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Pinnacle
- Property Management
- Kansas City, MO
About this business
This company offers property management service.
Location details
2300 Main St, Kansas City, MO, 64108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely a scam. Tried to book a trip two different times/months, no availability! I called for refund since I can't book travel the very limited time they have available, but of course I was denied by a rude and condescending manager. Very frustrated, just threw away $150.00.
Business response:
Dear Ms. *****, Thank you for taking the time to share your review! We apologize to hear of the difficulty you have had in booking your desired travel dates, and we regret to hear of your experience when you requested to cancel. We would like to help you get on vacation using your package! So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to a... read more
This bad Bluegreen experience began when I was at a resort in Las Vegas, and one of their reps solicited me to come to a meeting. I went along and I bought a Bluegreen timeshare. Why did I do this? Because I wanted my family to be able to take affordable vacations every year, and I also had a desire to visit certain places. Among other things, the reps assured me that I would be able to go wherever I wanted, and that my family would certainly enjoy affordable vacations. At the time this all looked pretty good, but then came ... read more
Business response:
Dear *** *************** Thank you for taking the time to share your review! We sincerely apologize to hear of your overall disappointment with your Vacation Club ownership, as well as for any misunderstandings that occurred when you completed your purchase. We would like to speak with you regarding your ownership so that we can address these and any additional issues in more detail. So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the nam... read more
We have been owners since 2013 and we love it. We knew the process and expectations that we signed up for as they were clearly stated during the presentation. We have traveled to many locations some close to home and some farther away. What I find amazing is people criticizing Bluegreen when it is the consumer's responsibility to know what they are signing up for.
Business response:
Dear Ms. *********** Thank you for taking the time to share your review! We appreciate hearing your feedback, and we are thrilled to hear that you are enjoying your ownership and making some wonderful vacation memories! If we can be of any assistance at this time, please feel free to send an email to ****@bluegreenvacations.com, making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to assisting you further! ~Bluegreen Customer Care
Deceptive, unethical business practices. Run! I booked a trip to St. Pete via a live phone call in late summer 2018 for $149 for a weekend trip in late Jan 2019. They sent me the paperwork and an email confirmation which I gave a cursory glance. Today, I received a call with a few additional questions, the first of which was my living/relationship status. Was I married, single, living with a partner, etc. I responded I lived with my partner and asked why that was relevant. I was told that he would have to undergo a credit re... read more
Business response:
Dear Ms. ******* Thank you for taking the time to share your review! We are very sorry to hear of any frustration resulting from information requested to confirm your vacation package reservation. We would like to speak with you to further address your concerns. So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to assisting you further! ~Blue... read more
Despite trying our best (with having to work around work schedules, etc.), Bluegreen gave us no help at all and just charged off our account, negatively reporting against our credit. This is all you should expect from this company apparently! After reading through other people's experiences, that matched our own, we decided to take a firm stance against this company, as they reel you in with misleading promises and false intentions. They make it seem they are a company looking after your best interest, but, in all actuality... read more
Business response:
Dear Mr. and Mrs. ******* Thank you for taking the time to share your review! We are sorry to hear that you have not been able to vacation using your ownership, and we regret to hear of the difficulties you have had in receiving meaningfully helpful service to address your frustrations. We would like to speak with you further regarding your account. So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address... read more
After many correspondences back and forth, Bluegreen is STILL refusing to give us quality customer service. They assert they must speak to us on the phone, but when we tried to call the requester back, they wouldn't answer. Nor would they return our call. Thus leading our loans to "default" because we stopped paying for a "service" that was not being delivered as we were told it would. As consumers, we have the right to dispute a service that we are unhappy about, yet Bluegreen has only made us feel we do not have the right,... read more
Business response:
Dear Mr. and Mrs. ****** Thank you for taking the time to share your review! We sincerely apologize to hear of your disappointment with your ownership, as well as for the difficulty you have had in reaching us for assistance with addressing your concerns. We would like to speak with you further regarding any outstanding issues with your ownership. So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address a... read more
Completely was lied to by the scam artist selling 2 day packages at the Bass Pro Shop in Daytona Beach. I specifically asked about availability for Mardi Gras 2019. I was assured there were no Black out Dates and that I didn't need to worry about availability because package purchasers will be given a room. He gave a list of glamorous available hotels. He knew the only reason I bought the package was for Mardi Gras and for Mardi Gras only. Well surprise of surprises, I call to book for Mardi Gras and am told there is nothing... read more
Business response:
Dear Mrs. *********** Thank you for taking the time to share your review! We regret to hear of your disappointment with your vacation package and that it has affected your anniversary plans. We would be happy to speak with you further regarding your experience. So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to assisting you further! ~Blueg... read more
Despite having legitimate concerns about my ownership, Bluegreen has only tried to "argue" with me, making me feel that I am wrong and personally responsible for the issues I have experienced. ***** at The Wilderness Club at Big Cedar seems to think that I am especially wrong because "she has a small package as well." So, not only did someone from Bluegreen openly admit that I have a small package, thus leading one to believe that is why I am unable to book as I was led to believe I would be able, but she just further prove... read more
Business response:
Dear Ms. ******* Thank you for taking the time to share your review! We are very sorry to hear that you have experienced multiple issues with using your ownership as promised, and that we have not yet been able to address your concerns adequately. We would like to speak with you further regarding the issues you have experienced. So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your... read more
When we were in Tennessee , we thought we had very good experience. But now it is completely different. I am not sure if I can share the price details that I got. During the sales promotion program we were told like the price of the each point is some dollars and even in the outside market the value of each point is what they said. We bought 5k in June and another 10k points last month. The only reason we bought is the points worth is more than what we bought and we were told that in outside markets it is same. But I never e... read more
Business response:
Dear ****** *** Thank you for taking the time to share your review! We sincerely apologize to hear of your experience with sales and for any misunderstanding regarding the secondary market value of Points! We would be more than happy to speak with you and further address your concerns. So that we can assist you, please send an email to ****@bluegreenvacations.com referencing your BBB review, and making sure to include the names, phone number, and email address associated with your Bluegreen account. We look forward to assis... read more
Frequently asked questions about Pinnacle
How is Pinnacle rated?
Pinnacle has a 2.2 star rating with 331 reviews.
When is Pinnacle open?
Pinnacle is closed now. It will open on Monday at 8:30 a.m.
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