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Pioneer Credit Company
- Financial Services
- Spartanburg, SC
About this business
Location details
1400 John B White Sr Blvd, Spartanburg, SC, 29306, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
These people are horrible. I applied loan last month, was already approved. They got my documents including loan offer. they already made a hard credit and after couple of days rejected my loan. Please stay away from these thieves!!!!! They will ruin your credit score!!!! Go somewhere else!
Business response:
This serves as our response to the applicant's concerns regarding an unauthorized credit inquiry. Thank you for bringing this matter to our attention. We take all customer concerns seriously. In addition to our applicants submitting credit applications directly with our branch representatives, applicants also come to us via online affiliates such as ************ and ************. Per our review of this situation, the applicant's information was sent to us from ***********, which is an online loan platform that connects cons... read more
My mom who has dementia has been scammed by this company. Just starting to understand the magnitude of these people. BBB please stop this kind of fraud.
Business response:
Thank you for contacting us. If the complainant would like to discuss this matter in more detail, she may contact our Customer Relations Department directly at 844-338-2080. We are unable to locate account information based on the limited comments from this review.
Bad customer service, rude, unorganized, I have had loans with that office since 2007, I needed another one to pay to get to an unexpected funeral and was denied, I'm almost paid off and I think they did me a favor so I don't have to deal with them ever again.
Business response:
The feedback provided in reference to your experience is greatly appreciated. Our goal each day is to provide Superior Customer Service. Unfortunately a reversal of the credit application decision is unable to be made. Please be advised that our representatives make every effort to provide customers with loans that are personalized, affordable, flexible, and convenient. Customers who submit credit applications that Mariner Finance cannot approve will receive additional information in the mail advising them of our decision. Y... read more
Mariner Finance is a scam. I received a letter in the mail on June 11 welcoming me to financial institution. I did not apply for a loan through them at all. I emailed their customer service and they said that the loan was initiated through Credit Karma and to take it up with them. I emailed Credit Karma and they said that they do not initiate loans on behalf of their customers. When I called Mariner Finances local Tomball Tx location they said that they sent out a check for $2000 and it was cashed, and that is how the accoun... read more
Business response:
This serves as our response to the complainant's concerns regarding an unauthorized account opening. Our Customer Relations Department has thoroughly reviewed the account in question. The account was opened as a result of receiving and accepting a prescreened offer by mail. Thank you for bringing this matter to our attention. We take all customer concerns seriously. If a person disputes account origination, our branch representatives shall take reasonable and responsible action to verify the existence of the debt and to res... read more
Mariner Finance is the opposite of good customer service. I walked into a location a few days ago at about 5:15 pm. That location didn't close until 5:30 pm. Right when I walked in, an employee simply glared at me and then continued with her conversation with another customer. Moments later, that employee walked over to me and said "we're closed". I simply said, "no, you close at 5:30 pm". She responded "well, both my co-worker and I are with a customer right now and we close soon". She was very rude about it, and it was obv... read more
Business response:
The feedback provided in reference to your experience is greatly appreciated. Our goal each day is to provide Superior Customer Service. We have reviewed your comments and our Customer Relations Department has shared your concerns with the regional management team to identify areas for improvement. It is our understanding that our local Branch Manager had that opportunity to address the concerns shared by our customer in detail. We would like to take this opportunity to apologized for any interaction that was not handled in ... read more
I should of read reviews before getting a loan with this company. With this loan company I have been making payments but not always on the exact date. Never I have been 30 days pass due. I had set a payment up for June 6 2019 cause of some work issues. Well the manager called me and said that is unacceptable and that he wasn't going to accept the payment. He was refusing to take the payment which was only going to be 30 days on the button. This company does not work with its customers, they call harass them leaving unaccepta... read more
Business response:
The feedback provided in reference to your experience is greatly appreciated. Our goal each day is to provide Superior Customer Service. We have reviewed your comments and our Customer Relations Department has shared your concerns with the regional management team to identify areas for improvement. Our customers are always welcome to attempt communication with the local branch to discuss any installments that may be delayed at their earliest convenience. Mariner Finance appreciates our customer's business and the opportunity... read more
Only gave a one star because i couldn't give a zero . Awful to deal with Terrible business they make it impossible to pay back loan interest rate is impossible to pay down Very rude employees they harassed me constantly. I paid for two years and was only two hundred lower then when I started. I missed one payment and they filed a lawsuit
Business response:
This serves as our response to our customer's concerns regarding account transaction history. Specifically that installments received are not reducing the account balance in accordance with the terms of the customer endorsed agreement. Thank you for bringing this matter to our attention. We take all customer concerns seriously. Our customer opened the account in question on 05/25/2018, with a loan term of 33 months. Factors such as late fees due to delayed payment and legal action have affected the account balance negativel... read more
I would give them a zero if I could. Not long after taking out my loan, I switched bank accounts. I updated the account information online for my auto-pay. A few days after my payment was due, I get a call stating it was returned? So I call my bank to see what happened, because I have funds available, and they say they never even had an attempted debit from Mariner Finance. I call back to the office to tell them this, and they say okay, give us the account info again. I do, and she says oh, this is an inactive bank account. ... read more
Business response:
This serves as our response to our customer's concerns regarding restricted online payment access, specifically that payment installments were temporarily required to be made using cash, money order, or certified funds. Thank you for bringing this matter to our attention. We take all customer concerns seriously. It is our understanding that our customer has had the opportunity to address her concerns with the local branch manager and as of April 22, 2019 the ability to make payment installments online using our Customer Acc... read more
They are a predatory lending company who prey on the less credit-worthy. They are not flexible, and I was sent for judgement once because of no fault of my own; a mailed payment was lost and I didn't know about it but I had to jump through every hoop to stop it. Why they insisted upon having a mailed payment to the local office instead of electronic transfer to corporate I still don't understand. Anyway, avoid them if you possibly can, and pay them off early and ASAP if you cannot.
Business response:
Thank you for bringing this matter to our attention. Because we take customer concerns seriously, our Customer Relations Department has thoroughly researched the customer's account. To provide customers with timely information, Mariner Finance offers online access to account information, including balance and payment details, as well as the convenience of payment reminders available via email for all customers who have provided a valid email address. While we do not offer paper billing statements, we provide customers with ... read more
Frequently asked questions about Pioneer Credit Company
How is Pioneer Credit Company rated?
Pioneer Credit Company has a 2.9 star rating with 257 reviews.
When is Pioneer Credit Company open?
Pioneer Credit Company is closed now. It will open at 9:00 a.m.
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