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Pioneer Credit Company
- Financial Services
- Spartanburg, SC
About this business
Location details
1400 John B White Sr Blvd, Spartanburg, SC, 29306, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Was given a contract that had built in products that added a extra year to my payment. When I said no was given another contract with out. Was never told it was a option. Fees will kill your chance to payoff contract quickly. They take advantage of people in a bad spot and make it worst
Business response:
The feedback provided in reference to your experience is greatly appreciated. Our goal each day is to provide Superior Customer Service. Please be advised that all of our credit insurance and ancillary products are optional and have no bearing on our approval process. Mariner Finance employees are trained to present all products for which a customer qualifies so that an informed decision can be made. As referenced in your review comments, after the optional products were presented and declined during your loan closing in Jul... read more
Horrible. This "finance" organization sent me a $1200 check CLEARLY stating that all needed be done is cash the check. I will receive a "welcome letter" and so forth. It spelled out the terms and monthly amount that would take effect when the check was deposited. Congratulations, because of my credit history, I am receiving this offer. NOWHERE does it state any other criteria. I deposited the check and wrote a few checks from the account. A day later I received a notice from my bank that the check had been returned and was c... read more
Business response:
The feedback provided in reference to your experience is greatly appreciated. Our goal each day is to provide Superior Customer Service. Our Accounting Department would need more information from you in order to investigate the check with your bank and the amount in question. Please contact our Customer Relations Department directly to discuss this matter in more detail at XXX-XXX-XXXX.
My husband and I have been with Personal Finance Company (now Mariner Finance. We refinanced yesterday and the experience was beyond terrible. They refinanced us at 36% apr which was absolutely insane considering our impeccable payment history with them over the years (never missed 1 payment). The loan rep who went over our paperwork was completely clueless about the loan and the specifics of the loan. We were there over 2 hours because she could not answer any specific questions w/out guessing or avoiding the questions alto... read more
Business response:
Thank you for bringing this matter to our attention. Our goal each day is to provide Superior Customer Service. We have received your inquiry and our Customer Relations Department has shared your concerns with our Illinois management team to identify areas for improvement and to attempt contact to discuss this matter in more detail. Customer Relations Department can also be reached directly at XXX-XXX-XXXX.
Mariner Financial manager at their stuart, fl. office pulled by credit without my authorization and whe I confronted her on the matter she said it wasnt. I told her I was looking at the report and it shows hard inquiry. She said she would have it removed but its still on my report. Then today I heard from their south region supervisor to tell me whenever anyone inquire about a promotion we are applying for the loan, I and he knows thats not true. Ginger.
Business response:
Thank you for bringing this matter to our attention. Our Customer Relations Department is investigating and once additional information is available we will contact the customer directly to provide resolution.
My experience with this company as of today has left a very bad taste in my mouth. I have been working with them over the last month or so to complete a Refinance on my current home loan. Almost two weeks ago the assessment was completed on the property. I had concerns about the value the assessor provided but was assured by my rep. everything was still ok. There were a few contingencies that needed to be completed before we could close the loan completely. Unfortunately my father grew very ill and I had to go and help my si... read more
Business response:
Thank you for bringing this matter to our attention. It is our understanding that Mr. ****** has had the opportunity to speak with the Vice President of our Mortgage Department and resolve his concerns. In the event Mr. Martin would like to discuss in more detail he may contact our Customer Relations Department at XXX-XXX-XXXX.
Last Year I accepted a check from Mariner Finance and deposited the funds into my account. I without fail made a payment each month ...At the End of November of 2017 I had a death in the family and on top of that had my credit card compromised. I contacted the local branch to make a payment and get my account straight and also instructed my bank to authorize future payments on my account. For some reason my November and December payment was not received and I was getting calls from Mariner to get my account current. I had mi... read more
Business response:
Thank you for bringing this matter to our attention. We are happy to advise that Mariner Finance has provided the customer with his desired resolution and adjusted the account reporting as of 04/04/2018. Additionally, our Virginia Regional Supervisor attempted customer contact on the same to day to advise and discuss. Updates made to any customer's credit reporting may take up to 30 days before it is able to be viewed. In the event our customer would like to discuss this matter in more detail he is invited to contact our Cus... read more
Mariner Finance Branch in Rochester NY was so personable. The customer service I received from John was outstanding. He explained everything to me and made my experience so seamless. His customer service is outstanding.
Business response:
Thank you for sharing more about your experience with John and the Rochester branch. Our representatives are committed to working with you to ensure your personalized loan is affordable, flexible, and convenient. Mariner Finance appreciates your business and looks forward to assisting with any future needs.
I received a check in mail, along with the stipulations regarding the payments. I thought it was a joke. I cashed the 2500.00 check with no hassle. I must say that I think the interest rate suck, but I have had no problems paying back the loan. I have not spoken with customer service, because I dont have to. I simply make my payment every month. I have recently started doubling and sometimes even triple my payment just to get rid of them, simply because I am tired of paying for money that I have already spent. I have had no ... read more
Business response:
Thank you for contacting us. Mariner Finance offers a wide variety of loans that are as unique as the customers we serve. The feedback provided in reference to the prescreened offer you received by mail is greatly appreciated. Our goal each day is to provide Superior Customer Service. We appreciate your business and look forward to our continued relationship. In the event you would like to discuss your comments in more detail please contact our Customer Relations Department directly at XXX-XXX-XXXX.
Filed suit against, was hospitalized and called to make payment and the very rude worker told me i had to listen to his garbage and could not make a payment. Sent email to try to help get this resolved and still 3 days and no response, also cannot even log into the website. Never recommend this loan company.
Business response:
Thank you for bringing this matter to our attention. Our goal each day is to provide Superior Customer Service. We have received your inquiry and our Customer Relations Department has shared your concerns with our Pennsylvania Regional Supervisor to identify areas for improvement. For assistance with your online account our Web Support Helpdesk can be reached at 443-438-2056 or you can email them at websupport@marinerfinance.com. They are available Monday and Tuesday: 9:00am-7:00pm, Wednesday and Thursday: 9:00am-5:00pm, and... read more
Frequently asked questions about Pioneer Credit Company
How is Pioneer Credit Company rated?
Pioneer Credit Company has a 2.9 star rating with 257 reviews.
When is Pioneer Credit Company open?
Pioneer Credit Company is closed now. It will open at 9:00 a.m.
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