank you! The feedback provided in reference to your experience is greatly appreciated. When needed, Mariner Finance looks forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your time with Mariner Finance.
I keep getting emails saying I have missed a payment. I have never missed a payment. There have been only two times that I didn't have the exact amount so I paid what I could in which I was only $30.00 short each time, I still get a late charge even though I tried, I should have just missed the payment completely because that is what they are acting like, even though I made an effort. So apparently they don't care about someone who has stuck with them for a long time has gotten a few loans from them and has Never defaulted o... read more
Business response:
To provide customers with timely information, Mariner Finance offers online access to account information, including balance and payment details, as well as the convenience of payment reminders available via email for all customers who have provided a valid email address. In the course of business, Mariner Finance, LLC, may communicate with applicants and customers using various communication methods, including telephone, email and text messaging. Contact authorization is obtained at the time of loan origination and customer... read more
I have a loan with Mariner Finance. I was very religious with my payments for years. I went through some life events and did get behind, I am not denying that. I attempted to do one over the phone payment and it was scheduled to go through on my payday Friday, it didn't. They tried to take it out later the next week, it was too late, my money in my bank went to other bills, again my mistake. I now am no longer able to do any online payments or over the phone. They will only let me send a certified check or deliver cash. They... read more
Business response:
This serves as our response to our customer's concerns regarding restricted online payment access, specifically that payment installments are temporarily required to be made using cash, money order, or certified funds. Thank you for bringing this matter to our attention. We take all customer concerns seriously. A thorough review of the situation has been completed. Please be advised that customers are limited to two (2) returned payments on an account in a six (6) month period. After two (2) returned payments from any sourc... read more
I observed the individual that was taking our information type our info in a memo box in a different folder. Later in the process she swore that we would be approved but it was too late in the day to sign. My Wife and I explained that we both had work the following day and throughout the rest of the week. She said she would run it past her supervisor and came back saying it was denied due to a lack of a line of credit, although our reason was to consolidate and build credit. Just curious as to the proper policy on how to han... read more
Business response:
The feedback provided in reference to your experience is greatly appreciated. Our goal each day is to provide Superior Customer Service. Unfortunately a reversal of the credit application decision is unable to be made. Please be advised that our representatives make every effort to provide customers with loans that are personalized, affordable, flexible, and convenient. Customers who submit credit applications that Mariner Finance cannot approve will receive additional information in the mail advising them of our decision. Y... read more
I will never get this loan paid off!! All the money I am paying it going to the INTEREST nothing to the principle. I paid 180 and ALL OF IT went to interest!!! I even paid more than what my payment was thinking some would go to the principle and none of it did! Its crazy how do they expect anyone to pay the loan off? Guess that is what they want for people to never pay it off so they keep making money from you!! what a rip off!!
Business response:
This letter serves as our response to the complaint filed our customer regarding payment in relation to balance reduction. Thank you for bringing this matter to our attention. We take the concerns of our customer's seriously. The loan agreement in question was entered into by our customer on June 6, 2019, with the first contractual payment being due July 15, 2019, and consecutive monthly payments due on the 15th of each following month. The first payment on the account was not made per the terms of the customer endorsed con... read more
Frequently asked questions about Pioneer Credit Company
How is Pioneer Credit Company rated?
Pioneer Credit Company has a 2.9 star rating with 257 reviews.
When is Pioneer Credit Company open?
Pioneer Credit Company is closed now. It will open tomorrow at 9:00 a.m.
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